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#
ACD calls. Depending upon the PBX, other phone states
#
may or may not be available for direct calls.
# Special Note:
# The ACD and direct phone rules are general, to handle most
# systems. As a result, they can be confusing. Please ask for
# assistance if you have any problems here.
# ----------------------------------------------------------------
# Overall options for the application
# ----------------------------------------------------------------
[options]
FixLocations
ReadyAfterHangup
ReadyAfterLogin
InitialLogin
AllowLogout
RingIndicator
BroadcastMessage
VDUOS
TransferBlind
The standard OLE initialization and registration in a Win32 system may require several
seconds. Neither this time nor the additional system complexity is needed if you are not
using OLE with VTel. The following option, if OFF, prevents any OLE registration. Note that
turning this option off after registering (by running) a copy of VTel will cause an error if an
OLE controller application then attempts to assign to the non-OLE VTel. If no entry is
found, OLE functionality is disabled.
OLE
VESPddeSync
In a number of cases, VTel (by default) filters the event information passed to it from the
Telephony Server. For example, VTel.IncomingCall.event contains only call_type and
vdu_id, whereas TS.IncomingCall.event also contains ani, dnis, etc. (precisely what
information it contains is switch dependent).
If the following option is set to N, the default is used, and the VTel events return the
couples indicated in
Event notification
If this option is set to Y, VTel passes through all the couples contained in the following TS
events: BusyOutbound, Conference, Connect, Drop, InCall, IncomingCall, OnHold,
RingOutbound. Note: The couples may be passed through in ANY order.
AllEventCouples
Note:
VTel Telephony servers 3.7 and previous are no longer supported.
Note:
AutoIn
PhonePresetAcd
n
# Hold main window at one location
y
# After ACD hangup, go to Ready state (vs. WrapUp)
y
# After login, go to Ready state (vs. Busy)
y
# Show login dialog when starting
y
# Allow direct logout
y
# Show ring indicator when "alert" received
n
# Receive broadcast messages
n
# If the DUStore Server is available
y
# Allow a blind transfer
y
# Enable OLE Automation for Win32.
y
# Enables use of synchronous Avaya Telephony
# pass-through interface to permit associating
# OLE originated requests and their responses.
on page 83, in the given order.
y
# Allow all event couples to be provided
# for VTel events
n
# Enables AutoIn functionality
n
# Causes immediate transition to the desired
# phone state. If AutoIn = y, the PhonePresetACD
Annotated vtel.ini file
Issue 2.1 August 2003
107
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