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HP Z400 - Workstation Maintenance And Service Manual

Hp z400 workstation maintenance and service guide.
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HP Z400 Workstation
Maintenance and Service Guide

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  • Page 1

    HP Z400 Workstation Maintenance and Service Guide...

  • Page 2

    Copyright Information Warranty Trademark Credits Hewlett-Packard Company shall not be liable Microsoft, Windows, and XP are U.S. for technical or editorial errors or omissions registered trademarks of Microsoft contained herein or for incidental or Corporation in the U.S. and other countries.

  • Page 3: About This Guide

    About this guide This guide provides service and maintenance information for the HP Z400 Workstation. It includes these topics: Guide topics Product overview on page 1 Setting up the operating system on page 17 Restoring the operating system on page 23 System management on page 29 Replacing components on page 60 Diagnostics and troubleshooting on page 137...

  • Page 4

    About this guide ENWW...

  • Page 5: Table Of Contents

    Table of contents 1 Product overview ............................1 Product features ........................... 1 System board architecture ....................2 Processor technology ..................3 Memory technology ..................... 3 Graphics ......................3 Expansion card slots ................... 3 Additional features ....................4 Workstation components ..................... 5 Chassis components ...................

  • Page 6: Table Of Contents

    Installing with the HP driver CD ..................19 Installing and customizing Red Hat-enabled workstations ..........20 Verifying hardware compatibility ............... 20 Setting up Novell SLED ........................20 Updating the workstation ........................20 Updating the workstation after first boot ................20 Upgrading the BIOS ......................

  • Page 7: Table Of Contents

    System Software Manager ....................46 Proactive Change Notification ................... 46 Subscriber's Choice ......................46 ROM Flash ......................... 47 Remote ROM Flash ..................47 HPQFlash ......................47 FailSafe Boot Block ROM ....................48 Recovering the workstation from Boot Block Recovery mode ......48 Workstation security ......................

  • Page 8: Table Of Contents

    Tools and software requirements ..................65 Special handling of components ..................65 Cables and connectors ..................65 Hard disk drives ....................66 Lithium coin cell battery ..................66 Customer self-repair ........................... 66 Removing and installing components ....................67 Component locations ......................67 Predisassembly procedures ....................

  • Page 9: Table Of Contents

    Rear system fan assembly ....................91 Removing the rear system fan assembly ............91 Installing the rear system fan assembly ............91 Airflow guide ........................92 Removing the airflow guide ................92 Installing the airflow guide ................. 93 Memory ..........................96 DIMM installation guidelines ................

  • Page 10: Table Of Contents

    6 Diagnostics and troubleshooting ......................137 Calling technical support ........................138 Locating ID labels ..........................138 Locating warranty information ......................139 Diagnosis guidelines ........................140 Diagnosis at startup ......................140 Diagnosis during operation ....................141 Troubleshooting checklist ......................... 142 HP troubleshooting resources and tools ..................143 HP Support Assistant .......................

  • Page 11: Table Of Contents

    Saving and printing information in HP Vision Diagnostics ..........165 Diagnostic codes and errors ......................165 Diagnostic LED and audible (beep) codes ..............165 LED color definitions ......................168 POST error messages ..................... 169 7 Configuring RAID devices .......................... 175 Maximum hard drive configurations ....................

  • Page 12

    Product updates ..........................208 Index ................................. 209 ENWW...

  • Page 13: Product Features, Product Overview

    Product overview This chapter presents an overview of the hardware components of the workstation. It includes these topics: Topics Product features on page 1 Workstation specifications on page 8 Product features The following sections describe the workstation system board architecture and components, and includes these topics: Topics System board architecture on page 2...

  • Page 14: System Board Architecture

    System board architecture This section describes the workstation system architecture. The following figures show the typical system board block diagram for 4–DIMM and 6–DIMM Z400 workstations. Figure 1-1 4–DIMM system board block diagram NOTE: The x1, x4, x8, and x16 designators describe the mechanical length of the slot. The number in parentheses lists the number of electrical PCIe lanes routed to the expansion slot.

  • Page 15: Processor Technology, Memory Technology, Graphics, Expansion Card Slots

    Figure 1-2 6–DIMM system board block diagram Processor technology This workstation uses the Intel® X58 Express chipset to support the latest Quad Core Intel® Xeon™ processor W3500 Series, including processors up to 130W. These processors incorporate an integrated 3-channel memory controller, microarchitecture improvements and large L3 cache to provide superior performance.

  • Page 16: Additional Features

    mechanically, x4 electrically) provide extra I/O bandwidth for high speed I/O cards. Open ended PCIe x8 connectors let the user install x16 physical size cards in the x8 (4) slots. Additional features Redundant array of independent disks (RAID) configurations for SATA support modes 0, 1, 5 and 10. eSATA (3.0 Gbps) is supported using an optional adapter.

  • Page 17: Workstation Components, Chassis Components

    Workstation components This section describes workstation components, including front and rear panel components. For complete and current information on supported accessories and components for the workstation, see http://partsurfer.hp.com. Chassis components The following image shows the components of a typical workstation configuration. Drive configurations can vary.

  • Page 18: Front Panel Components

    Front panel components The following figure shows the front panel of a typical workstation configuration. Figure 1-4 Front panel Table 1-2 Front panel connectors Item Symbol Description Item Symbol Description Optical drive manual eject Headphone connector Optical drive eject button Microphone connector Power button 1394a connector (optional and plugged...

  • Page 19: Rear Panel Components

    Rear panel components The following figure shows the rear panel of a typical workstation configuration. Figure 1-5 Rear panel NOTE: The rear panel connectors are labeled with industry-standard icons and colors to assist in connecting peripheral devices. Table 1-3 Rear panel connectors Item Symbol Description...

  • Page 20: Workstation Specifications, Physical Characteristics, Power Supply Description, Power Supply Voltages

    Workstation specifications This section provides workstation chassis, power supply, and environmental specifications. Physical characteristics The following table lists the workstation physical characteristics. Weight (Typical configuration) 13.5-19.6 kg (29.8-43.2 lb.) Chassis Dimensions Height: 45.0 cm (17.7 in.) Width: 17.0 cm (6.7 in.) Depth: 44.5 cm (17.5 in.) Power supply description The workstation includes a 475-W 85% efficient power supply to provide power for the workstation.

  • Page 21: Power Supply Currents

    Power supply currents Table 1-5 Maximum current per rail Voltage rail 475W maximum continuous current +12 V-CPU 17.5A +12 V-B 17.5A +12 V-D 18.0A V12N 0.30A +5 V-SB 2.25A 3.3V 15.0A 5.1V 21.0A CAUTION: Do not exceed 475 watts of total continuous output power. Maximum combined power on 3.3V and 5.1V is 110W.

  • Page 22: Power Supply Specifications, Power Consumption And Heat Dissipation

    Power supply specifications Table 1-6 Power supply specifications Item Description Power supply 475W Wide Ranging, Active PFC and 85% efficient Operating voltage range 90 – 269 VAC Rated voltage range 100–240 VAC 118 VAC Rated line frequency 50–60 Hz 400 Hz Operating line frequency range 47–66 Hz 393–407 Hz...

  • Page 23: Diagnostics And Troubleshooting On, System Fans, Resetting The Power Supply

    System fans This workstation includes: ● One rear system fan ● One CPU heatsink fan ● One power supply fan In addition, an optional front system fan is available for special environments, and some graphics cards include onboard fans. Resetting the power supply If an overload triggers the power supply overload protection, power is immediately disconnected.

  • Page 24: Environmental Specifications

    Environmental specifications The following table lists the environmental specifications of HP Workstations. Table 1-7 HP Workstation environmental specifications Operating: 5 to 35°C (40 to 95°F) Non-operating: -40 to 60°C (-40 to 140°F) Temperature NOTE: Derate by one degree C (1.8 degrees F) for every 305m (1,000 ft.) altitude over 1,524m (5,000 ft.).

  • Page 25: Energy Star Qualification

    ENERGY STAR Qualification HP computers marked with the ENERGY STAR logo are compliant with the applicable U.S. Environmental Protection Agency (EPA) ENERGY STAR specifications for computers. The EPA ENERGY STAR logo does not imply endorsement by the EPA. As an ENERGY STAR Partner, Hewlett- Packard Company has determined the products marked with the ENERGY STAR logo are ENERGY STAR qualified per the applicable ENERGY STAR guidelines for energy efficiency.

  • Page 26: Eup Compliance Mode, Enabling Eup Compliance Mode, Disabling Eup Compliance Mode, Accessibility, Hyper-threading

    EUP compliance mode This workstation provides EUP compliance mode capability. When enabled, this feature lets the workstation shut down to the lowest possible power state by removing all power to the system board. When disabled, the workstation powers down conventionally. When the workstation is shut down in EUP compliance mode, you must use the workstation power button to restore power.

  • Page 27: Intel Turbo Boost Technology, Hp Cool Tools

    Intel Turbo Boost Technology The HP Z Workstation series supports Intel® Turbo Boost Technology. When the workload does not require all CPU cores, this feature diverts power from inactive cores to active cores, increasing their performance. This lets the CPU run at a higher than normal rate. Use the workstation BIOS to enable, enhance, or disable Turbo Boost.

