Troubleshooting Printer Problems And Finding Soluti Ons - Intermec PB51 User Manual

Chapter 3 — Troubleshooting and Maintaining the PB5 1
Possible PB51 Error Icons and Messages (continued)
Error Icon Error Message

Troubleshooting Printer Problems and Finding Soluti ons

Use the following tables to troubleshoot some common problems you
may encounter with the PB51 printer.
Printer Problems and Solutions
Problem
The printer does not
turn on when you press
Standby .
The blue light (Ready-
to-Work indicator) is
blinking.
Printer keeps printing
or feeding when it
should stop.
The printout is not in
the desired position.
44
Description
Field out of label You are attempting to print in an area that
extends beyond the print window. See the
command reference manual for your type of
rmware (IPL, Fingerprint, or ESC/P) for
information on how to set the media
parameters.
Printhead lifted The printer is not completely close d. Press
down on the media cover to make sure it is
latched.
Possible Solution
Replace the battery with a charged battery.
Connect external power to make sure the
printer works correctly and to charge the
battery.
Make sure media is loaded and the media cover
is closed. For help, see
page 11.
There is a printing error. The screen displays an
error message containing information on the
error.
The printer is paused. The printer is cancelling
a print job.
Check media settings.
Make sure the label gap sensor is clean. For
help, see
Check for errors in the software application.
Make sure the label gap sensor and platen roller
are clean.
PB51 Mobile Label and Receipt Printer User's Guide
"Loading Media" on
"Cleaning the Printer" on page 48 .