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Avaya Integrated Management Software Update

Avaya Integrated Management Software Update

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Avaya Integrated Management
Release 5.0
Software Update Manager
14-300168
Issue 6
January 2008

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Summary of Contents for Avaya Integrated Management

  • Page 1 Avaya Integrated Management Release 5.0 Software Update Manager 14-300168 Issue 6 January 2008...
  • Page 2 Avaya support Avaya provides a telephone number for you to use to report problems or to ask questions about your product. The support telephone number is 1-800-242-2121 in the United States. For additional support telephone numbers, see the Avaya website: http://www.avaya.com/support...

  • Page 3: Table Of Contents

    Avaya Software Update Manager Overview ..... Using Avaya Software Update Manager ..... . .
  • Page 4 Chapter 6: The ASCA Reporting Tool ....Avaya Software Compatibility Audit Report Overview ....
  • Page 5 Contents Chapter 7: Downloading Software to Targets ....Download Files Overview ....... Configuring Software Libraries .
  • Page 6 ........109 6 Avaya Integrated Management Release 5.0 Software Update Manager...

  • Page 7: Preface

    ● chapters of this manual. The Purpose of This Manual The Avaya Software Update Manager User’s Manual contains information needed to use Avaya Software Update Manager efficiently and effectively. Who Should Use This Manual This manual is intended for network managers familiar with network management and its fundamental concepts.
  • Page 8 - Explains how to use the Avaya ● Software Update Manager Analyzer, which compares software versions currently in use against the newest releases available on the Avaya website and lets you download new releases to your hard disk. Chapter 9: Managing IP Phone Software - Explains how to manage firmware and ●...

  • Page 9: Chapter 1: Introduction

    Chapter 1: Introduction This chapter provides an introduction to the Avaya Software Update Manager. It includes the following sections: Avaya Software Update Manager Overview - An overview of Avaya Software Update ● Manager. Using Avaya Software Update Manager - An outline of the tasks required to effectively use ●...

  • Page 10: Using Avaya Software Update Manager

    Introduction Using Avaya Software Update Manager Avaya Software Update Manager is used to retrieve software from the web and download it to appropriate devices in your network. Using Avaya Software Update Manager, you can perform the following tasks: Starting Avaya Software Update Manager. For instructions on starting Avaya Software ●...

  • Page 11: The User Interface

    The User Interface The User Interface The user interface consists of the following elements: Menu Bar - Menus for accessing Avaya Software Update Manager’s functions. For a list of ● menu items, refer to Appendix B: Menus. Toolbar - Toolbar buttons for accessing Avaya Software Update Manager’s main functions.

  • Page 12: Toolbar

    Introduction Toolbar The Toolbar provides shortcuts to the main Avaya Software Update Manager functions. The table below describes the buttons on the Toolbar and gives the equivalent menu options for the relevant view: Table 1: Toolbar Buttons Button Description Menu Item Displays the Download Targets Detection dialog box.

  • Page 13: View Tabs

    The User Interface Table 1: Toolbar Buttons (continued) Button Description Menu Item From Gateways, Data Switches, and Circuit Packs Tools > Software view: Displays the Software Libraries dialog box - Libraries Software Libraries tab. From IP Phones view: Displays the IP Phones Software Libraries dialog box.

  • Page 14: Using Tooltips

    Tooltips are disabled by default. To toggle the tooltips feature, select View > ToolTip. Using Avaya Software Update Manager Help This section explains how to use the on-line help in the Avaya Software Update Manager. The on-line help can be opened to the contents page or directly to a topic of interest.

  • Page 15: Opening The Help To The Contents Page

    Select Help > Help ON. The cursor changes to the shape of an arrow with a question mark. 2. Click a point of interest in the Avaya Software Update Manager. The help opens to a topic explaining the feature that was clicked.
  • Page 16 The ability to download IP Office firmware R4.1. ● The ability to edit file size, file name, version number and hardware compatibility fields for ● an existing entry the Software Library. 16 Avaya Integrated Management Release 5.0 Software Update Manager...

  • Page 17: Chapter 2: Getting Started

    Tools > Avaya Software Update Manager. The Avaya Software Update Manager Targets Table opens. To begin working in Avaya Software Update Manager, and to be able to download software, you need to do the following from the Options dialog box:...

  • Page 18: Defining Website Download Parameters

    21. Defining Website Download Parameters To enable downloading of files from the Avaya Website, it is necessary to define the Avaya source website and download intervals in the Options dialog box. To define the Avaya Support website as the source website: 1.

  • Page 19: Defining Download Intervals

    Defining Server Proxy Settings If you use a proxy server to connect to the internet, you must define your server proxy settings in the Options dialog box before you can begin downloading software from the Avaya Website. To define your server proxy settings: 1.

  • Page 20: Sfap Login Parameters

    Getting Started SFAP Login Parameters The Avaya website displays all software, firmware, and security downloads for Avaya supported devices. To retrieve the files you are entitled to, SFAP authorization information for your account must be defined in Avaya Software Update Manager.

