Solving audio problems
Sound does not come out of the
speaker or headphones.
Noise or no sound comes out of
the speakers or headphones.
Software volume control is
The external speakers are not
External speakers plugged into
the wrong audio jack.
Digital CD audio is
Headphones or devices
connected to the line-out
connector have muted the
Volume is muted.
Computer is in Standby mode.
Double-click the Speaker icon on the taskbar and use the
volume slider to adjust the volume.
Turn on the external speakers.
See your sound card documentation for proper speaker
Enable digital CD audio:
From the Control Panel, select System.
On the Hardware tab, select the Device Manager
Right-click the CD/DVD device and select
On the Properties tab, select Enable digital CD
audio for this CD-ROM device.
Turn on and use headphones or external speakers, if
connected, or disconnect headphones or external
From the Control Panel, select Sound, Speech and
Audio Devices, and then select Sounds and
Deselect the Mute checkbox.
Press the power button to resume from Standby mode.
If you are using digital speakers that have a stereo
jack and you want the system to autoswitch to digital,
use a stereo-to-mono adapter to engage the auto
sense feature, or use multimedia device properties
to switch the audio signal from analog to digital.
If the headphones have a mono jack, use the
multimedia device properties to switch the system to
If you set digital as the Output Mode, the
internal speaker and external analog speakers no
longer output audio until you switch back to an auto
sense or analog mode.
If you set analog as the Output Mode, external digital
speakers do not function until you change the output
mode back to an auto-sense or digital mode.
Troubleshooting scenarios and solutions