Problems While Operating The Ck1; Problems Transmitting Data Through The Serial Port - Intermec CK1 User Manual

Chapter 6 — Troubleshooting and Maintaining the CK1

Problems While Operating the CK1

Problem
You press the Power key to turn on the CK1 and
nothing happens.
The Battery icon shows very low and the red light
flashes every 5 seconds.
The CK1 is booting and the blue light does not
turn on.
The CK1 appears to be locked up and you cannot
enter data.

Problems Transmitting Data Through the Serial Port

If you are having problems sending or receiving data through the
integrated I/O port on the CK1, check these possible problems:
• Make sure the CK1 is connected to the PC, host computer,
or RS-232 serial device using the appropriate cable.
• If the CK1 is in a serial dock, make sure that the serial dock is
connected to the serial device using the appropriate cable.
104
Solution
Make sure a charged battery is installed correctly
on the CK1. For help, see "Charging and Installing
the Battery" on page 5.
The battery may be discharged. Replace the battery
with a spare charged battery, or charge the battery
and try again.
The battery charge is very low. You have a few
minutes of power left. Replace the battery with a
spare charged battery, or charge the battery.
POST has failed. Connect the CK1 to a PC to
receive the boot data. Report the boot data to an
Intermec service representative.
Try these possible solutions:
•
Scan a bar code label to see if the CK1
responds.
•
Press the Power key to turn off the CK1. If it
turns off, press the Power key to turn on the
CK1. You can continue working.
•
If the CK1 will not turn off, reset the CK1. For
help, see "Rebooting the CK1" on page 94.
•
If the CK1 will not boot or reset, turn off the
backup battery. For help, see "Turning off the
Backup Battery" on page 9.
•
If none of these solutions works, contact your
local Intermec service representative for help.
CK1 Handheld Computer User's Manual