Intermec CN2 User Manual page 99

Problems While Configuring Security (continued)
Problem
A Network Connection icon
appears in the status bar, but it
disappears (continued).
The CN2 indicates that it is not
authenticated.
The CN2 indicates that it is
authenticated, but it does not
communicate with the host.
You receive a message saying, "The
server certificate has expired or your
system date is incorrect" after you
cold boot the CN2.
You are setting up multiple access
points in a network, with different
SSIDs, and the connection fails.
CN2 Handheld Computer User's Manual
Chapter 5 — Troubleshooting and Maintaining the CN2
Solution
The access point that you are trying to communicate
with may not be communicating with the server.
Make sure your access point is turned on, properly
configured, and has 802.1x security enabled.
Make sure that:
The User Name and Password parameters on your
•
CN2 match the user name and password on your
authentication server. You may need to re-enter
the password on both your CN2 and the
authentication server.
On your authentication server, the user and group
•
are allowed and the group policy is allowed to log
in to the server. For help, see the documentation
for your authentication server software.
The IP address and secret key for your access
•
point must match the IP address and secret key on
your authentication server. You may need to re-
enter the IP address and secret key on both your
access point and authentication server.
The authentication server software is running on
•
the server PC.
Make sure that the CN2 IP address, host IP address,
subnet mask, and default router are properly
configured for your network.
The date and time on the CN2 are not saved through
a cold boot. You need to re-enter the date and time
and then save your changes. For help, see Step 4 on
page 96.
The CN2 does not save WEP key values when you
change the SSID. Re-enter the WEP key value after
you change the SSID and save your changes. You
should now be able to connect to the different access
points.
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