  • Page 28: Ensuring Proper Ventilation

    Ensuring proper ventilation Proper ventilation for the system is important for workstation operation. Follow these guidelines to ensure adequate ventilation: ● Operate the workstation on a sturdy, level surface. ● Place the workstation in an area with adequate ventilation. Provide at least 15.24 CM (6 inches) of clearance at the front and back of the workstation as shown in the following figure.

  • Page 29: Setting Up The Operating System

    Setting up the operating system This chapter provides setup and update information for the workstation operating system. It includes these topics: Topics Setting up the Microsoft operating system on page 18 Setting up Red Hat Enterprise Linux on page 19 Setting up Novell SLED on page 20 Updating the workstation on page 20 This chapter also includes information on how to determine that you have the latest BIOS, drivers, and...

  • Page 30: Setting Up The Microsoft Operating System, Installing Or Upgrading Device Drivers

    Setting up the Microsoft operating system NOTE: If you ordered a downgrade from Windows 7 or Windows Vista to Windows XP Professional operating system, your system will be preinstalled with Windows XP Professional operating system. With this configuration, you will receive recovery media for the Windows 7 or Windows Vista operating system only.

  • Page 31: Setting Up Red Hat Enterprise Linux, Installing With The Hp Driver Cd

    Setting up Red Hat Enterprise Linux HP offers an HP Installer Kit for Linux (HPIKL) to supplement Red Hat box sets and help HP Linux customers customize their system image. The HPIKL contains the HP driver CD and device drivers to successfully setup up the Red Hat Enterprise Linux (RHEL) operating system, The HP Installer Kit for Linux CDs are currently available for download at http://www.hp.com/support/workstation_swdrivers.

  • Page 32: Installing And Customizing Red Hat-enabled Workstations, Verifying Hardware Compatibility, Setting Up Novell Sled

    Installing and customizing Red Hat-enabled workstations Linux-enabled workstations require the HP Installer Kit and the purchase of a Red Hat Enterprise Linux box set. The Installer kit includes the HP CDs necessary to complete the installation of all versions of the Red Hat Enterprise Linux box set that have been qualified to work on an HP workstation.

  • Page 33: Determining Current Bios

    Determining current BIOS To determine the current BIOS of the workstation during system power up: Wait for F10=setup to appear on the lower right corner of the screen. Press to enter the F10 Setup utility. The F10 Setup utility displays the workstation BIOS version under File > System Information. Note the workstation BIOS version so that you can compare it with the BIOS versions that appear on the HP website.

  • Page 34: Upgrading Bios, Upgrading Device Drivers

    Upgrading BIOS To find and download the latest available BIOS, which includes the latest enhancements: Go to http://www.hp.com/go/workstationsupport. Select Download Drivers and Software from the left menu column under Tasks. Follow the instructions to locate the latest BIOS available for the workstation. If the BIOS on the Web site is the same as the version on your system, no further action is required.

  • Page 35: Restore Methods, Restoring The Operating System

    Restoring the operating system This chapter describes how to restore the Windows or Linux operating system. It includes these topics: Topics Restore methods on page 23 Ordering backup software on page 24 Restoring Windows 7 or Windows Vista on page 24 Restoring Windows XP Professional on page 25 Restoring Novell SLED on page 27 Restore methods...

  • Page 36: Ordering Backup Software, Restoring Windows 7 Or Windows Vista, Ordering The Restoreplus! Media

    Ordering backup software If you cannot create system recovery CDs or DVDs, you can order a recovery disk set from the HP support center. To obtain the support center telephone number for your region see http://www.hp.com/ support/contactHP. Restoring Windows 7 or Windows Vista This section describes how to restore Windows 7 or Windows Vista.

  • Page 37: Restoring Windows Xp Professional, Creating Restoreplus! Media

    Restoring Windows XP Professional This section describes how to restore the Windows XP Professional operating system. NOTE: The workstation must have a CD or DVD writer installed to create the media set. Creating RestorePlus! media The RestorePlus! kit can be created using the files contained on the hard drive. To create the restore media: Boot the workstation.

  • Page 38: Creating Hp Backup And Recovery (hpbr) Media

    Creating HP Backup and Recovery (HPBR) media NOTE: HPBR is only supported on Windows XP systems. For details, refer to the documentation on the Supplemental Software - HP Backup and Recovery CD included with the workstation. The documentation can be accessed during installation. The Initial Recovery Point can be burned to optical media and used to recover a system.

  • Page 39: Restoring The Operating System, Using Restoreplus, Using Hpbr, Using The Recovery Partition, Restoring Novell Sled

    Restoring the operating system CAUTION: Before you restore the operating system, back up your data. When you run RestorePlus! from media, the process deletes all information on the primary hard drive, including all partitions. If you run RestorePlus! from the recovery partition, only the root (C:) partition is affected.

  • Page 40

    NOTE: Make copies of the ISO recovery images on CD as backup files in case your workstation experiences a hard drive failure. Chapter 3 Restoring the operating system ENWW...

  • Page 41: System Management

    System management This section describes the tools and utilities that provide system management for the workstation. It includes these topics: Topics BIOS ROM on page 30 The Computer Setup (F10) Utility on page 30 Workstation management on page 40 ENWW...

  • Page 42: Bios Rom, The Computer Setup (f10) Utility, Computer Setup (f10) Functionality

    BIOS ROM The BIOS ROM is a collection of machine language applications stored as firmware in ROM. It includes functions such as POST, PCI device initialization, Plug and Play support, power management, and the Computer Setup (F10) Utility. The BIOS ROM is a 1-MB Serial Peripheral Interface (SPI) port. http://www.hp.com/go/quickspecs to review the latest BIOS ROM specifications.

  • Page 43

    ● Specify an Ownership Tag, which appears when the workstation is powered on or restarted. ● Specify the Asset Tag or property identification number assigned by the company to this workstation. ● Enable power-on password prompts during system restarts (warm-starts) and power on. ●...

  • Page 44: Accessing The Computer Setup (f10) Utility

    Accessing the Computer Setup (F10) Utility To access the Computer Setup (F10) Utility menu: Power on or restart the workstation. When the display is active and F10=Setup appears in the lower right corner of the screen, press F10. If you do not press at the appropriate time, try again.

  • Page 45: The Computer Setup (f10) Utility Menu

    The Computer Setup (F10) Utility menu The following table describes the functions available in the Computer Setup (F10) utility menu. NOTE: With new BIOS releases, the following content is subject to change, so the menu might be different than shown. Table 4-1 Computer Setup (F10) Utility menu descriptions Heading...

  • Page 46

    Table 4-1 Computer Setup (F10) Utility menu descriptions (continued) Heading Option Description Ignore Changes Exits workstation setup without applying or saving changes. and Exit Save Changes Saves changes to system configuration and exits the workstation setup. and Exit Storage Device Lists installed non-SCSI storage devices (except SATA devices) and provides options for obtaining Configuration specific information about each device:...

  • Page 47

    Table 4-1 Computer Setup (F10) Utility menu descriptions (continued) Heading Option Description Boot Order Lets you configure the boot order of diskette drive and hard disk drive by physically reordering the menu entries. The menu presents the following default boot order: ●...

  • Page 48

    Table 4-1 Computer Setup (F10) Utility menu descriptions (continued) Heading Option Description Device Security Makes the following devices available or hidden to the workstation: ● Serial Port ● Front USB Ports ● Rear USB Ports ● Internal USB Ports ● System Audio ●...

  • Page 49

    Table 4-1 Computer Setup (F10) Utility menu descriptions (continued) Heading Option Description System Security Provides these options: ● Data Execution Prevention—Enables or disables Data Execution Prevention mode in the CPUs. This mode prohibits code from running in pages that were set up as data pages, and prevents attacks such as buffer overflows.

  • Page 50

    Table 4-1 Computer Setup (F10) Utility menu descriptions (continued) Heading Option Description Hardware Enables or disables: Power ● SATA Power Management Management ● Intel Turbo Boost Technology ● Enhanced Intel Turbo Boost Technology ● Eup Compliance Mode Thermal Lets you set the rate of the system fan when the CPU is in idle. Advanced Power-On Lets you set the following:...

  • Page 51

    Table 4-1 Computer Setup (F10) Utility menu descriptions (continued) Heading Option Description Chipset/ Enable/disable these options: Memory ● PCI SERR# Generation (Enable or Disable)—Controls PCI SERR# generation for ill-behaved PCI add-in cards (that can generate SERR# spuriously). ● PCI VGA Palette Snooping (Enable or Disable)—Controls PCI VGA Palette Snooping for compatibility purposes.

  • Page 52: Workstation Management

    Workstation management This section summarizes capabilities, features, and key components of workstation management, including: Topics Initial workstation configuration and deployment on page 41 Installing a remote system on page 41 Replicating the setup on page 42 Updating and managing software on page 44 HP Client Manager Software on page 44 Altiris Client Management Solutions on page 44 System Software Manager on page 46...

  • Page 53: Initial Workstation Configuration And Deployment, Installing A Remote System

    Initial workstation configuration and deployment The workstation includes a preinstalled system software image. After a brief software unbundling process, the workstation is ready to use. If you prefer to replace the preinstalled software image with a customized set of system and application software, several methods are available for deploying a customized software image, including: ●...

  • Page 54: Replicating The Setup, Copying A Setup Configuration To A Single Workstation

    Replicating the setup This section provides information about replicating the workstation setup. Copying a setup configuration to a single workstation CAUTION: A setup configuration is model-specific. File system corruption can result if source and target workstations are not the same model. To copy a setup configuration: Select a setup configuration to copy, and then restart the workstation.

