Q & A Mailboxes; Programming Q & A Mailboxes - ESI IVX 128 User Manual

IVX 128
Q & A mailboxes
Important: You are being assigned a special feature not covered in the regular station user
guide or tutorial. Be sure to get your Q & A mailbox number from the System
Administrator.
Q & A (question and answer) mailboxes allow you to ask callers for more detailed information, such
as on an employment questionnaire or a survey.
As a Q & A mailbox owner, you can record up to 10 questions. IVX groups the individual answers
and plays them back as a single message (separated by short beep tones). Normal message
handling capability — delete, save, etc. — applies to all answers within the message.
Note: Each answer can have a maximum length of a regular message as programmed by the
Installer.
Include in the first question instructions to conclude each answer by pressing 1 or to pause for the
next question: "Record your name at the tone, then press 1 or pause for the next question.
"..."record your address at the tone... ."
At the conclusion the caller can be forwarded to another extension, mailbox, or automatically
disconnected. Include in the last question the appropriate information such as: "This is the last
question, after you have finished please hang up...."
Note: If the caller does not respond to two questions in a row, the call will be disconnected.
Q & A Mailboxes are turned "on" only when questions have been recorded. Deleting all questions
will turn "off" the mailbox.
Programming Q & A mailboxes
Press PROG/HELP, *, and the Q & A mailbox number.
1.
You will be prompted to do one of the following:
2.
(a.) Record the questions
(b.) Change the password
or
(c.) Access previously deleted messages.
(See the following explanations.)
When finished, exit by hanging up.
3.
1 Select question
Select the desired question number, 1–10. IVX will play the question and give you the option to
perform one of the following:
1 Record question
Begin recording at the tone; press 1 to stop. The new question automatically replaces the old one
with that question number.
Note: The mailbox will not be enabled if no questions exist.
Special feature: Q & A mailboxes
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