Problems And Solutions; Problems While Operating The Ck31G - Intermec CK31G User Manual

Chapter 5 — Troubleshooting and Maintaining the CK31G

Problems and Solutions

Problems While Operating the CK31G

Problem
You press I to turn on the CK31G
and nothing happens.
The Battery light is on.
The CK31G appears to be locked up
and you cannot enter data.
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You can also use the CK31G diagnostics to help analyze and
solve problems. For help, see Chapter 4, "Running Diagnostics,"
on page 71.
If you send the CK31G in for service, it is your responsibility to
save the computer data and configuration. Intermec is
responsible only for ensuring that the keypad and other
hardware features match the original configuration when
repairing or replacing your computer.
Solution
Make sure the contrast is not set all the way to the darkest or
lightest setting. Press B and then E repeatedly until you
reach the desired contrast level.
Make sure the backlight is on by pressing E.
Make sure you have a charged battery installed correctly. For
help, see "Charging and Installing the Battery" on page 4.
The battery may be discharged. Replace the battery with a
spare charged battery, or charge the battery and try again.
The battery charge is low. You have a few minutes of power
left. Immediately replace the battery with a spare charged
battery, or charge the battery.
• Wait at least 10 seconds and try again. If the CK31G is
still connecting to the Intermec Application Server or the
host, it ignores any input from the keypad or scanner.
• Press I to turn off the CK31G and then press I again to
turn on the CK31G.
• Press and hold the I button for five seconds to warm boot
the CK31G.
• Perform a cold boot on the CK31G. For help, see "Cold
Booting the CK31G" on page 94.
• Try reloading the firmware. For help, see "Upgrading
Your CK31G" on page 66.
• If the CK31G will not boot or reset, contact your local
Intermec service representative for help.
CK31G Handheld Computer User's Manual