  • Page 55: Copying A Setup Configuration To Multiple Workstations

    Copying a setup configuration to multiple workstations CAUTION: A setup configuration is model-specific. If source and target workstations are not the same model, file system corruption can result. For example, do not copy the setup configuration from an HP xw8600 Workstation to an HP Z400 Workstation. This method takes longer to prepare the configuration diskette, but copying the configuration to target workstations is fast.

  • Page 56: Updating And Managing Software, Hp Client Manager Software, Altiris Client Management Solutions

    Updating and managing software HP provides several tools for managing and updating software on desktops and workstations: ● HP Client Manager Software ● System Software Manager ● Altiris Client Management Solutions ● Proactive Change Notification ● Subscriber’s Choice HP Client Manager Software The HP Client Manager Software offers these services: ●...

  • Page 57: Hp Softpaq Download Manager

    HP SoftPaq Download Manager HP SoftPaq Download Manager is a free, easy-to-use interface for locating and downloading software updates for the HP client PC models in your environment. By specifying your models, operating system, and language, you can quickly locate, sort, and select the softpaqs you need. To download HP SoftPaq Download Manager, visit http://h20331.www2.hp.com/Hpsub/cache/509658-0-0-225-121.html.

  • Page 58: System Software Manager, Proactive Change Notification, Subscriber's Choice

    System Software Manager System Software Manager (SSM) is a utility available on Windows workstations that lets you update system-level software on multiple systems simultaneously. When executed on a PC client system, SSM detects hardware and software versions and then updates the software from a central repository, known as a file store.

  • Page 59: Rom Flash, Remote Rom Flash, Hpqflash

    ROM Flash HP workstations include a programmable flash ROM. By establishing a setup password in the Computer Setup (F10) Utility, you can protect the ROM from being inadvertently updated or overwritten. This function is important to ensure the operating integrity of the workstation. To upgrade the ROM, download the latest SoftPaq images from http://www.hp.com/support/ workstation_swdrivers.

  • Page 60: Failsafe Boot Block Rom, Recovering The Workstation From Boot Block Recovery Mode

    FailSafe Boot Block ROM The FailSafe Boot Block ROM enables system recovery in the unlikely event of a ROM flash failure. For example, if a power failure occurs during a ROM upgrade, the Boot Block uses a flash-protected section of the ROM to verify a valid system ROM flash when power is restored to the workstation. If the system ROM is valid, the workstation starts normally.

  • Page 61: Workstation Security, Asset Tracking

    Workstation security This section provides information about providing system security through asset tracking, password security, hard disk drive locking, and chassis locks. Asset tracking Asset tracking features incorporated into the workstation provide asset tracking data that can be managed using HP Systems Insight Manager (HP SIM), HP CMS, or other systems-management applications.

  • Page 62: Sata Hard Disk Drive Security

    Table 4-2 Security features overview (continued) Feature Purpose How it is established Setup Password Prevents reconfiguration of the workstation From the Computer Setup (F10) (use of the Setup utility) until the password is Utility menu entered Network Server Mode Provides unique security features for From the Computer Setup (F10) workstations used as servers Utility menu...

  • Page 63: Drivelock Applications, Using Drivelock

    DriveLock applications The most practical use of DriveLock is in a corporate environment. The system administrator would be responsible for configuring the hard disk drive, which involves setting the DriveLock master password and a temporary user password. If you forget the user password or if the equipment is passed on to another employee, the master password can be used to reset the user password and regain access to the hard disk drive.

  • Page 64

    Enabling DriveLock To enable and set the DriveLock user password: Power on or restart the workstation. As soon as the workstation is powered on, press and hold until you enter the Computer Setup (F10) Utility. Press Enter to bypass the title screen, if necessary. If you do not press at the appropriate time, you must restart the workstation, and then press and hold...

  • Page 65: Password Security, Establishing A Setup Password Using Computer Setup (f10 Utility

    Password security The power-on password prevents unauthorized use of the workstation by requiring entry of a password to access applications or data when the workstation is powered on or restarted. The setup password specifically prevents unauthorized access to the Computer Setup (F10) Utility and can also override the power-on password.

  • Page 66: Establishing A Power-on Password Using Workstation Setup, Entering A Power-on Password

    Establishing a power-on password using workstation setup Establishing a power-on password through the Computer Setup (F10) Utility prevents access to the workstation when power is connected, unless you specify the password. When a power-on password is set, the Computer Setup (F10) Utility presents Password Options in the Security menu. The password options include Network Server Mode and Password Prompt on Warm Boot.

  • Page 67: Entering A Setup Password, Changing A Power-on Or Setup Password

    Entering a setup password If a setup password has been established on the workstation, you will be prompted to enter it each time you run the Computer Setup (F10) Utility. To enter a setup password: Restart the workstation. As soon as the workstation is powered on, press and hold until you enter the Computer Setup (F10) Utility.

  • Page 68: Deleting A Power-on Or Setup Password, National Keyboard Delimiter Characters

    Deleting a power-on or setup password To delete a power-on or setup password: Power on or restart the workstation. Choose from the following: ● To delete the power-on password, go to step 4. ● To delete the setup password, as soon as the workstation is powered on, press and hold until you enter the Computer Setup (F10) Utility.

  • Page 69: Clearing Passwords, Chassis Security, Side Access Panel Sensor (smart Cover Sensor) (optional)

    Clearing passwords If you forget the password, you cannot access the workstation. For instructions about clearing passwords, see Configuring password security and resetting CMOS on page 184. Chassis security Side access panel sensor (Smart Cover Sensor) (optional) The optional Side access panel sensor is a combination of hardware and software technology that can alert you when the workstation side access panel has been removed (if the sensor has been configured in the Computer Setup (F10) Utility).

  • Page 70: Cable Lock (optional), Fault Notification And Recovery, Drive Protection System, Ecc Fault Prediction, Thermal Sensors

    Cable lock (optional) To prevent theft, the rear chassis panel of the workstation accommodates a keyed cable lock. This cable lock attaches to the chassis and secures it to the work area. Fault notification and recovery Fault notification and recovery features combine innovative hardware and software technology to prevent the loss of critical data and minimize unplanned downtime.

  • Page 71: Dual-state Power Button, Changing The Power Button Configuration

    Dual-state power button With ACPI enabled, the power button can function as an on/off switch or as a button. This feature does not completely turn off power, but instead causes the workstation to enter a low-power standby state. This lets you go to standby without closing applications or return to the same operational state without any data loss.

  • Page 72: Replacing Components

    Replacing components This chapter presents removal and installation procedures for most internal workstation components. It includes these topics: Topics Warnings and cautions on page 61 Service considerations on page 62 Customer self-repair on page 66 Removing and installing components on page 67 Product recycling on page 136 Chapter 5 Replacing components ENWW...

  • Page 73: Warnings And Cautions

    Warnings and cautions WARNING! Any surface or area of the equipment marked with this symbol indicates the presence of a hot surface or hot component. If this surface is contacted, the potential for injury exists. To reduce the risk of injury from a hot component, let the surface cool before touching. WARNING! Any surface or area of the equipment marked with this symbol indicates the presence of an electrical shock hazard.

  • Page 74: Cautions, Warnings And Safety Precautions, Esd Information, Generating Static, Service Considerations

    Service considerations Review the following sections, which describe service considerations, before removing and replacing system components. WARNING! Do not use the front bezel as a handle or lifting point when lifting or moving the workstation. Lifting the workstation from the front bezel, or lifting it incorrectly, could cause the workstation to fall, causing possible injury to you and damage to the workstation.

  • Page 75: Preventing Esd Equipment Damage, Personal Grounding Methods And Equipment

    Preventing ESD equipment damage Many electronic components are sensitive to ESD. Circuitry design and structure determine the degree of sensitivity. The following packaging and grounding precautions are necessary to prevent damage to electric components and accessories: ● Transport products in static-safe containers such as tubes, bags, or boxes, to avoid hand contact. ●...

  • Page 76: Grounding The Work Area, Recommended Esd Prevention Materials And Equipment

    Grounding the work area To prevent static damage in the work area: ● Cover the work surface with approved static-dissipative material. Use a wrist strap connected to the work surface, and properly grounded tools and equipment. ● Use static-dissipative mats, foot straps, or air ionizers to give added protection. ●...

  • Page 77: Tools And Software Requirements, Special Handling Of Components, Cables And Connectors

    Tools and software requirements The tools necessary for workstation component removal and installation are: ● Torx T-15 driver ● Flat blade and cross-tip screwdrivers ● Diagnostics software Special handling of components The components included in this section require special handling when servicing the workstation. WARNING! Do not use the front bezel as a handle or lifting point when lifting or moving the workstation.

  • Page 78: Hard Disk Drives, Lithium Coin Cell Battery, Customer Self-repair

    Hard disk drives Hard disk drives are fragile, precision components. Avoid subjecting them to physical shock and vibration. The following guidelines apply to all drives, including failed drives, replacement drives, and spares. ● Do not remove hard disk drives from the shipping package for storage. Keep hard disk drives in their protective packaging until they are mounted in the workstation.

  • Page 79: Component Locations, Removing And Installing Components

    Removing and installing components Component locations The following illustration and table identify workstation system board components. Figure 5-1 4-DIMM configuration system board components Table 5-2 4-DIMM system board components ID Item Component Item Component Item Component CPU fan Clear CMOS button PCI 32/33 Rear chassis fan Front power button/LED...

