Intermec CN2 User Manual page 98

Chapter 5 — Troubleshooting and Maintaining the CN2
Problems While Operating the CN2 (continued)
Problem
The CN2 exhibits unexpected
behavior after you install or
remove an application.
Problems While Configuring Security
Problem
The CN2 does not appear to be
authenticating and a Network
Connection icon (
does not appear on the status bar.
A Network Connection icon (shown
above) appears in the status bar, but
it disappears.
86
Solution
You may need to reset the registry and clear the object
store. Follow these steps:
1
Tap Start > Control Panel.
2 Double-tap the Utilities icon. The Settings window
appears.
3 Tap the Registry Reset tab.
4
Tap the Reset Registry button.
5
Tap Yes when the Confirm message appears.
6
When the screen goes blank, immediately remove the
battery and cold boot the CN2. For help, see "Cold
Booting the CN2" on page 95.
Note: You can also use this procedure to return the CN2
to its default software configuration.
Solution
The CN2 may not be communicating with your
access point. Make sure the network name on the
CN2 is the same as the network name (SSID) of the
or )
access point that you are trying to communicate with.
The default network name is "INTERMEC."
The 802.1x security network may not be active.
Make sure that the server software is properly loaded
and configured on the server PC. For help, see the
documentation that shipped with your server
software.
The CN2 may not be communicating with the access
point that you want it to communicate with. Make
sure that the network name on the CN2 is the same
as the network name of the access point that you are
trying to communicate with. The default network
name is "INTERMEC."
CN2 Handheld Computer User's Manual