  • Page 21: Chapter 3: The Targets Table

    Chapter 3: The Targets Table This chapter explains how to use the Targets Table. The Targets Table lists detected download targets and displays information about them. It includes the following sections: Targets Table Views - Describes the different views of the Targets Table. ●...

  • Page 22: Gateways, Data Switches, And Circuit Packs View

    Use the Gateways, Data Switches, and Circuit Packs view to check the software versions currently used by the listed targets against the newest releases on Avaya’s website and on your hard disk. For information on checking software status and downloading new software from Avaya’s website, refer to...

  • Page 23: Status Icons

    The software version displayed in the target is the newest version available. A newer software version is available on your server. A newer software version is available on Avaya’s website, but not available on your local server. The selected row contains read-only information. No action or operation can be performed on this row.

  • Page 24: The Gateways, Data Switches, And Circuit Packs Targets Table

    Chapter 8: Analyzing and Retrieving from the Web. Entitled Version The latest version of software available on the Avaya website that you have the authority to install. Download During a download, this column displays the percentage of the file Progress which has been downloaded to the target.

  • Page 25: The Ip Phones Targets Table

    The IP address of the target. Location The physical location of the selected gateway. Status The communication status between the Avaya Software Update Manager and the target during the upgrade process. Last Refresh Time The last time the row in the Targets Table was refreshed.

  • Page 26: The Cm Software Management Targets Table

    The configuration of the server (Main, ESS, or LSP). Software Version The software version, including details of the release and load number. Available Service The latest service pack update currently available on the Avaya Pack website. 1 of 2 26 Avaya Integrated Management Release 5.0 Software Update Manager...

  • Page 27: Sorting The Targets Table

    The last time the row in the Targets Table was refreshed. Available SES The latest SES service pack available on the Avaya website. Service Pack Entitled SES Service The latest SES service pack that you can download from the Avaya Pack website. 2 of 2 Note: You can select which columns to display by using the Column Chooser.

  • Page 28: Customizing The Targets Table

    Figure 4: Column Chooser Dialog Box (CM Software Management View) 3. Select the columns you want to display. 4. Click OK. The dialog box closes and the selected columns are displayed. 28 Avaya Integrated Management Release 5.0 Software Update Manager...

  • Page 29: Filtering The Targets Table

    Filtering the Targets Table Filtering the Targets Table You can filter the Targets Table in order to reduce the number of targets currently displayed in the selected view. This makes it easier to work by eliminating targets from the display. You can later add these targets back to the list by running the filter again, without having to re-detect the targets.

  • Page 30: Filter Criteria - Gateways, Data Switches And Circuit Packs View

    Gateways, Data Switches, and Circuit Packs view.) Select PIM Group In the Select PIM Group field, select the PIM group to filter. This enables filtering devices by device groups defined in the Avaya Provisioning and Installation Manager. 1 of 2...

  • Page 31: Filtering The Targets Table - Ip Phones View

    Filtering the Targets Table Table 6: Filter Criteria Fields - Gateways, Data Switches and Circuit Packs View (continued) Field Description Select DOCM In the Select Group field, you can show the AM 110 devices that belong to a Group specific DOCM group. Select the DOCM group used for the devices you want to display from the drop-down box (AM110 devices only).
  • Page 32 To deactivate filtering: 1. Click Clear. All filtering criteria are cleared. 2. Click OK. Filtering is deactivated and the dialog box closes. Note: When filtering is active, appears in the Status Line. Note: 32 Avaya Integrated Management Release 5.0 Software Update Manager...

  • Page 33: Filter Criteria - Ip Phones View

    Select Group In the Select Group field, select the PIM group to filter. This enables filtering devices by device groups defined in the Avaya Provisioning and Installation Manager. Device Type In the Device Type section, select the product categories and sub-categories you want to display.
  • Page 34 To deactivate filtering: 1. Click Clear. All filtering criteria are cleared. 2. Click OK. Filtering is deactivated and the dialog box closes. Note: When filtering is active, appears in the Status Line. Note: 34 Avaya Integrated Management Release 5.0 Software Update Manager...

  • Page 35: Filter Criteria - Cm Software Management View

    Filtering the Targets Table Filter Criteria - CM Software Management View The following table displays the list of fields you can use to filter the information displayed in the Targets Table. You can filter by any combination of these fields: Table 8: Filter Criteria Fields Field Description...

  • Page 36: Filtering By Device Type

    1. Select File > Save As. A file browser dialog box opens. 2. Enter the path and filename. 3. Click Save. The information in the Targets Table is saved in the specified file. 36 Avaya Integrated Management Release 5.0 Software Update Manager...

  • Page 37: Chapter 4: Detecting Targets

    Chapter 4: Detecting Targets This chapter describes how to add targets to the Targets Table. You can use Avaya Software Update Manager to download software only to targets listed in the Targets Table. For more information about the Targets Table, refer to Chapter 3: The Targets Table.

  • Page 38: Detecting All Targets

    When you detect targets using Software Update Manager, the targets list is automatically retrieved from the server. To detect all targets: 1. In the Download Targets Detection dialog box, select Detect all the devices in the network map. 38 Avaya Integrated Management Release 5.0 Software Update Manager...

