While Logged On: No Dnd, Monitor Mode, Call Forward, Or Programming; Call Waiting - ESI Feature Phone User Manual

User's Guide
6.
7.
8.
9.
10.
11.
12.
While logged on: no DND, monitor mode, call forward,
or programming
While you are logged on as an agent, the system will deny your station the ability to place your phone in DND or
monitor mode or to call-forward calls.
When you log off, your station returns to normal regarding these capabilities.

Call waiting

While you are logged on as an agent, calls routed to you as a member of an ACD department will not call-wait to
your station. However, calls that have dialed your extension number directly will call-wait.
This shows how many calls are queued in the two ACD
departments where the user is logged on. A wait (WT) countdown
timer indicates the length that the longest-holding call has been
holding.
Pressing the NXT soft key while this appears takes the user to the
next display indication.
This shows the wait time for current calls ACD departments where
the user is logged on.
Pressing the NXT soft key while this appears takes the user back
to display indication 4, above.
The phone is idle. The user is logged onto two ACD departments
but has summoned the normal idle display shown here by
pressing the NXT soft key from the ACD idle display (display
indication 1, above).
Pressing the NXT soft key while this appears takes the user to the
next display indication.
This shows total log-on time (in hours and minutes) and wrap time
since the last log-on. Pressing NXT again will show log-on totals
for the second department. After all of these have appeared,
pressing the NXT soft key returns the user to display indication 1
(page I.3).
The phone is idle and logged onto a single ACD department.
Pressing the NXT soft key takes the user to display indication 9
(above).
The phone is idle, logged onto a single ACD department, and in
wrap mode.
Pressing the NXT soft key takes the user to display indication 9
(above).
The phone is idle, logged onto two ACD departments, and in wrap
mode. The display shows what currently is the longest wait time for
either department. The wrap mode applies to both departments.
Pressing the NXT soft key takes the user to display indication 9
(above).
I.4
ACD agent operation