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container or to the agent container. If this option is not present in the INI file,
it will write wrapup data to the voice container.
# WriteWrapupToVoiceContainer
# Toggles whether to write Agent ts, loginid, app, state, and talktime data.
# This data will most likely be added by the TS in the future so this
# option will not be needed (i.e. WriteCompleteAgentData = "n")
# If this doesn't exist then the default behavior is to NOT write out the
# agent data.
# WriteCompleteAgentData
Depending on the WrapupCodeDialog option used above, you must provide the names of
the Reason, Category, and/or Outcome code tables that contain the relevant data. These
tables can be displayed, edited, deleted, saved, and restored using Avaya Interaction
Center Manager. For more information, see
[ResourceMaps]
# -----WrapUp code tables
#ReasonCodes
#OutcomeCodes
#CategoryCodes
#DefinityLogoutTable
#DefinityAuxTable
#ReasonCodesIndirect
#OutcomeCodesIndirect
#CategoryCodesIndirect
Depending on the DEFINITY code options chosen above, you must provide the names of
the Logout and/or Aux code tables. These tables can be displayed, edited, deleted, saved,
and restored using IC Manager. For more information, see
codes
on page 131.
[options]
# PBXs that do not allow a preset to Busy (or WrapUp) upon disconnect will cause a
# race condition when the caller hangs up, where another call may arrive before
# VTel can set the PBX to Busy. In some cases this can be avoided by telling VTel
# to refuse any incoming calls when it is in (or going into) a Busy (or WrapUp)
# state. This is only useful if the PBX will then redirect the incoming call, so
# that it isn't lost.
IgnoreCallsWhenBusy
Note:
When IgnoreCallsWhenBusy is set to Y by an agent, and that agent is in the
Note:
busy state, other agents that make direct calls to that agent are not notified
of the incoming direct call by VTel.
# Allow making a new call while currently in an active call. This
# will automatically place the active call on hold first. This may
# not be available with some PBXs and configurations. If false,
# the Directory MakeCall button will be disabled if you have a
y
y
VTel WrapUp codes
<Reason_Table>
<Outcome_Table>
<Category_Table>
<Logout Table>
<AUX Table>
<Reason_Indirect_Table>
<Outcome_Indirect_Table>
<Category_Indirect_Table>
n
Annotated vtel.ini file
on page 125.
VTel DEFINITY reason
Issue 2.1 August 2003
111
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