  • Page 80

    Figure 5-2 6-DIMM configuration system board components Table 5-3 6-DIMM system board components ID Item Component Item Component Item Component CPU fan Clear CMOS button Front audio Rear chassis fan Front power button/LED PCI 32/33 CPU power Crisis recovery jumper PCIe2 x16 Solenoid hood lock Front chassis fan...

  • Page 81: Predisassembly Procedures

    Predisassembly procedures NOTE: Read Warnings and cautions on page 61 before servicing this component. Perform the following steps before servicing a workstation: Review the safety information and precautions in Warnings and cautions on page 61 and the Safety and Regulatory Information for the workstation. Locate and clear a suitable work area.

  • Page 82: Disassembly Order, Cable Lock (optional)

    Disassembly order For convenience, disassembly procedures should be followed in a particular order. Use the following table to determine the sequence in which to access major workstation components. Table 5-4 Workstation component installation To install/replace... Remove... Then Then Then Then Then Then remove...

  • Page 83

    Unlock it and pull it out of the cable lock slot as shown in the following figure. Figure 5-3 Removing the cable lock ENWW Removing and installing components...

  • Page 84: Side Access Panel, Removing The Side Access Panel, Installing The Side Access Panel

    Side access panel Before accessing the internal components of the workstation, you must remove the side access panel. This section describes how to remove and install the side access panel. Removing the side access panel To remove the side access panel: WARNING! Before removing the workstation side access panel, be sure that the workstation is powered off and that the power cord is disconnected from the electrical outlet.

  • Page 85: Side Access Panel Sensor (optional), Removing The Side Access Panel Sensor

    Side access panel sensor (optional) The side access panel sensor is a remote solenoid that detects when the side access panel is opened. This section describes how to remove and install the sensor. Removing the side access panel sensor To remove the side access panel sensor: Power down the workstation (see Predisassembly procedures on page 69).

  • Page 86: Side Access Panel Solenoid Lock, Removing The Side Access Panel Solenoid Lock

    Side access panel solenoid lock The side access panel solenoid lock provides a method to lock the side access panel by means of a local or remote signal-controlled solenoid. This section describes how to remove and install the side access panel solenoid lock. Removing the side access panel solenoid lock To remove the side access panel solenoid lock: Power down the workstation (see...

  • Page 87: Bezel, Removing The Front Bezel, Installing The Front Bezel, Front Panel I/o Device Assembly

    Bezel This section describes how to remove and install the front chassis bezel. Removing the front bezel To remove the front bezel: Remove the side access panel (see Removing the side access panel on page 72). Lift the release tabs , and then rotate the front bezel off the chassis Figure 5-7 Removing the front bezel...

  • Page 88

    Remove the fastening screws from the I/O device assembly and remove it from the chassis as shown in the following figure. Figure 5-8 Removing the front panel I/O device assembly Disconnect the front panel I/O device assembly cables from the system board as shown below. NOTE: Z400s with 6 DIMM slots have an additional cable from the front panel to the 1394a card that you must also disconnect.

  • Page 89: Installing The Front Panel I/o Device Assembly

    Installing the front panel I/O device assembly To install the front panel I/O device assembly: Guide the front panel I/O device assembly cables through the chassis openings from which they were removed. Place the front panel I/O device assembly in the chassis. Install the fastening screws in the reverse order from which they were removed.

  • Page 90: Power Button Assembly, Removing The Power Button Assembly

    Power button assembly This section describes how to remove and install the power button assembly. Removing the power button assembly To remove the power button assembly: Power down the workstation (see Predisassembly procedures on page 69). Disconnect power from the workstation (see Predisassembly procedures on page 69).

  • Page 91: Installing The Power Button Assembly

    Pull the power button assembly from the chassis. Figure 5-12 Removing the power button assembly Installing the power button assembly To replace the power button assembly, reverse the previous steps. ENWW Removing and installing components...

  • Page 92: Optical Disk Drive (mini-tower Configuration)

    Optical disk drive (mini-tower configuration) This section describes how to remove and install an optical disk drive in the workstation mini-tower configuration. Removing an optical disk drive from the optical bay (mini-tower configuration) Power down the workstation (see Predisassembly procedures on page 69).

  • Page 93

    Lift the green drive-lock release lever and gently slide the drive out of the chassis as shown in the following figure. Figure 5-14 Removing the optical disk drive ENWW Removing and installing components...

  • Page 94: Installing An Optical Disk Drive In The Optical Bay (mini-tower Configuration)

    Installing an optical disk drive in the optical bay (mini-tower configuration) To install an optical disk drive: Power down the workstation (see Predisassembly procedures on page 69). Disconnect power from the workstation (see Predisassembly procedures on page 69). Remove the side access panel (see Removing the side access panel on page 72).

  • Page 95

    Connect the optical disk drive data cable to the appropriate SATA port on the system board as shown in the following figure. Figure 5-16 Connecting power and data cables ENWW Removing and installing components...

  • Page 96: Optical Disk Drive (desktop Configuration), Removing An Optical Drive (desktop Configuration)

    Optical disk drive (desktop configuration) This section describes how to remove and install an optical disk drive in the workstation desktop configuration. Removing an optical drive (desktop configuration) Disconnect power from the system (Predisassembly procedures on page 69), Remove the side access panel (Removing the side access panel on page 72).

  • Page 97

    Press down on the yellow drive-lock release lever (1) and gently slide the drive out of the chassis (2). Figure 5-18 Removing the optical drive from chassis After removing the drive (1), remove the four guide screws from the drive (2) if you plan to install another drive.

  • Page 98: Installing An Optical Drive (desktop Configuration)

    Installing an optical drive (desktop configuration) Disconnect power from the system (Predisassembly procedures on page 69), Remove the side access panel (Removing the side access panel on page 72), If your system has an airflow guide, remove it (see Removing the airflow guide on page 92).

  • Page 99

    Connect the data and power cables from the system board to the optical disk drive as shown in the following figure. (The connector colors might be different than shown in the figure.) Figure 5-21 Connecting the optical drive cables Reverse steps 1–5 to replace the components you removed during installation. ENWW Removing and installing components...

  • Page 100: Workstation Speaker, Removing The Workstation Speaker, Installing The Workstation Speaker

    Workstation speaker This section describes how to remove and install the workstation speaker. Removing the workstation speaker To remove the workstation speaker: Power down the workstation (see Predisassembly procedures on page 69). Disconnect power from the workstation (see Predisassembly procedures on page 69).

  • Page 101: Power Supply, Removing The Power Supply, Installing The Power Supply

    Power supply This section describes how to remove and install a power supply. Removing the power supply To remove the power supply: Power down the workstation (see Predisassembly procedures on page 69). Disconnect power from the workstation (see Predisassembly procedures on page 69).

  • Page 102: Power Connections

    Power connections For help with identifying power cables, see the following figure and table. Make sure that you route or tie all cables so they cannot interfere with the processor heatsink fans. Figure 5-24 Power connector identification for a typical configuration Table 5-5 Power connector description Item...

  • Page 103: Rear System Fan Assembly, Removing The Rear System Fan Assembly

    Rear system fan assembly This section describes how to remove and install the rear system fan assembly. Removing the rear system fan assembly To remove the rear system fan assembly: Power down the workstation (see Predisassembly procedures on page 69). Disconnect power from the workstation (see Predisassembly procedures on page 69).

  • Page 104: Airflow Guide, Removing The Airflow Guide

    Airflow guide This section describes how to remove and install the airflow guide used in the 6–DIMM versions of the workstation. Removing the airflow guide Power down the workstation (see Predisassembly procedures on page 69). Disconnect power from the workstation (see Predisassembly procedures on page 69).

  • Page 105: Installing The Airflow Guide

    Installing the airflow guide Power down the workstation (see Predisassembly procedures on page 69). Disconnect power from the workstation (see Predisassembly procedures on page 69). Remove the side access panel (see Removing the side access panel on page 72). Press the power cables, including P1, down toward the system board between the DIMM slots and the internal bay, as shown in the following figure.

  • Page 106

    Route the CPU power cable (P3) through the opening next to the power supply as shown in the following figure. Figure 5-29 Routing the CPU power cable Secure the airflow guide in the chassis. Insert the tab on the airflow guide into the slot next to the yellow ODD release lever , and then press down as shown in the following figure.

  • Page 107

    Ensure that the latch on the top of the airflow guide snaps under the edge of the chassis frame as shown in the following figure. Figure 5-31 Securing the airflow guide latch Replace all components that were removed in preparation for component installation. ENWW Removing and installing components...

  • Page 108: Memory, Dimm Installation Guidelines, Dimm Installation Order

    Memory This section presents memory module (DIMM) configuration information and removal/installation procedures. DIMM installation guidelines ● Install only HP-approved unbuffered DDR3 DIMMs. See http://www.hp.com/go/quickspecs to find which DIMMs are compatible with the workstation CAUTION: HP ships only DIMMs that are electrically and thermally compatible with this workstation.

  • Page 109: Supported Dimm Configurations, Bios Errors And Warnings

    Figure 5-33 6–DIMM load order Supported DIMM configurations The workstation supports these DIMM arrangements, depending on which Z400 product you order: ● Up to six DIMM slots ● Memory range from 1 GB to 16GB for the 4-DIMM product ● Memory range from 1 GB to 24GB for the 6-DIMM product ●...

