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The vtel.ini configuration file
# Available from-state Names:
#
Available
#
Alert
#
Busy
#
InCall
#
Hold
#
WrapUp
#
NewMessage
#
HaveMessage A broadcast message is available
#
DisabledUp
#
DisabledDn
#
# Available to-state Names:
#
Available
#
Busy
#
InCall
#
Hold
#
WrapUp
#
DisabledUp
#
DisabledDn
#
None
#
# Available actions:
#
Hangup
#
Directory
#
GetMessage
#
Logout
#
EnterCodes
#
# Note 1: The availability of a destination state depends upon
# both the type of telephone switch (PBX) used and its
# configuration. Asking for a destination state that is not
# possible may result in an error when used, or simply no-
# operation if the error cannot be detected due to limited state
# information from the telephone switch.
#
# Note 2: Regarding ACD and direct modes, the application will
# automatically detect the type of phone used and the specific
# type of a call, if this information is available from the
# telephone switch.
# ----------------------------------------------------------------
[AcdButtonRules]
1
Available
2
InCall
3
Hangup
4
Busy
5
Hold
-5
InCall
6
WrapUp
7
Directory
#7
HaveMessage
#7
Logout
#7
DTMF
118 VTel Programmer Guide
Agent is available to accept new calls
Incoming call has arrived but not answered (ringing)
Agent can not accept new calls
Currently speaking to another party
Another party is currently on hold
Call disconnected, but doing additional work
A new broadcast message has arrived
Not available or usable, shown up
Not available or usable, shown down
Agent is available to accept new calls
Agent can not accept new calls
Currently speaking to another party
Another party is currently on hold
Call disconnected, but doing additional work
Not available or usable, shown up
Not available or usable, shown down
Not visible
Hangup call; new state uses preset state
Activate the dialing directory
Show the last received broadcast message
Log out of VTel
Activate the WrapUp Codes dialog
Busy
WrapUp
Alert
InCall
InCall
WrapUp
InCall
Hold
InCall
HaveMessage
InCall
Available
NewMessage
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