Printer Operation Problems - Intermec 3600 Maintenance Manual

Printer Operation Problems

If a printer is not operating correctly, try locating the problem and
implementing the solution from the following table:
Symptom
No power or loss of
power.
Labels stop feeding
through the printer.
Printer slows down.
Labels stick to door or
fail to strip.
The stepper motor
stalls while printing
media that is less than
6.6 inches wide.
Configuration label
does not print.
Possible Causes
AC power cable is damaged or
disconnected.
Printer circuit breaker tripped.
Power supply function is failing.
Printer is out of media.
Label stock is loaded incorrectly.
Media is sticking to the paper
path.
Printer is set for continuous label
stock.
Label sensor(s) dirty, out of
adjustment, or failing.
Image bands or print speed are
incorrectly set.
Printer has aborted and print
speed and image bands were
reset.
The self-strip roller is dirty or the
pinch roller is not contacting the
strip roller.
The bias is not adjusted properly.
The media is loaded incorrectly.
Troubleshooting
Solution
Make sure the power cable is plugged into both
the printer and an outlet or power strip. Replace
the cable if it is damaged.
Turn the printer off and then back on again
(determine why it tripped). Replace circuit
breaker if defective.
Check the transformer and the main PCB.
Replace whichever is defective.
Load new media.
Check the media path.
Clean any extraneous material from the paper
path and clean it thoroughly.
Use the Transmit Configuration Parameters
<ESC>p command to check the configuration
setting. Select the correct setting with the Select
Label Stock Type command (<SI>T).
Clean and adjust, or replace the sensor(s) as
required.
Change the image bands or print speed settings.
Change the image bands or print speed settings.
Clean the self-strip roller.
Adjust the bias adjust screw to the optimum
printing position.
Try reloading the media.
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