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The left and right side of the center
When your phone is idle, the
screen is a list of programmable
Home Screen shows date/time and
feature keys. There are 12 keys per
new voice mail message count.
page; 3 pages; 36 total.
LINE 1
LINE 2
1/24 3:56 PM
AGENT IN
NEW 3
OLD 9
CID KEY
MSG MON ITR
VIRT AN S 1
ESI-DEX
PROG/HELP
CFW D
The bottom row of soft keys
connects you to the User
Programming, Help, ESI-Dex,
Let's Get Started!
Placing an external call
1.
Lift the handset (or press SPEAKER or HEADSET)
2.
Enter the phone number from the dial pad preceded by the line access
number 9 (or 8 or 7). Or press an unlit line key instead.
3. To end the call either replace the handset or press SPEAKER or HEADSET.
Answering a call
1.
When the phone rings lift the handset, (or press SPEAKER or HEADSET).
2.
If your station is set for hands-free answer, intercom calls will be
automatically output to your speaker.
3.
Connecting to a second inbound call
4.
If you receive a second call while you're on an active call, the display will
show the call on the second row and you'll hear a beep, indicating the new
call.
5.
To switch between active calls, press FLASH/RDL (or the applicable line
key).
Placing an intercom call
Lift the handset and press a station key or dial the extension number; (or, without
lifting the handset, press a station key to call the station through your speaker).
The station LEDs indicate:
Solid red
=
In use
Blinking red
"Winking" amber =
Do-not-disturb (DND)
Blinking green =
Solid green
Connected to you
=
Solid amber
HOLD
While on an active call press HOLD to place a caller on hold. To pick up a held
call from any station, press HOLD and the line number where the call is held. For
example, 1 2 for line 12 — to pick up the call.
To place a caller on exclusive hold (for pick up only at your station) press HOLD
for at least one second. The display will show an "E" next to the outside line
where the call is on hold just for your station. Pickup the held call by press HOLD
and the line number.
Call transfer
1.
While on an active call, press TRANSFER.
2.
Dial the number to which you want to transfer the call (or press a
programmable feature key to which that number has been assigned) and then
press #.
3.
To make a "blind" transfer, hang up immediately.
To make a supervised transfer, wait for the call to be answered by the transfer-to
destination. After confirming that the person will accept the call, simply hang up to
SHAWN
complete the transfer. To cancel the supervised transfer and return to the initial
JULIA
caller, press TRANSFER again. This must be done before the transfered-to station
answers.
EDDIE
Transferring a call directly to mailbox
JOHN F
To transfer an outside call to another user's mailbox, press VOICE MAIL, and then
GEORGE
dial the extension number. Even though you both will hear the personal greeting,
you can hang up at any time to release the call to the mailbox.
BECKI
Three-way Conference
While connected to a call, press CONF, call another station or outside person, and
then press CONF again. Repeat this procedure to add another person (up to the
maximum, including you, that your ESI system allows) to the conference. Hang up
to disconnect all persons in the conference. If the newest added-on person does not
answer, press his/her station key again or press FLASH/RDL to return to the
and Call Forward.
original conferees.
Call Forwarding
Press CFWD with the key directly under the display and then press a station key (or
enter an extension) to forward your call to that station. To disable call forwarding, dial
CFWD and hang up.
Mute/DND
Mute — While on a call, press MUTE/DND to disable outbound audio via the
microphone in your phone's speaker, handset, or (optional) headset. The key will
blink amber to indicate muting is enabled. To disable muting, press MUTE/DND
again. (The phone will automatically disable muting when you hang up the call.)
DND mode — When the phone is idle, press MUTE/DND to put the phone in DND
(do-not-disturb) mode. This will send incoming calls directly to voice mail. The key
will light solid amber to indicate that DND mode is enabled. To disable DND mode,
press MUTE/DND again.
P/UP (Call pickup)
A call ringing at another station or group can be answered from your station by
pressing P/UP(
extension number (e.g., P/UP 1 0 3 to pick up a call on extension 103).
Page
To page through all available stations, press PAGE 0. To page in only a
=
Ringing from another call
Ringing from your call
programmed paging zone, press PAGE (
Off-premises
=
designation (in a range of either 1–3 or 1–9, depending upon your system).
Dialing 911
Dialing 911 from a local phone (i.e., not from a remotely installed IP phone) places
an emergency call and also notifies the system operator via a spoken and displayed
prompt.
Display Screensaver
Once the phone is idle for 30 minutes the display will revert to a screensaver. This
feature is not programmable.
key), then the appropriate blinking station key or entering the
#
key) and the one-digit paging zone
Special Programmable Feature Keys
Agent login/out
This feature allows an agent to log into and out of an automatic call distribution
(ACD) queue to manage incoming calls.
1.
To log in, press Agent Login/out. The key lights solid green and "Agent
Logged In" appears in the display.
2.
To log out, press Agent Login/out again.
Caller ID Key
This presents a list of the last 25 dialed, answered, and missed calls to/from your
extension.
Monitor mode
You can program your phone to allow hearing a message as it is being left in your
mailbox, for your selective interception.
Recording
1.
This feature allows you to record a call. Not all users have access to this
feature. Recordings are accessed by pressing VOICE MAIL then RECORD.
2.
While on an active call, press Record. As recording begins, the Record key
lights solid green and "Recording" appears in the display.
3.
To end the recording, press Stop or hang up.
Headset
To use a headset, first assign 5 6 4 to a programmable feature key (headset key);
then plug the headset into the back of the phone. To answer a call, press the
headset key you programmed (to release the call, press the headset key again).
You can still use the handset or speaker mode at any time by lifting the handset or
pressing SPEAKER.
For details on Electronic Hookswitch headset control, see the User's Guide. (ESI
does not guarantee compatibility with all headsets.)
Notable Features
ESI-Dex
Access a station list (STA), corporate list (SYS), or create a personal contact list
(PER). Those systems using Esi-Link can also access a location list to contact
users across systems. Esi-Dex is also helpful when programming DSS keys by
providing a list of features.
Status indicator
The red message light, located at the right corner of the phone, indicates three
conditions. A phone that's off-hook glows solid red (first priority), continuously
"flutters" when ringing (second priority) and blinks when that station has new
voice mail waiting (third priority). The indicator will light
according to the priority of the condition.
Using help mode
Your phone's help mode is designed to help you learn about phone features. To
access one of these topics, press PROG/HELP and choose from the menu. While
programming a feature on your phone, you can press PROG/HELP to hear a more
detailed description of that feature. The on-board user tutorial — PROG/HELP 0 —
explains all aspects of call and message handling in a logical, step-by-step manner.
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