Problems And Solutions; Problems While Operating The Ck31 - Intermec CK31 User Manual

To open Intermec Settings
• Tap Start > Intermec Settings.

Problems and Solutions

You can also use the CK31 diagnostics to help analyze and solve
problems. For help, see Chapter 4, "Running Diagnostics," on
page 81.
If you send the CK31 in for service, it is your responsibility to
save the computer data and configuration. Intermec is
responsible only for ensuring that the keypad and other
hardware features match the original configuration when
repairing or replacing your computer.

Problems While Operating the CK31

Problem
You press I to turn on the CK31 and
nothing happens.
The Battery light is on.
The CK31 appears to be locked up
and you cannot enter data.
CK31 Handheld Computer User's Manual
Chapter 5 — Troubleshooting and Maintaining the CK31
Solution
• Make sure the contrast is not set all the way to the darkest
or lightest setting. Press B and then E repeatedly until
you reach the desired contrast level.
• Make sure the backlight is on by pressing E.
• Make sure you have a charged battery installed correctly.
For help, see "Charging and Installing the Battery" on
page 5.
• The battery may be discharged. Replace the battery with a
spare charged battery, or charge the battery and try again.
The battery charge is low. You have a few minutes of power
left. Immediately replace the battery with a spare charged
battery, or charge the battery.
• Wait at least 10 seconds and try again. If the CK31 is still
connecting to the Intermec Application Server or the host,
it ignores any input from the keypad or scanner.
• Press I to turn off the CK31 and then press I again to
turn on the CK31.
• Press and hold the I button for five seconds to warm boot
the CK31.
• Perform a cold boot on the CK31. For help, see "Cold
Booting the CK31" on page 105.
• Try reloading the firmware. For help, see "Upgrading
Your CK31" on page 77.
• If the CK31 will not boot or reset, contact your local
Intermec service representative for help.
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