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VTel code tables
Note:
Note:
WrapupCodeDialog
WrapupCodeLimit
WrapupCodePrivate
WrapupCodeRequired
WrapupCodeMenu
WrapupEntryTitle
WrapupViewTitle
WrapupReasonLabel
WrapupCategoryLabel
WrapupOutcomeLabel
WrapupSelectedLabel
DisplayCodesAfterHangup
[ResourceMaps]
# -----WrapUp code tables
# VTel will use the literal name specified below to load the appropriate table
ReasonCodes
OutcomeCodes
CategoryCodes
The following are examples of Category and Reason code tables:
Category table
Reason table used with Category table
126 VTel Programmer Guide
The code tables are loaded at agent login. VTel will access the Directory
Server to retrieve information stored in these tables. All of the tables contain
rows of codes and associated descriptions. In order to ensure a consistent
presentation within VTel dialogs, wrapup code lengths should be restricted
to a maximum of 8 characters, and wrapup code descriptions to a maximum
of 40 characters. When associating Category codes with Reason codes, you
should use the format: Code=CatCode_ReasonCode. See the examples
further on in this section.
CategoryReasonOutcome
0
# Number of entries allowed per agent (0 unlimited)
n
# Determines if codes are seen only by agent
# who entered them
n
# Determines if an entry is required at wrapup
n
# Determines if wrapup code menu option appears on
# main menu
Wrapup Codes
Code History
Reason
Category
Outcome
Selected
y # Determines if Wrapup dialog is displayed after hangup
MyReasonTable
MyOutcomeTable
MyCategoryTable
010
Insurance
020
Banking
010_001
Auto
010_002
Home
020_010
New Mortgage
020_011
Refinanced Mortgage
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