Diagnostic Steps - HP ProLiant ML370 Generation 4 Reference And Troubleshooting Manual

Diagnostic steps

To effectively troubleshoot a problem, HP recommends that you start with the
first flowchart in this section, "Start diagnosis flowchart (on page 137)," and
follow the appropriate diagnostic path. If the other flowcharts do not provide a
troubleshooting solution, follow the diagnostic steps in "General diagnosis
flowchart (on page 139)." The General Diagnosis flowchart is a generic
troubleshooting process to be used when the problem is not server-specific or is
not easily categorized into the other flowcharts.
The available flowcharts include:
•
Start diagnosis flowchart (on page 137)
•
General diagnosis flowchart (on page 139)
•
Power-on problems flowchart (on page 141)
•
POST problems flowchart (on page 144)
•
OS boot problems flowchart (on page 146)
•
Server fault indications flowchart (on page 148)
The number contained in parentheses in the flowchart boxes corresponds to a
table with references to other detailed documents or troubleshooting instructions.
Start diagnosis flowchart
Use the following flowchart to start the diagnostic process.
Item
1
2
3
4
5
Refer to
"General diagnosis flowchart (on page 139)"
"Power-on problems flowchart (on page 141)"
"POST problems flowchart (on page 144)"
"OS boot problems flowchart (on page 146)"
"Server fault indications flowchart (on page 148)"
Troubleshooting 137