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Solving Printer Problems; Self-troubleshooting With Hp Vision Diagnostics - HP Z400 Maintenance And Service Manual

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Table 6-6
Problem
Sound occurs intermittently.
Workstation appears to be locked
up while recording audio.

Solving printer problems

Table 6-7
Printer does not print.
Printer does not turn on.

Self-troubleshooting with HP Vision Diagnostics

Hewlett-Packard Vision Field Diagnostics let you view information about the hardware configuration
and perform hardware troubleshooting for HP Desktop and Workstation systems. These tools let you
isolate potential issues and determine if problems relate to the operating system or the hardware. These
diagnostics run outside the operating system by DVD, CD, or USB flash drive, making them easy to
access and use.
HP Vision Diagnostics offer these benefits:
Ability to capture complete system configuration information that can be shared as an HTML file,
including:
System serial number
System product number
System BIOS revision
184
Chapter 6 Diagnostics and troubleshooting
Audio problems (continued)
Cause
Processor resources are being
used by other open
applications.
The hard disk might be full.
Printer problems
Problem
Printer is not turned on and
online.
The correct printer driver for
the application is not installed.
If you are on a network, you
might not have made a
connection to the printer.
Printer might have failed.
The cables might not be
connected properly.
Solution
Shut down all open processor-intensive applications.
1.
Before recording, be sure there is enough free space
on the hard disk.
2.
Try recording the audio file in a compressed format.
Cause
Turn the printer on and be sure it is online.
1.
Install the correct printer driver for the application.
2.
Try printing using the MS-DOS command:
DIR C:\> [printer port]
Replace printer port with the address of the printer
used. If the printer works, reload the printer driver.
Make the proper network connection to the printer.
Run printer self-test.
Solution
ENWW

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