Automatic Call Distribution (Acd); Agent Log In - NEC DT820 User Manual

If you hear "stutter" dial tone after dial the
Note:
number, ARS is requesting that you enter an
Automatic Route Selection Authorization
Code.

Automatic Call Distribution (ACD)

Agent Log In

To log in:
1. Press the ACD LOG IN/LOG OUT key (Service
Code 752: *10).
-OR-
Press the Speaker key and dial the Log In Service
Code (Default *5).
2. Dial the log in code (up to 20 digits).
This step is not required if the ID code is
Note:
disabled.
Display before Agent login
WAIT ACD LOGIN
12345678
List Dir
Display after Agent login
GROUP No: 01
12345678
G:01
STA 12345678

VMsg
STA 12345678
Agent Log Out Display
ACD LOGOUT?
AIC Agent Log In
To log in:
1. Press the ACD LOG IN/LOG OUT key (Service
Code 752: *10).
-OR-
Press the Speaker key and dial the AIC Log In
service code – not assigned at default.
2. Dial the log in code (up to 20 digits).
This step is not required if the ID code is
Note:
disabled.
3. Dial the Agent Identity Code (AIC – up to four
digits).
INPUT AIC
List
The ACD LOG IN/LOG OUT key lights.
Note:
108
(1:Yes; 0:No)

Dir VMsg