Problems And Solutions - Intermec CN2 User Manual

Chapter 5 — Troubleshooting and Maintaining the CN2

Problems and Solutions

These tables offer solutions to the problems you may encounter.
Problems While Operating the CN2
Problem
You press the Power key to turn
on the CN2 and nothing
happens.
You press the Power key to turn
off the CN2 and nothing
happens.
The CN2 screen is not
responding to the stylus.
84
Solution
Try these possible solutions in order:
Make sure the battery door is installed correctly and
•
completely closed.
Make sure you have a charged battery installed
•
correctly. For help, see "Installing and Charging the
Battery" on page 6.
The battery may be discharged. Replace the battery
•
with a spare charged battery, or charge the battery
and try again.
Warm boot the CN2. For help, see "Warm Booting
•
the CN2" on page 94.
To turn off (or suspend) the CN2, you need to hold
the Power key for 2 to 3 seconds and then release it.
If the CN2 is processing data, it may not turn off when
you press the Power key. Wait until the CN2 finishes
processing.
If the CN2 appears to be locked up, warm boot the
CN2. For help, see "Warm Booting the CN2" on page
94.
If the CN2 does not respond to a warm boot, see "Cold
Booting the CN2" on page 95.
Try these possible solutions in order:
Recalibrate the screen. For help, see "Calibrating the
•
Screen" on page 17.
Press and hold the Power key for 2 to 3 seconds,
•
and then release it to turn off the CN2. Press the
Power key again to turn on the CN2.
CN2 Handheld Computer User's Manual