  • Page 110: Removing A Dimm

    Removing a DIMM To remove a DIMM: Power down the workstation (see Predisassembly procedures on page 69). Disconnect power from the workstation (see Predisassembly procedures on page 69). CAUTION: To prevent electrical damage to the DIMMs during removal or installation, power off the workstation and unplug the power cord from the AC power outlet.

  • Page 111: Installing A Dimm

    Installing a DIMM To install the DIMM: Power down the workstation (see Predisassembly procedures on page 69). Disconnect power from the workstation (see Predisassembly procedures on page 69). CAUTION: To prevent electrical damage to the DIMMs during removal or installation, power off the workstation and unplug the power cord from the AC power outlet.

  • Page 112

    Align the DIMM connector key with the DIMM socket key, and then seat the DIMM firmly in the socket as shown in the following figure. CAUTION: DIMMs and their sockets are keyed for proper installation. To prevent socket or DIMM damage, align these guides properly when installing DIMMs.

  • Page 113: Expansion Card Slot Identification, Slot Identification And Description

    Expansion card slot identification This section identifies and describes workstation expansion card slots, and presents card configuration information. Slot identification and description The following figure identifies workstation expansion card slots. Figure 5-37 Identifying expansion card slots The following table describes the workstation PCIe card slots. Table 5-6 PCI slots Slot...

  • Page 114: Card Configuration Restrictions For Power Supplies

    Card configuration restrictions for power supplies CAUTION: To prevent damage, the overall power consumption of the workstation (including I/O cards, CPU, and memory) must not exceed the maximum rating of the workstation power supply. For power supply information, see Power supply specificationson page The maximum graphics configuration with an 475W power supply can include two 75-watt cards (one in slot two, one in slot four), or one 150-watt card in slot two or slot four.

  • Page 115: Choosing An Expansion Card Slot

    Choosing an expansion card slot Whenever possible, use the following tips to help you select the proper slot for an expansion card: ● Insert the primary graphics card in a PCIe x16 slot intended for graphics. ● Insert a second graphics card in a second PCIe x16 slot intended for a secondary graphics card. ●...

  • Page 116: Expansion Card, Expansion Card Slot Description, Removing An Expansion Card

    Expansion card PCIe I/O slots can support other PCIe cards with less bus bandwidth than what is physically defined for the slot. Expansion card slot description NOTE: The x1, x4, x8, and x16 designators describe the mechanical length of the slot. The number in parentheses shows how many electrical PCIe lanes are routed to the expansion slot.

  • Page 117

    Remove the expansion card support, if installed. Some workstation models use a bar support; remove the two screws and lift up on the support Figure 5-38 Removing expansion card support Other workstation models use a hold down clamp; grasp the top of the clamp , squeeze the release handles until the bottom of the clamp releases from the clamp rail (it should click when...

  • Page 118

    Push down on the expansion card retention clamp levers on the inside of the chassis to open the retention clamp as shown below. Figure 5-40 Removing the expansion card Release the expansion card slot latch , and then carefully lift the card from the chassis Install a expansion slot cover and close the expansion card retention clamp.

  • Page 119: Installing An Expansion Card

    Installing an expansion card Visit http://www.hp.com/go/quickspecs to learn which graphics cards are supported in the workstation, how much memory each graphics card includes, and graphics card power requirements. To install an expansion card: Power down the workstation (see Predisassembly procedures on page 69).

  • Page 120: Battery, Removing The Battery, Installing The Battery

    Battery This section describes how to remove and install the battery. The battery that comes with the workstation provides power to the real-time clock and has a minimum lifetime of about three years. WARNING! This workstation includes a lithium battery. There is a risk of fire and chemical burn if the battery is handled improperly.

  • Page 121: Hard Disk Drive, Removing The Hard Disk Drive, Installing The Hard Disk Drive, Installation Guidelines

    Hard disk drive This section provides information to successfully remove and install a hard disk drive. Removing the hard disk drive To remove a hard disk drive: Power down the workstation (see Predisassembly procedures on page 69). Disconnect power from the workstation (see Predisassembly procedures on page 69).

  • Page 122: Installation

    ● With additional HDDs installed, the workstation boot sequence can be modified so that the workstation boots from one of the additional drives. Boot sequence is specified using the Computer Setup (F10) Utility. ● With additional HDDs installed, you have hard disk space for additional programs, data files, and backup.

  • Page 123

    If installing a SAS drive, attach a SAS-to-SATA cable adapter to the connector on the SAS hard drive as shown in the following figure. NOTE: SAS Drives require a separate SAS Controller plug-in card. Figure 5-46 Attaching the cable adapter Push the hard disk drive into the selected bay until it snaps into place as shown in the following figure.

  • Page 124

    Replace all components that were removed in preparation for component installation. 112 Chapter 5 Replacing components ENWW...

  • Page 125: Liquid Cooling Solution, Removing The Liquid Cooling Solution

    Liquid cooling solution This section describes how to remove and install a processor liquid cooling solution (LCS). NOTE: The LCS is not eligible for Customer Self-Repair. Call HP Support for further instructions before attempting to remove or repair this system. Removing the liquid cooling solution Disconnect power from the system (Predisassembly procedures on page...

  • Page 126

    Disconnect the two LCS VR fan assembly bracket screws and remove the assembly from the chassis as shown in the following figure. Figure 5-49 Removing the LCS VR fan assembly Disconnect the rear system fan cable from the system board as shown in the following figure. Figure 5-50 Disconnecting the rear system fan cable 114 Chapter 5 Replacing components...

  • Page 127

    Remove the screws and the LCS radiator assembly from the chassis as shown in the following figure. Figure 5-51 Removing the LCS radiator assembly Disconnect the LCS pump cable from the system board as shown in the following figure. Figure 5-52 Disconnecting the LCS pump cable ENWW Removing and installing components 115...

  • Page 128

    Remove the cold plate assembly. Remove the four heatsink mounting screws shown in the following figure from the LCS cold plate assembly, and then lift the assembly from the CPU. Figure 5-53 Disconnecting the LCS cold plate from the CPU 116 Chapter 5 Replacing components ENWW...

  • Page 129

    With the cold plate assembly removed, gently twist the cold plate and remove it from the retention ring as shown in the following figure. Figure 5-54 Removing the cold plate assembly from the retention ring Remove the rear system fan from the LCS radiator fan holder. Press the fan holder tabs outward , and rotate the fan out of the holder as shown in the following figure.

  • Page 130

    Reinstall the rear system fan (see Installing the rear system fan assembly on page 91). Reinstall the CPU heatsink (see Installing the CPU heatsink on page 128). Reinstall all removed components and reconnect any cables that have been disconnected. 118 Chapter 5 Replacing components ENWW...

  • Page 131: Installing A Liquid Cooling Solution

    Installing a liquid cooling solution Disconnect power from the system (Predisassembly procedures on page 69), Remove the side access panel (see Removing the side access panel on page 72). If your system has an airflow guide, remove it (see Removing the airflow guide on page 92).

  • Page 132

    Set the cold plate retention ring on the CPU heatsink mounting base, and then slightly tighten a single retention screw (see Installing the CPU heatsink on page 128) as shown in the following figure. TIP: Tighten the retention ring screw only one or two turns to keep its corner in place while allowing the rest of the ring to move.

  • Page 133

    Lift the edge of the LCS cold plate retention ring, align the tabs on the retention ring with the slots in the cold plate, and then set the cold plate into the retention ring on the CPU as shown in the following figure. TIP: Ensure that the HP logo is positioned horizontally as shown in the figure.

  • Page 134

    Tighten the four cold plate retention screws (see Installing the CPU heatsink on page 128). Figure 5-60 Tightening the cold plate screws Connect the LCS pump cable to the system board as shown in the following figure. Figure 5-61 Connecting the LCS pump cable 122 Chapter 5 Replacing components ENWW...

  • Page 135

    Install the LCS radiator with attached rear system fan in the chassis. as shown in the following figure. Align the LCS radiator assembly in the chassis as shown in the following figure. TIP: Align the radiator assembly with the rear system fan screw holes in the chassis. Figure 5-62 Aligning the LCS radiator assembly ENWW...

  • Page 136

    Fasten the LCS radiator assembly to the chassis as shown in the following figure. Figure 5-63 Fastening the LCS radiator assembly Connect the rear system fan cable to the system board as shown in the following figure. Figure 5-64 Connecting the rear system fan cable 124 Chapter 5 Replacing components ENWW...

  • Page 137

    Install the LCS VR fan in the chassis. Place the LCS VR fan in the chassis so that the fan bracket holes align with the holes in the chassis as shown in the following figure. Figure 5-65 Aligning the LCS VR fan bracket Fasten the LCS VR fan assembly to the chassis as shown in the following figure.

  • Page 138

    Connect the LCS VR fan cable to the system board as shown in the following figure. Figure 5-67 Connecting the LCS VR fan cable Reinstall all removed components and reconnect any cables that have been disconnected. 126 Chapter 5 Replacing components ENWW...

  • Page 139: Cpu Heatsink, Removing The Cpu Heatsink

    CPU heatsink This section describes how to remove and install a CPU heatsink. Removing the CPU heatsink To remove a heatsink: Power down the workstation (see Predisassembly procedures on page 69). Disconnect power from the workstation (see Predisassembly procedures on page 69).

