Voice Mail Operation: An Introduction - ESI IVX 128 User Manual

IVX 128

Voice mail operation: an introduction

IVX provides accurate and timely messages. Others will become more comfortable leaving you
voice messages if you promptly retrieve and respond to your messages.
VOICEMAIL
The VOICEMAIL key is used for direct access to all voice mail features, such as picking up messages
or transferring directly to mailboxes.
Personal greetings
Initially, your mailbox has a generic greeting: "You have reached the mailbox for extension xxx. Dial
0 to reach the operator or begin recording at the tone." You can record up to three different
personal greetings in your own voice indicating your availability to return calls.
Examples
Greeting 1: Hi, this is [name]. I'm away from my desk or on the phone right now; so please either
dial zero to reach our operator, or leave me your name, number and message at the
tone and I'll get back to you as soon as I can.
Greeting 2: Hi, this is [name]. I'm outside of the office. You may dial 122 for my assistant. If you
prefer, you may leave me a voice message at the tone — I'll be checking in regularly
— or, if it's important, dial 2 now to leave me an urgent message that will page me
automatically.
Greeting 3: Hi, this is [name]. It's after normal business hours here, so please leave a message at
the tone and I'll respond on the next business day.
Depending on auto attendant usage and your personal preferences, you may wish to include one or
more of these options in your personal greetings:
Option
0
1
2
8
XXX
You can change any personal greeting as often as necessary, by just recording over a previously
recorded personal greeting.
Warning: Do not delete all of your personal greetings; make sure at least one always remains.
Deleting all the greetings not only doesn't revert to the initial default greeting, it also
will turn off your mailbox.
Instruction
To reach the operator
To skip directly to the record tone (or "beep")
To mark this message as urgent (see "Urgent messages," page
A.23)
To the main greeting (if your system is using the IVX
auto attendant)
An extension number of another user
Digital Feature Phone operation
A.17