Intermec CN2 User Manual page 101

Problems With Wireless Connectivity (continued)
Problem
The no network connection icon (
appears on the status bar.
CN2 Handheld Computer User's Manual
Chapter 5 — Troubleshooting and Maintaining the CN2
Solution
) The no network connection icon appears in three
situations:
The CN2 may not have an IP address. You must
•
configure an IP address for the CN2 or make
sure that DHCP assigned an address. Use
Intermec Settings and select the radio tab to
make sure an IP address has been assigned. For
help, see "Configuring the CN2 Locally With
Intermec Settings" on page 32.
The CN2 may not be connected to the access
•
point. Try these possible solutions in order:
•
Make sure the access point is turned on and
operating.
•
Make sure you are not using the CN2 out of
range of an access point. Try moving closer to
an access point to re-establish
communications.
• Make sure the CN2 is configured correctly for
your network. The radio parameters on the
CN2 must match the values set for all access
points the CN2 may communicate with. For
help, see "Configuring 802.11b/g Radio
Communications" on page 39.
•
If you have an 802.11b/g radio, the radio
initialization process may have failed. Try
resetting the CN2. For help, see "Booting the
CN2" on page 94.
If you have tried these possible solutions and the
•
no network connection icon still appears, you
may have a defective radio card. For help, contact
your local Intermec service representative.
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