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Interaction Center 6.1
User Manuals: Avaya Interaction Center 6.1 Software
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Avaya Interaction Center 6.1 Software manual available for free PDF download: Programmer's Manual
Avaya Interaction Center 6.1 Programmer's Manual (138 pages)
VTel Programmer Guide
Brand:
Avaya
| Category:
Software
| Size: 1 MB
Table of Contents
Table of Contents
3
Definition
3
Socket Usage
3
Starting Vtel
3
Get
4
Set
4
Strings
4
Syntax Examples
4
Swapheld
5
Terminate
5
Transfer
5
Transfercancel
5
Transfercomplete
5
Transferinit
5
Serverfailed
6
Serverrestart
6
Terminateconnection
6
Before You Begin
9
Contacting Technical Support
10
Chapter 1: Definition of Terms and Concepts
13
What Is Vtel
13
This
13
Phones, Calls, and Switches
14
Simple Phone
14
Agent Ids and Telephony Login Ids
15
The Agent ID
15
The Telephony Login ID
15
Call Routing and Queues
16
Phone States
17
Phone States after Hang up
18
Preset Style
18
Immediate Style
18
Auto-In and Manual-In Modes
19
Chapter 2: Communicating with Other Applications
21
Using DDE
22
DDE Requests and Event Messages
22
DDE in C
22
DDE in Visual Basic
23
Starting Vtel from Other Applications
24
The Asynchronous Nature of the System
25
Race Conditions
26
Requests and Errors
27
Using the Ping() Method to Test the Connection
28
Multiple Concurrent Telephone Calls
29
Socket Usage
30
Chapter 3: Initiating Access to Vtel
31
Connecting to
31
Installing and Running Vtel
32
Dynamic IP Addressing
32
Configuring Vtel
33
Using Assign to Connect to Vtel
34
Logging in - Access to Telephony Resources
35
Logging out
36
Exiting Vtel
36
Chapter 4: Message Syntax
37
DDE Message Syntax
37
Command Name
37
Arguments
38
Strings
38
Null Values
39
Syntax Examples
39
Responses
39
Problem Levels
39
Communications Path
39
Faulty Request
40
Server Not Found
40
Method Not Found
40
Method-Specific Problem
40
Exceptions
40
Return Code
41
Request Ids
41
Event Messages
41
Event ID
42
Event Type
42
Event Name
42
Seqcouple
42
Syntax Example
42
Chapter 5: Methods
43
Telephone Switch Dependency
43
Pass-Through Requests
44
Queuing
44
Dde
45
Initiating Calls
45
Terminating Calls
45
Querying and Setting EDU Values
46
Getting One Value from the EDU
46
Getting Multiple Values from the EDU
46
Setting EDU Values
46
Terminating an EDU
46
Vtel Command Summary
47
Interface Description Language (IDL) Specification
50
Set_Timeout
51
Vtel Methods (Requests from Other Applications)
52
Answer
52
Assign
53
Busy
53
Busyoverride
54
Busyphoneset
54
Changepassword
55
Conferencecancel
55
Conferencecomplete
56
Conferenceinit
56
Deassign
57
Drop
57
Exit
58
Getactive
58
Getinfo
58
Getphoneinfo
59
Guicallhistory
59
Guilogin
60
Telephony Login ID
60
Vtel GUI
60
Hangup
61
Hold
62
Holdreconnect
62
Logentry
63
Login
63
Loginacd
64
Logintelephony
65
Loginvesp
66
Logout
66
Logouttelephony
67
Logoutvesp
68
Makecall
68
Ping
69
Ready
69
Readyoverride
70
Readyphoneset
71
Release
71
Resetphones
71
Restartserver
72
Swapheld
72
Terminate
73
Transfer
73
Transfercancel
74
Transfercomplete
74
Transferinit
75
Vducreate
75
Vdufindvdu
76
Vdugetactive
77
Vdugetdata
77
Vdugetonevalue
78
Vdugetvalues
78
Vdusetcurrent
79
Vdusetvalues
80
Wrapup
81
Wrapupoverride
81
Get_Timeout
82
Set_Timeout
82
Chapter 6: Event Notification
83
Conferencecomplete Conferenceinit
84
Logout Logouttelephony
84
Summary of Events
84
Event Messages to Other Applications
86
Announcement
86
Busy
86
Busyoutbound
86
Busypreset
87
Conference
87
Conferencecancel
88
Conferencecomplete
88
Conferenceinit
89
Connect
89
Disconnect
89
Drop
90
Exit
90
Incall
91
Incomingcall
91
Login
91
Logintelephony
92
Logout
93
Logouttelephony
93
Logoutvesp
93
Makecall
94
Onhold
94
Ready
94
Readypreset
95
Description
95
Output Parameters
95
Examples
95
Resetphones
95
Ringoutbound
95
Serverfailed
96
Serverrestart
96
Terminateconnection
96
Transfer
97
Transfercancel
97
Transfercomplete
97
Transferinit
98
Vduchange
98
Vducurrent
98
Vduterminated
99
Wrapup
99
Wrapuppreset
100
Chapter 7: Server Failure Processing
101
The Configuration File
101
Serverfailreconnectlimit
101
Serverfailretrywaittime
102
Serverfailprompt
102
Events
102
Method
102
Resynchronizing with the Phone
103
Appendix A: the Vtel.ini Configuration File
105
Annotated Vtel.ini File
106
Vtel.ini
106
Station ID
108
Reason
109
Wrapup Codes
110
Appendix B: Vtel Errors
121
Reading a Vtel Error Message
121
Alphabetical List of Vtel Errors
122
Appendix C: Vtel Code Tables
125
Vtel Wrapup Codes
125
Wrapup Code Storage in VDU
129
Current Scheme for Wrapup Code Storage in VDU
129
Legacy Scheme for Wrapup Code Storage in VDU
130
Vtel DEFINITY Reason Codes
131
Index
133
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