  • Page 140: Installing The Cpu Heatsink

    Disconnect the CPU heatsink fan cable from the system board as shown in the following figure. Figure 5-69 Disconnecting the heatsink fan cable Before lifting the heatsink, gently twist the heatsink to break the thermal compound between the CPU and the heatsink. Lift the CPU heatsink out of the chassis Use alcohol and a soft cloth to clean the thermal interface residue from the CPU and the heatsink, allowing the alcohol on the CPU and CPU heatsink to dry completely.

  • Page 141

    CAUTION: Do not overtighten the heatsink screws. If you overtighten them, you might strip the threads in the system board tray. Do not fully tighten one screw and then move on to the next. Instead, tighten all screws a little at a time, ensuring that the CPU remains level.

  • Page 142: Removing A Cpu

    This section describes how to remove and install a CPU. Removing a CPU To remove a CPU: Power down the workstation (see Predisassembly procedures on page 69). Disconnect power from the workstation (see Predisassembly procedures on page 69). Remove the side access panel (see Removing the side access panel on page 72).

  • Page 143: Installing A Cpu

    Installing a CPU NOTE: HP recommends that you do not swap processors (CPUs) from one system board to another. To install a CPU: Power down the workstation (see Predisassembly procedures on page 69). Disconnect power from the workstation (see Predisassembly procedures on page 69).

  • Page 144: System Board, Removing The System Board

    System board This section describes replacing the system board. Removing the system board To remove the system board: Power down the workstation (see Predisassembly procedures on page 69). Disconnect power from the workstation (see Predisassembly procedures on page 69). Remove the side access panel (see Removing the side access panel on page 72).

  • Page 145: Installing The System Board

    Installing the system board To install the system board: Insert the system board with the rear chassis side of the board tilted slightly downward. Push back on the board while maintaining downward pressure on the board to clear the release mechanism.

  • Page 146: Converting To Desktop Configuration

    Converting to desktop configuration This workstation can be operated in the mini-tower or the desktop configuration. Follow these steps to convert to desktop configuration operation: With power removed from the workstation, remove the side access panel (see Removing the side access panel on page 72).

  • Page 147

    On the back of the front bezel, squeeze the HP logo mounting tabs and press the logo outward as shown in the following figure. Figure 5-76 Rotating the HP logo Rotate the HP logo 90 degrees counterclockwise, and then release the logo and press it back into place in the front bezel.

  • Page 148: Product Recycling

    Product recycling HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For information about recycling HP components or products, see http://www.hp.com/go/recycle. 136 Chapter 5 Replacing components ENWW...

  • Page 149: Diagnostics And Troubleshooting

    Diagnostics and troubleshooting This chapter describes the tools available for diagnosing and troubleshooting system issues, and includes these topics: Topics Calling technical support on page 138 Locating ID labels on page 138 Locating warranty information on page 139 Diagnosis guidelines on page 140 Troubleshooting checklist on page 142 HP troubleshooting resources and tools on page 143 Troubleshooting scenarios and solutions on page 146...

  • Page 150: Calling Technical Support, Locating Id Labels

    Calling technical support At times you might encounter an issue that requires technical support. When you call technical support: ● Have the workstation readily accessible. ● Write down the workstation serial numbers, product numbers, model names, and model numbers and have them in front of you. ●...

  • Page 151: Locating Warranty Information

    Each HP Workstation has two unique serial number labels and a Certificate of Authentication (COA) label as shown in the figure below. Figure 6-1 Workstation label locations In general, the serial number labels can be found on the top panel or on the side of the workstation and at the rear of the workstation (your workstation may look different).

  • Page 152: Diagnosis Guidelines, Diagnosis At Startup

    Diagnosis guidelines If you encounter a problem with the workstation, monitor, or software, the following sections provide a list of general suggestions that help you isolate and focus on the problem before taking further action. Diagnosis at startup ● Verify that the workstation and monitor are plugged into a working electrical outlet. ●...

  • Page 153: Diagnosis During Operation

    Diagnosis during operation ● Look for blinking LEDs on the front of the workstation. The blinking lights are error codes that will help you diagnose the problem. Refer to the Diagnostic LED and audible (beep) codes on page 165 section of this document for information on interpreting diagnostic lights and audible codes.

  • Page 154: Troubleshooting Checklist

    Troubleshooting checklist Before running diagnostic utilities, use the following checklist to find possible solutions for workstation or software problems. ● Is the workstation and monitor connected to a working electrical outlet? ● Is the workstation powered on? ● Is the green power light illuminated? ●...

  • Page 155: Hp Troubleshooting Resources And Tools, Hp Support Assistant, Hp Help And Support Center, E-support

    HP troubleshooting resources and tools This section provides information on the HP Help and Support Center, E-support, and Helpful Hints for troubleshooting. HP Support Assistant The HP Support Assistant is a customized HP user interface that enhances the Windows Vista and Win 7 Help and Support Center functions.

  • Page 156: Troubleshooting A Problem, Instant Support And Active Chat

    Troubleshooting a problem To help you troubleshoot problems with your system, HP provides the Business Support Center (BSC). The BSC is a portal to an extensive selection of online tools. To access BSC and troubleshoot a problem with the workstation, complete the following: Visit http://www.hp.com/go/workstationsupport.

  • Page 157: At Startup, During Operation

    At startup ● Verify that the workstation and monitor are plugged into a working electrical outlet. ● Remove all diskettes, optical disks, and USB drive keys from the drives before powering on the workstation. ● Verify that the workstation is turned on and the green power light is on. ●...

  • Page 158: Customizing The Monitor Display, Troubleshooting Scenarios And Solutions, Solving Minor Problems

    Customizing the monitor display You can manually select or change the monitor model, refresh rates, screen resolution, color settings, font sizes, and power management settings. To do so, right-click the desktop, then click Properties to change display settings. For more information, see the online documentation provided with the graphics controller utility or the documentation that came with your monitor.

  • Page 159

    Table 6-1 Minor problems (continued) Problem Cause Possible Solution Workstation powered off Processor thermal protection is Verify that the workstation air vents are not blocked. automatically and the Power activated. Open the access panel and press the workstation LED flashes red 2 times (once A fan might be blocked or not power button.

  • Page 160: Solving Power Supply Problems, Testing Power Supply

    Solving power supply problems This section presents power supply troubleshooting scenarios. Testing power supply Before replacing the power supply, use the Built-In Self-Test (BIST) feature to learn if the power supply still works. To test the power supply: Disconnect the AC power. Remove the internal power supply cables from the system board.

  • Page 161: Solving Diskette Problems

    Table 6-2 Power supply problems (continued) Problem Cause Solution Replace the device causing the failure Continue adding devices one at a time to verify that all devices are functioning. Verify power supply functionality. Disconnect AC power. Remove the internal power supply cables from the system board.

  • Page 162

    Table 6-3 Diskette problems (continued) Problem Cause Solution Diskette drive cannot write to a Diskette is not formatted. Format the diskette. diskette. Diskette is write-protected. Use another diskette or remove the write protection. Writing to the wrong drive. Verify the drive letter in the path statement. There is not enough space on Use another diskette.

  • Page 163: Solving Hard Drive Problems

    Solving hard drive problems Table 6-4 Hard drive problems Problem Cause Solution Hard drive error occurs. Hard disk has bad sectors or Locate and block the usage of bad sectors. If necessary, has failed. reformat the hard disk. If the drive is detected by the BIOS, run DPS Self-test. Disk transaction problem.

  • Page 164: Solving Display Problems

    Solving display problems Table 6-5 Display problems Problem Cause Solution Blank screen (no video). The cable connections are not Verify the cable connections from the monitor to the correct. workstation and to a working electrical outlet. The monitor is off. Turn the monitor on (LED is on).

  • Page 165

    Table 6-5 Display problems (continued) Problem Cause Solution Blurry video or requested If the graphics controller was Install the video drivers included in the upgrade kit, or resolution cannot be set. upgraded, the correct video download and install the latest drivers for your graphics drivers might not be loaded.

  • Page 166: Solving Audio Problems

    Solving audio problems Table 6-6 Audio problems Problem Cause Solution Sound does not come out of the Software volume control is Double-click the Speaker icon on the taskbar and use the speaker or headphones. turned down. volume slider to adjust the volume. The external speakers are not Turn on the external speakers.

  • Page 167: Solving Printer Problems, Self-troubleshooting With Hp Vision Diagnostics

    Self-troubleshooting with HP Vision Diagnostics Hewlett-Packard Vision Field Diagnostics let you view information about the hardware configuration and perform hardware troubleshooting for HP Desktop and Workstation systems. These tools let you isolate potential issues and determine if problems relate to the operating system or the hardware. These diagnostics run outside the operating system by DVD, CD, or USB flash drive, making them easy to access and use.

  • Page 168: Overview

    ◦ Launches DST Smart tests for both SATA and SAS drives ◦ Many other tests and diagnostics ● Diagnostic Failure Code Output – A unique warranty code is generated for each failure which can be used to validate diagnostic use for a specific system ●...

  • Page 169: Downloading And Accessing Hp Vision Diagnostics

    Downloading and accessing HP Vision Diagnostics Follow these steps to download the HP Vision Diagnostics utility from the HP Web site to a CD, DVD, or USB flash drive. Then use the disk or drive to perform diagnostics on the workstation: Go to http://www.hp.com.

  • Page 170: Accessing Hp Vision Diagnostics On The Workstation, Creating And Using A Bootable Usb Key

    Accessing HP Vision Diagnostics on the workstation The following procedures describe how to access the HP Vision Diagnostics utilities included in the workstation software. Creating and using a bootable USB key This section describes how to use a USB key to access the HP Vision Diagnostics. NOTE: Using a USB key is the most convenient method to access the HP Vision Diagnostics.

  • Page 171: User Interface, Survey Tab

    User interface The HP Vision Diagnostics application provides six major functions, accessible through Tabs. These functions are: ● Survey — Your current system hardware information. ● Test — List all diagnostics available for your system. Tests are started there. ● Status —...

  • Page 172

    ● Miscellaneous — List any devices or data that don't belong to any other Category. ● Processors - Shows system processors. ● Storage — Shows mass storage devices such as floppy drives, optical drives, SATA, SAS hard disk drives and controllers, as well as any RAID arrays. ●...

  • Page 173: Test Tab

    Test tab The Test tab lists all available diagnostics. The lists have been tailored according to your system configuration. You can select or unselect different Test Modes: ● Quick — Performs quick-performance tests that cover your entire hardware. You cannot change test parameters.

  • Page 174

    Click the Start Test button to begin the testing. This displays the Status tab, which lets you monitor the progress of the tests. When the tests finish, the Status tab shows whether the devices passed or failed. If errors are found, go to the Errors tab to display detailed information and recommended actions. 162 Chapter 6 Diagnostics and troubleshooting ENWW...

  • Page 175: Status Tab, History Tab, Errors Tab

    Status tab The Status tab shows the overall progress and status of the test scenario as well as the progress and status of each test. The color coded status are black, blue, green, red, and orange. The Status tab colors are: ●...

  • Page 176: Help Tab

    ● The Recommended Repair will give a recommended action that should be performed to resolve the failed hardware. ● The Warranty ID is a unique error code associated with the specific error on your computer. When contacting the HP Support Center for assistance with a hardware failure, please be prepared to provide the Warranty ID.

  • Page 177: Saving And Printing Information In Hp Vision Diagnostics, Diagnostic Codes And Errors

    Saving and printing information in HP Vision Diagnostics You can save the information displayed in the HP Vision Diagnostics Survey, History and Errors tabs to a diskette or a USB flash drive. You can not save to the hard drive. The system will automatically create an html file that has the same appearance as the information displayed on the screen.

  • Page 178

    Table 6-8 Diagnostic lights and audible codes (continued) Activity Possible cause Recommended action Red Power LED blinks two CPU thermal protection CAUTION: Internal components might be powered even when the times, once every second, activated by either of the workstation is off. To prevent damage, disconnect the workstation power followed by a two-second following methods: cord before you remove a component.

  • Page 179

    Table 6-8 Diagnostic lights and audible codes (continued) Activity Possible cause Recommended action Red Power LED blinks six Pre-video graphics error. CAUTION: Internal components might be powered even when the times, once every second, workstation is off. To prevent damage, disconnect the workstation power followed by a two-second cord before you remove a component.

  • Page 180: Led Color Definitions

    Table 6-8 Diagnostic lights and audible codes (continued) Activity Possible cause Recommended action System does not power-on System unable to power on. CAUTION: Internal components might be powered even when the and LEDs are not blinking. workstation is off. To prevent damage, disconnect the workstation power No beeps.

  • Page 181: Post Error Messages

    POST error messages The Power-On Self Text (POST) is a series of diagnostic tests that runs automatically when the workstation is powered on. Audible and visual messages occur before the operating system starts if the POST encounters a problem. POST checks the following items to ensure that the workstation system is functioning properly: ●...

  • Page 182

    Table 6-10 POST error messages (continued) Screen message Probable cause Recommended action 164—Memory Size Error Memory configuration is incorrect. Run the Computer Setup (F10) Utility or the Windows utilities. Verify that the memory modules are installed properly. If third-party memory has been added, test the memory configuration using HP memory.

  • Page 183

    Table 6-10 POST error messages (continued) Screen message Probable cause Recommended action 214—DIMM Configuration DIMMs are not installed correctly (not See the service label on the workstation access panel Warning paired correctly). for the correct memory configurations, and reseat the DIMMs accordingly.

  • Page 184

    Table 6-10 POST error messages (continued) Screen message Probable cause Recommended action 515—CPU Overtemp Insufficient processor cooling or If necessary, add a heatsink to the processor and occurred processor defect. ensure proper operation. Replace the processor. 516—Chipset fan not detected Chipset fan missing, disconnected, or Ensure that the fan is installed and connected defective.

  • Page 185

    Table 6-10 POST error messages (continued) Screen message Probable cause Recommended action 919—Multi-Bay Riser Not Multi-Bay riser mechanism is missing Replace or reconnect the missing Multi-Bay Connected or is not connected. mechanism to the system board. Reseat or replace the missing mechanism cable. 920—Fatal error on QPI link X Fatal error detected on QPI link x, Potential system board problem;...

  • Page 186

    Table 6-10 POST error messages (continued) Screen message Probable cause Recommended action 1803—Processor feature set Processor feature set is insufficient for Change the BIOS settings or upgrade the processors. is insufficient for current current system settings. The BIOS system settings settings do not match the support provided by the processor 1804—A processor feature...

  • Page 187: Configuring Raid Devices, Maximum Hard Drive Configurations

    Configuring RAID devices This chapter describes how to configure SAS and SATA RAID devices, and includes these topics: Topics Maximum hard drive configurations on page 175 Configuring SATA RAID devices on page 176 Configuring SAS RAID devices on page 179 For additional information about configuring RAIDs, see http://www.hp.com/support/RAID_FAQs.

  • Page 188: Configuring Sata Raid Devices, Attaching Sata Hdds

    Configuring SATA RAID devices This section describes how to use the Intel Matrix Storage Manager option ROM Configuration utility to set up and manage SATA RAID volumes. The following SATA RAID configurations are supported on this workstation: ● Up to the workstation-specific maximum number of internal SATA hard disk drives and eSATA drives (if you use an optional eSATA bulkhead cable) ●...

  • Page 189: Configuring System Bios

    Configuring system BIOS Configure the system BIOS to enable embedded SATA RAID functionality. To enter the system BIOS setup, press F10. Use the arrow keys to highlight the desired language, and then press Enter. Use the arrows to highlight Storage>Storage Options, and then press Enter. Use the up or down arrow key to highlight SATA Emulation.

  • Page 190: Creating Raid Volumes

    Creating RAID volumes To create RAID volumes, use the Intel Matrix Storage Manager option ROM Configuration utility. To enter the Intel Matrix Storage Manager option ROM Configuration utility, press Ctrl+l when prompted If required, refer the workstation Maintenance and Service Guide to make available enough physical drives to create the RAID volume.

  • Page 191: Configuring Sas Raid Devices, Supported Configurations

    Configuring SAS RAID devices Supported configurations The following RAID configurations are supported on this workstation: NOTE: This section does not apply to configuring SAS RAID in the Linux environment. For Linux SAS RAID information, including supported configurations, refer to Installing and Configuring SAS Hardware RAID on HP Linux Workstations at http://www.hp.com/support/xw8600_manuals.

  • Page 192: Sas Raid 0 Configuration

    SAS RAID 0 configuration Use the following procedure to configure an Integrated Striped (IS) volume with the BIOS-based configuration utility. The procedure assumes that the system has the required disk and disk controllers. Start the LSI Corporation Configuration Utility. During BIOS start up, you are prompted to Press Ctrl-C to start LSI Corp.

  • Page 193: Sas Raid 1 Configuration

    SAS RAID 1 configuration Use the following procedure to configure an Integrated Mirroring (IM) volume with the BIOS-based configuration utility. The procedure assumes that the system has the required drives and drive controllers. Start the LSI Corporation Configuration Utility. During BIOS start up, you are prompted to Press Ctrl-C to start LSI Corp.

  • Page 194: Sas Raid 1e Configuration

    SAS RAID 1E configuration Use the following procedure to configure an Integrated Mirroring Extended (IME) volume with the BIOS- based configuration utility. The procedure assumes that the system has the required disk and disk controllers. Start the LSI Corporation Configuration Utility. During BIOS start up, you are prompted to Press Ctrl-C to start LSI Corp.

  • Page 195: Deleting Raid Volumes

    Deleting RAID volumes Use the LSI Logic Corporation Configuration Utility to delete SAS RAID volumes. Start the LSI Corporation Configuration Utility. During BIOS start up, you are prompted to Press Ctrl-C to start LSI Corp. Configuration Utility. On the Main menu of the BIOS-based configuration utility, use the arrow keys to select an adapter. Press Enter to go to the Adapter Properties screen.

  • Page 196: Configuring Password Security And Resetting Cmos

    Configuring password security and resetting CMOS This chapter describes how to configure password security and to reset CMOS, and includes these topics: Topics Preparing to configure passwords on page 185 Resetting the password jumper on page 186 Clearing and Resetting the CMOS on page 186 184 Chapter 8 Configuring password security and resetting CMOS ENWW...

  • Page 197: Preparing To Configure Passwords

    Preparing to configure passwords The Computer Setup (F10) Utility lets you create setup and power-on passwords. There are three possibilities for setting passwords: ● Define a setup password only ● Define a power-on password only ● Define both When defining a setup password only, you cannot enter the setup utility without the password. No password is needed to start from power-on.

  • Page 198: Resetting The Password Jumper, Clearing And Resetting The Cmos, Using The Cmos Button

    Resetting the password jumper Use the following procedure to disable the power-on or setup password features and clear the power- on and setup passwords. WARNING! To reduce the risk of personal injury from electrical shock and hot surfaces, disconnect the power cord from the wall outlet and let the internal system components cool before touching. CAUTION: When the workstation is plugged in, the power supply has voltage applied to the system board, even when the workstation is turned off.

  • Page 199: Using The Computer Setup (f10) Utility To Reset Cmos

    WARNING! To reduce the risk of personal injury from electrical shock and hot surfaces, disconnect the power cord from the wall outlet and let the internal system components cool before you touch them. CAUTION: When the workstation is plugged in, the power supply has voltage applied to the system board, even when the workstation is powered off.

  • Page 200

    Choose Restore Factory Settings as Default, and the press to accept. Select File->Apply Defaults and Exit, and then press to accept. Reset the workstation passwords and configuration information, such as the system date and time. NOTE: This step does not clear the passwords. 188 Chapter 8 Configuring password security and resetting CMOS ENWW...

  • Page 201: Connector Pins

    Connector pins Workstation keyboard Signal Data Unused Ground +5 VDC Clock Unused Workstation mouse Signal Data Unused Ground +5 VDC Clock Unused Workstation Ethernet 10/100–MbSignal 1000–Mb signal (+) Transmit Data TX/RX (-) Transmit Data TX/RX – (+) Receive Data TX/RX Unused TX/RX Unused...

  • Page 202: Appendix A Connector Pins

    Workstation USB Signal +5 VDC - Data + Data Ground Microphone cable (1/8 inch) Signal 1 (Tip) Audio 2 (Ring) Power 3 (Shield) Ground Headphone cable (1/8 inch) Signal 1 (Tip) Audio_Left 2 (Ring) Audio_Right 3 (Shield) Ground Audio line-in cable (1/8 inch) Signal 1 (Tip) Audio_In_Left...

  • Page 203

    SATA drive Signal Signal Signal Data Cable Power Cable Power Cable 3.3V power Ground Ground Ground Reserved S5** Ground Ground S6** Ground 12V power Ground 5V power 12V power * S2 and S3 differential signal pair 12V power **S5 and S6 differential signal pair SAS drive Segment Backplane...

  • Page 204

    SAS drive Segment Backplane Plug and receptacle cable receptacles Power segment precharge GROUND GROUND GROUND precharge GROUND READY LED GROUND precharge Signal Signal Signal Red Analog Monitor ID Green Analog DDC Serial Data Blue Analog Horizontal Sync Monitor ID +5 VDC Vertical Sync DDC Serial Clock 192 Appendix A Connector pins...

  • Page 205

    DVI-I cable Signal Signal T.M.D.S DATA 2- HOT PLUG DETECT T.M.D.S DATA 2+ T.M.D.S DATA 0- T.M.D.S DATA 2/4 SHIELD T.M.D.S DATA 0+ T.M.D.S DATA 4- T.M.D.S DATA 0/5 SHIELD T.M.D.S DATA 4+ 2 T.M.D.S DATA 5- DDC CLOCK T.M.D.S DATA 5+ DDC DATA T.M.D.S CLOCK SHIELD ANALOG VERT.

  • Page 206

    Display port AUX CH(p) ML_Lane 1(n) ML_Lane 2(p) AUX CH(n) Hot Plug Detect ML_Lane 2(n) DP_PWR Return ML_Lane 3(p) DP_PWR Main power cable, P1 Signal Signal Signal +3.3V +5 Vaux +3.3V +12 V-B +12 V-B 12 V-D +3.3V –12V 12 V-D PS_ON_L 194 Appendix A Connector pins ENWW...

  • Page 207

    CPU power cable, P3 Color Signal 12V CPU 12V CPU CAUTION: Ensure that you can differentiate between which power cable connects to the PCIe x16 graphics card and which power cable connects to the system board. These two cables have different pin counts and different colors. The PCIe power cable has a 6-pin black connector, and the CPU power cable has an 4-pin white connector.

  • Page 208

    Internal USB 1 2x5 Signal CAUTION: Possible equipment damage. USB6 The 2x5 connector can be mated to either USB9 a wide 2x5 option cable connector or a narrow 1x5 option cable connector. To prevent damage to the connectors, always connect a narrow 1x5 option cable connector to pins 1,3,5, and 7 only of the (not keyed) 2x5 connector (pin 9 is not keyed on the...

  • Page 209

    CPU fan Signal +12V TACH1 TACH2 Signal Signal Ground FLP_DIR# FLP_LOWDEN# Ground Tach FLP_STEP# FLP_WDO Ground FLP_STEP# Unused Ground Ground FLP_WRTEN# FLP_INDEX# Ground Ground FLP_TRACK# FLP_MOTOR# Ground Ground FLP_WP# Unused Ground Ground FLP_RD_D# FLP_SEL_A# Ground Ground FLP_HD_SEL# Unused Ground Ground FLP_DSKCHG# ENWW...

  • Page 210

    Internal serial Signal Signal DTR1# RXD1 +3.3V AUX CTS1# RTS1# DSR1# COM DETECT TXD1 DCD21# -12V Ground +12V Ground 198 Appendix A Connector pins ENWW...

  • Page 211

    System board designators This appendix describes the system board designators for this workstation. Designator Silk screen Component MTG1-MTG10 Mounting holes Crisis recovery header/jumper E49 PSWD Clear password header/jumper J9 RJ/USB LAN/DUAL USB J10 QUAD USB Quad rear USB J20 SLOT6 PCI PCI slot J21 SLOT5 PCI PCI slot...

  • Page 212: Appendix B System Board Designators

    Designator Silk screen Component P66 - P67 P66 - P67 SATA Connectors SATA4 - SATA5 P70 CPU0 FAN Primary CPU fan header P93 FRNTFAN Front fan header P94 IOH FAN IOH fan header P124 P124 HLCK Side access panel solenoid lock header XBT1 XBT1 BAT Battery holder...

  • Page 213: General Cleaning Safety Precautions, Cleaning The Workstation Case, Cleaning The Keyboard

    Routine Care General cleaning safety precautions ● Never use solvents or flammable solutions to clean the workstation. ● Never immerse any component in water or cleaning solutions; apply any liquids to a clean cloth and then use the cloth on the component. ●...

  • Page 214: Appendix C Routine Care, Cleaning The Monitor, Cleaning The Mouse

    ● Clean under a key with a swab moistened with isopropyl alcohol and squeezed out. Be careful not to wipe away lubricants necessary for proper key functions. Allow the parts to air dry before reassembly. ● Use tweezers to remove any fibers or dirt in confined areas. Cleaning the monitor ●...

  • Page 215: Locating Hp Resources

    Locating HP resources This section provides information on the following HP resources for your workstation: Topics Product information on page 204 ● HP Cool Tools ● Regulatory information ● Accessories ● System board ● Serial number and Certificate of Authenticity labels ●...

  • Page 216: Appendix D Locating Hp Resources, Product Information

    Product information Table D-1 Product information Topic Location HP Cool Tools Most HP Microsoft Windows workstations are preloaded with additional software that is not automatically installed during first boot. Additionally, a number of valuable tools on your workstation are preinstalled that may enhance system performance.

  • Page 217: Product Support

    Product support Table D-2 Product support Topic Location Additional information For online access to technical support information and tools, see http://www.hp.com/go/workstationsupport. Support resources include Web-based troubleshooting tools, technical knowledge databases, driver and patch downloads, online communities, and proactive notification services. The following communication and diagnostic tools are also available: ●...

  • Page 218: Product Documentation

    Product documentation Table D-3 Product documentation Topic Location HP user documentation, white For the latest online documentation, see papers, and third-party http://www.hp.com/support/workstation_manuals. These documentation include this User Guide and the Maintenance and Service Guide. Product notifications Subscriber's Choice is an HP program that lets you sign up to receive driver and software alerts, proactive change notifications (PCNs), the HP newsletter, customer advisories, and more.

  • Page 219: Product Diagnostics

    Product diagnostics Table D-4 Product diagnostics Topic Location Diagnostics tools Download the HP Vision Field Diagnostics utility from the HP Web site. To use this utility, refer to the appropriate section of the workstation Maintenance and Service Guide. Audible beep and LED code Refer to the appropriate section of the workstation definitions Maintenance and Service Guide for detailed information...

  • Page 220: Product Updates

    Product updates Table D-5 Product updates Topic Location Software, BIOS, and driver http://www.hp.com/go/workstationsupport to verify that updates you have the latest drivers for the workstation. To locate the current workstation BIOS on your Microsoft Windows workstation, select Start>Help and Support>Pick a Task>Use Tools to view...>Tools>My Computer Information>View general system information..

  • Page 221: Table Of Contents

    Index Appendices Diagnostic codes and errors Password security Connector pins iii LED and beep codes 141 Configuring passwords 184 System board designators iii LED colors 168 Resetting password POST errors 168 jumper 184 Diagnostics and troubleshooting Power supply BIOS Diagnosis guidelines 137 Currents 9 Determining version 21 HP Vision Diagnostics 137...

  • Page 222

    Power supply 89 Proactive Change Predisassembly 69 Notification 40 Rear system fan 91 Remote ROM Flash 47 Self-repair 60 Remote system install 40 Service considerations 60 Replicating the setup 40 side access panel sensor 73 ROM Flash 40 side access panel solenoid 74 Subscriber's Choice 40 Slot identification 101 System Software Manager 40...

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Fl863ut - workstation - z400

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