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E-support; Troubleshooting A Problem; Instant Support And Active Chat - HP Z400 Maintenance And Service Manual

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NOTE:
The customized HP Help and Support Center is not available on Windows XP Professional
x64 Edition or on Linux.
NOTE:
Currently, HP Help and Support Center does not work on Windows Vista.

E-support

Online access and support resources include Web-based troubleshooting tools, technical knowledge
databases, driver and patch downloads, online communities, and product change notification services.
The following Web sites are also available to you:
http://www.hp.com—Provides useful product information.
http://www.hp.com/support/workstation_manuals—Provides the latest online documentation.
http://www.hp.com/go/workstationsupport—Provides technical support information for
workstations.
http://www.hp.com/support—Provides a listing of the worldwide technical support phone
numbers. Access the telephone numbers by visiting the Web site, then select your region, and click
Contact HP in the upper-left corner.
http://www.hp.com/support/workstation_swdrivers—Provides access to software and drivers for
workstations.

Troubleshooting a problem

To help you troubleshoot problems with your system, HP provides the Business Support Center (BSC).
The BSC is a portal to an extensive selection of online tools. To access BSC and troubleshoot a problem
with the workstation, complete the following:
1.
Visit http://www.hp.com/go/workstationsupport.
2.
Under the Business Support Center menu on the left, select Troubleshoot a problem.
3.
Under Select your product (center window), select Workstations (under personal
computing).
4.
Under Select your product, continue with selections as appropriate to the workstation series
and model, and to the problem you are troubleshooting.

Instant Support and Active Chat

HP Instant Support is a set of Web-based support tools that automate and speed up the resolution of
desktop computing, tape storage, and printing problems.
Active Chat enables you to electronically submit a support ticket to HP over the Web. When you submit
a support ticket, Active Chat collects information about the computer and pass it to an online support
specialist. The collection of information might take up to 30 seconds depending on the computer
configuration. When you submit a support ticket, you receive a confirmation message containing your
case ID, the support hours for your location, and the estimated time of response.
For more information about HP Instant Support and Active Chat and how to use them, visit
http://instantsupport.hp.com/
NOTE:
This feature is not available on Windows XP Professional x64 Edition or on Linux.
ENWW
HP troubleshooting resources and tools
171

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