Optional Features - ESI IVX 128 User Manual

Digital Feature Phone operation

Optional features

The following optional features may be accessible from your station. See the Administrator for
details. In many of the cases you can dial the appropriate feature code (one that starts with 5), to
activate or use the feature. In some instances, you must use a programmable feature key to serve
as an on/off key for the feature (see "Programmable feature keys," page A.26).
Manual day/night mode (Code 560)
The system's main greeting can be manually changed using a programmable feature key. Each time
the key is pressed, the display switches among the following: DAY, NIGHT, HOL (holiday) or AUTO
(AUTO indicates that the system will follow the day/night mode tables programmed by the
Installer).
Note: The Administrator can also change the mode and/or re-record the holiday greeting remotely
to handle unexpected closings, such as for inclement weather.
Service observing (Code 561)
Your Administrator may assign service observing capability to those users who need to monitor
others' calls silently (e.g., in order to aid in quality assurance of call activity).
Press the assigned programmable feature key (or dial code 5 6 1), followed by an extension
number or station key, to begin service observing. To discontinue observing, press the station key
again or hang up. While you observe another station's incoming call, your display shows to whom
that station is connected and how long the call has lasted.
Note: The Administrator must authorize service observing for your station and the Installer must
program the list of allowed extensions.
Headset key (Code 564)
This key provides for easy connecting to/disconnecting from calls when operating in headset mode
(see "Headset operation," page A.15). Press the key to receive dial tone or to answer a ringing call.
Press the key again or press RELEASE to disconnect from the call.
Call forward key (Code 565 or 565XXX)
If you frequently call-forward your phone (see "Call forwarding," page A.7), you can program a
programmable feature key as a call forwarding key to automatically turn forwarding on and off. If
you always forward to the same extension, you can program a key with both 5 6 5 and the
extension number.
Background announce key (Code 569)
During call waiting, you can also make a brief, private background announcement (see
"Background announce feature," page A.8) to the station's earpiece (if the station user has
enabled the background announce feature). Press the key to talk and release when finished.
Personal greeting key (Codes 571–573)
These keys will provide for easy activation of one or more of your personal greetings (see "Personal
greetings," page A.17). The key's LED will be green for the associated personal greeting that is
active. These keys can be used in place of or in conjunction with manual activation of the greetings
in Programming mode.
A.16
IVX 128