Device Diagnostics - Raritan Dominion KX II-101-V2 User Manual

Chapter 10: Diagnostics

Device Diagnostics

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Note: This page is for use by Raritan Field Engineers or when you are
directed by Raritan Technical Support.
The Device Diagnostics page downloads diagnostics information from
the KX II-101-V2 to the client machine. A device diagnostics log can be
generated with or without running an optional diagnostic script provided
by Raritan Technical Support. A diagnostics script produces more
information for diagnosing problems.
Use the following settings:

Diagnostics Scripts - Loads a special script provided by Raritan
Technical Support during a critical error debugging session. The
script is uploaded to the device and executed. Optional

Device Diagnostic Log - Downloads a snapshot of diagnostics
messages from the KX II-101-V2 device to the client. This encrypted
file is then sent to Raritan Technical Support. Only Raritan can
interpret this file.
Note: This page is accessible only by users with administrative
privileges.
To run the KX II-101-V2 System diagnostics:
1. Choose Diagnostics > Device Diagnostics. The Device Diagnostics
page opens.
2. (Optional) Perform the following steps if you have received a
diagnostics script file from Raritan Technical Support. Otherwise,
skip to step 3.
a. Retrieve the diagnostics file supplied by Raritan and unzip as
necessary.
b. Click Browse. A Choose File dialog appears.
c. Navigate to and select this diagnostics file.
d. Click Open. The file is displayed in the Script File field:
e. Click Run Script.
3. Create a diagnostics file to send to Raritan Technical Support: