Troubleshooting Checklist; Troubleshooting Scenarios And Solutions; Solving Minor Problems - HP Z200 Maintenance And Service Manual

Troubleshooting checklist

Before running diagnostic utilities, use the following checklist to find possible solutions for computer or
software problems.
Is the computer and monitor connected to a working electrical outlet?
●
Is the computer powered on?
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Is the blue power light illuminated?
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● Is the monitor on?
Is the monitor power LED illuminated?
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If the monitor is dim, adjust the monitor brightness and contrast controls.
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Press and hold any key. If the system beeps, the keyboard is operating correctly.
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Check cables for loose or improper connections.
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After installing a non-plug and play (PnP) expansion board or other option (such as a diskette
●
drive), reconfigure the computer.
Are all necessary device drivers installed?
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Have all printer drivers been installed for each application?
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Have you removed diskettes, optical disks, and USB drive keys from the drives before powering
●
on the computer?
Are you running the latest version of BIOS, drivers, and software?
●

Troubleshooting scenarios and solutions

This section presents an extensive overview of various troubleshooting scenarios and possible solutions
for a Windows-based computer.
NOTE:
For Linux troubleshooting information, refer to the HP Workstations for Linux User Manual at
http://www.hp.com/support/linux_user_manual.

Solving minor problems

Table 6-1
Problem
Workstation appears frozen
and does not shut down when
the power button is pressed.
Workstation seems to be
frozen.
144 Chapter 6 Diagnostics and troubleshooting
Minor problems
Cause
Software control of the power
switch is not functional.
Program in use has stopped
responding to commands.
Possible Solution
1. Press and hold the power button for at least four
seconds until the computer shuts down.
2. Disconnect the electrical plug from the outlet.
3. Restart the computer.
1. If possible, use the Windows Task Manager to isolate
and terminate the offending process.
2. Attempt the normal Windows shutdown procedure.
3. Restart the computer using the power button.
ENWW