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Troubleshooting Checklist; Hp Troubleshooting Resources And Tools; Hp Support Assistant; Hp Help And Support Center - HP Z400 Maintenance And Service Manual

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Troubleshooting checklist

Before running diagnostic utilities, use the following checklist to find possible solutions for workstation
or software problems.
Is the workstation and monitor connected to a working electrical outlet?
Is the workstation powered on?
Is the green power light illuminated?
Is the monitor on?
Is the green monitor light illuminated?
If the monitor is dim, adjust the monitor brightness and contrast controls.
Press and hold any key. If the system beeps, the keyboard is operating correctly.
Check cables for loose or improper connections.
After installing a non-plug and play (PnP) expansion board or other option (such as a diskette
drive), reconfigure the workstation.
Are all necessary device drivers installed?
Have all printer drivers been installed for each application?
Have you removed diskettes, optical disks, and USB drive keys from the drives before powering
on the workstation?
Are you running the latest version of BIOS, drivers, and software?

HP troubleshooting resources and tools

This section provides information on the HP Help and Support Center, E-support, and Helpful Hints for
troubleshooting.

HP Support Assistant

The HP Support Assistant is a customized HP user interface that enhances the Windows Vista and Win
7 Help and Support Center functions. This customized utility allows you to access specific information
about an HP Workstation such as configuration information by clicking Start > Help and Support.
The interface also provides customized help and support links to the HP Web site related to the HP
Workstation.
NOTE:
The customized HP Support Assistant is not available on Windows XP Professional x32 or
x64 Editions, or on Linux.

HP Help and Support Center

The HP Help and Support Center is a customized HP user interface that enhances the Windows XP Help
and Support Center Help feature. This customized utility allows you to access specific information about
your HP Workstation such as configuration information by clicking Start > Help and Support. The
interface also provides customized help and support links to the HP Web site related to your HP
Workstation.
170
Chapter 6 Diagnostics and troubleshooting
ENWW

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