While Logged On: No Dnd, Monitor Mode Or Call Forward; Call Waiting; Acd Administrator Display - ESI IVX 128 User Manual

IVX 128 Special feature: ACD

While logged on: no DND, monitor mode or call forward

While you are logged on as an agent, the system will deny your station the ability to place your
phone in DND or monitor mode or to call-forward calls.
When you log off, your station returns to normal regarding these capabilities.

Call waiting

While you are logged on as an agent, calls routed to you as a member of an ACD department will
not call-wait to your station. However, calls that have dialed your extension number directly will
call-wait.

ACD administrator display

A programmable feature key allows a user to view the call activity of an ACD group. Set a
programmable feature key with 5 6 3 and the ACD department number (for example,
5 6 3 2 9 0), and then press the key. It will glow green and the bottom line of an ACD group's
display will appear until you press the key again.
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