While Logged On: No Dnd, Monitor Mode, Call Forward, Or Programming; Call Waiting - ESI 600 User Manual

ACD agent operation
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12.
While logged on: no DND, monitor mode, call forward,
or programming
While you are logged on as an agent, the system will deny your station the ability to place your phone in
DND or monitor mode or to call-forward calls.
When you log off, your station returns to normal regarding these capabilities.

Call waiting

While you are logged on as an agent, calls routed to you as a member of an ACD department will not
call-wait to your station. However, calls that have dialed your extension number directly will call-wait.
I.4
This shows how many calls are queued in the two ACD departments
where the user is logged on. A wait (WT) countdown timer indicates the
length that the longest-holding call has been holding.
Pressing the NXT soft key while this appears takes the user to the next
display indication.
This shows the wait time for current calls ACD departments where the
user is logged on.
Pressing the NXT soft key while this appears takes the user back to
display indication 4, above.
The phone is idle. The user is logged onto two ACD departments but
has summoned the normal idle display shown here by pressing the NXT
soft key from the ACD idle display (display indication 1, above).
Pressing the NXT soft key while this appears takes the user to the next
display indication.
This shows total log-on time (in hours and minutes) and wrap time since
the last log-on. Pressing NXT again will show log-on totals for other
individuals logged-onto the department. After all of these have
appeared, pressing the NXT soft key returns the user to display
indication 1 (page I.3).
The phone is idle and logged onto a single ACD department.
Pressing the NXT soft key takes the user to display indication 9 (above).
The phone is idle, logged onto a single ACD department, and in
wrap mode.
Pressing the NXT soft key takes the user to display indication 9 (above).
The phone is idle, logged onto two ACD departments, and in
wrap mode. The display shows what currently is the longest wait time for
either department. The wrap mode applies to both departments.
Pressing the NXT soft key takes the user to display indication 9 (above).
User's Guide