Avaya Interaction Center Programmer's Manual page 128

VTel code tables
UseLegacyWrapupCodesScheme
UseIndirectWrapupTables
An example of the table option settings is:
#ReasonCodes
#OutcomeCodes
#CategoryCodes
#ReasonCodesIndirect
#OutcomeCodesIndirect
#CategoryCodesIndirect
The following are examples of Category and Indirect Category code tables in such a case:
Category table (MyCategoryTable)
Indirect Category table (MyCategoryIndirectTable)
Note:
Note:
128 VTel Programmer Guide
Permanent Code
27
28
Indirect Code
010
020
The permanent code is the internal code that remains unchanged and is
always connected to the same descriptive text. The indirect code is the code
that the agent sees.
n
y
MyReasonTable
MyOutcomeTable
MyCategoryTable
MyReasonIndirectTable
MyOutcomeIndirectTable
MyCategoryIndirectTable
Text
Insurance
Banking
Permanent Code
27
28