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Avaya INDeX Agent Assist Supervisor Manual

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INDeX Agent Assist

Supervisor Manual

38HBK00001SCR - Issue 1 (11/00)

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Summary of Contents for Avaya INDeX Agent Assist

  • Page 1: Supervisor Manual

    INDeX Agent Assist Supervisor Manual 38HBK00001SCR - Issue 1 (11/00)

  • Page 2: Table Of Contents

    Contents Contents INDeX Agent Assist Supervisor ....3 Introduction ..........3 Using the Supervisor ........4 Installing the Supervisor......4 Starting the Supervisor ......4 Selecting & Changing the Server....5 The Supervisor Displays ......6 Compact Display Mode......6 Full Display Mode ........

  • Page 3: Index Agent Assist Supervisor

    INDeX Agent Assist Supervisor Introduction The INDeX Agent Assist server runs interactive voice services for external callers. Each service asks callers a series of questions and records their answers as a message. It then distributes those messages to agents to be processed, ie.

  • Page 4: Using The Supervisor

    3. If you start any additional copies of Supervisor, you will see a service selection menu. 4. Select the service required and then click on Select. Supervisor Manual Page 4 INDeX Agent Assist 38HBK00001SCR - Issue 1 (11/00)

  • Page 5: Selecting & Changing The Server

    Connect. 4. If the required server does not appear in the list or no servers appear in the list, click on Advanced>>. Select Search Specific Machine, Domain or Workgroup, enter Avaya and then click on Search. Supervisor Manual Page 5...

  • Page 6: The Supervisor Displays

    – Green : Number of unprocessed messages is below first threshold. – Amber : Number of unprocessed messages is between first and second threshold. – Red : Number of unprocessed messages above second threshold. Supervisor Manual Page 6 INDeX Agent Assist 38HBK00001SCR - Issue 1 (11/00)

  • Page 7: Full Display Mode

    This drop down menu allows you to select which language the Supervisor display uses. Note that after changing the selected language you must restart the Supervisor for the change to take effect. Supervisor Manual Page 7 INDeX Agent Assist 38HBK00001SCR - Issue 1 (11/00)

  • Page 8: Viewing Messages

    5. This menu shows the history of the message. You can click on any of the events shown and then on Select to show more details on a particular event. 6. At any stage, click on Close to close the current menu. Supervisor Manual Page 8 INDeX Agent Assist 38HBK00001SCR - Issue 1 (11/00)

  • Page 9: Configuring The Supervisor

    Agent Assist system on your network. If that is the case then you can select another server, see "Selecting & Changing the Server" on page 5. Supervisor Manual Page 9 INDeX Agent Assist 38HBK00001SCR - Issue 1 (11/00)

  • Page 10: Setting The Service Options

    Sets how often the warning should be repeated whilst a message is overdue. – Always on top : When selected this causes the Supervisor to remain on top of other program windows. Supervisor Manual Page 10 INDeX Agent Assist 38HBK00001SCR - Issue 1 (11/00)

  • Page 11: Index

    Overdue Warning 10 PC requirements 4 Processed 10 Questions 3 Reminder 10 Running the Supervisor Search 5, 9 Select Service 4, 9 Server 3, 5 Server selection 5 Service 7 Supervisor Manual Page 11 INDeX Agent Assist 38HBK00001SCR - Issue 1 (11/00)
  • Page 12 The publication of information in this document does not imply freedom from patent or other protective rights of Avaya, or others. Intellectual property related to this product (including trademarks) and registered to Lucent Technologies has been transferred or licensed to Avaya.

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