  • Page 39: Detecting New Targets

    Detecting New Targets Avaya Software Update Manager enables you to detect targets associated with new devices. This ensures that if devices were added to the Network Management Console either while you were working or since the last detection was performed, the targets associated with the new devices are added to the Targets Table.

  • Page 40: Detecting Targets Using Filters

    Using Wildcards and Ranges in an IP Address on page 41. 3. To filter by product type, select the types of products you want to detect in the Product Filter section. 40 Avaya Integrated Management Release 5.0 Software Update Manager...

  • Page 41: Using Wildcards And Ranges In An Ip Address

    Detecting Targets Using Filters 4. Click OK. The targets that meet the filter criteria are added to the Targets Table, and the Download Targets Detection dialog box closes. Click Apply. The targets that meet the filter criteria are added to the Targets Table, and the Download Targets Detection dialog box remains open.
  • Page 42 Detecting Targets 42 Avaya Integrated Management Release 5.0 Software Update Manager...

  • Page 43: Chapter 5: The Log File

    Chapter 5: The Log File This chapter describes the Avaya Software Update Manager log. Avaya Software Update Manager keeps a log of all activity. New log information is appended to the end of the existing log. This chapter includes the following sections:...

  • Page 44: Saving The Log

    Clearing the Log To clear the contents of the log, click to the left of the log area. Closing the Log Select View > Log to toggle the log window open or closed. 44 Avaya Integrated Management Release 5.0 Software Update Manager...

  • Page 45: Chapter 6: The Asca Reporting Tool

    HTML report. Avaya Software Compatibility Audit Report Overview The Avaya Software Compatibility Audit (ASCA) Report enables users without access to Avaya Software Update Manager to generate inventory reports. A script is run on the Communication Manager to generate an inventory file.

  • Page 46: Downloading And Installing The Inventory Collection Script (R2.X And R3.X)

    For earlier models, you must upload and install a service pack (or patch) containing the script to your Communication Manager. The service pack can be copied to your computer from the Avaya Support website and uploaded to the Communication Manager server from your machine. This section describes how to upload and install the service pack.

  • Page 47: Copying The Service Pack To The Communication Manager

    Downloading and Installing the Inventory Collection Script (R2.x and R3.x) Copying the Service Pack to the Communication Manager Once the relevant service pack has been downloaded to your computer, you need to copy it to the Communication Manager. To copy a service pack from your computer to the Communication Manager: 1.
  • Page 48 5. Select the service pack and click Download. You are now ready to install the service pack to the Communication Manager. Refer to Installing the Service Pack onto the Communication Manager on page 49. 48 Avaya Integrated Management Release 5.0 Software Update Manager...

  • Page 49: Installing The Service Pack Onto The Communication Manager

    Downloading and Installing the Inventory Collection Script (R2.x and R3.x) Installing the Service Pack onto the Communication Manager Once the service pack has been copied to the Communication Manager, you need to install it on the Communication Manager. This is done using the command line interface (CLI) on the Communication Manager.
  • Page 50 5. In the Category area, click Connection > SSH. The Options controlling SSH connections category is displayed (see Figure 14). Figure 14: PuTTY Configuration - Options Controlling SSH Connections Dialog Box 50 Avaya Integrated Management Release 5.0 Software Update Manager...

  • Page 51: Installing The Service Pack

    Save the host key to ensure you are not prompted for the host key in the future. Note: Many Avaya products support access with SSH. However, Avaya does not Note: provide support for third party clients used for SSH access. Problems with SSH client, including PuTTY, are the responsibility of the user or the SSH client vendor.

  • Page 52: Running The Inventory Script On The Communication Manager

    Note: It is possible to run a more specific inventory when you run the script on the Note: Communication Manager. Type man asca_poll_script for a complete guide to running the script. 52 Avaya Integrated Management Release 5.0 Software Update Manager...

  • Page 53: Downloading The Inventory File To Your Computer

    Installed versions that are not the latest version are highlighted in red. To generate an ASCA Report: 1. From Avaya Software Update Manager, select Tools > Generate ASCA Report. The ASCA Report dialog box opens. Figure 15: ASCA Report Dialog Box 2.

  • Page 54: Filtering The Asca Report

    The ASCA Reporting Tool 5. Click OK in the confirmation dialog box. The ASCA HTML report opens. Figure 16: Avaya Software Compatibility Audit (ASCA) Report Dialog Box 6. Click Close to close the ASCA Report dialog box. Filtering the ASCA Report You can filter the information contained in the ASCA report by hardware type, using the Group filter or by software version using the Version filter.

  • Page 55: Chapter 7: Downloading Software To Targets

    ● Download Files Overview Download files contain embedded software for Avaya modules. When a file is downloaded to a module, it affects the capabilities of the module. There are three types of download files: Image - An executable file for running the device.

  • Page 56: Configuring Software Libraries

    Do not modify or delete the directory in which download files are stored. Note: The server station is the station running Avaya Network Manager in Standalone Mode. If you are running Avaya Software Update Manager remotely, all files retrieved from the Web and added manually are saved on the server, and only files on the server can be downloaded to modules.

  • Page 57: Defining A Remote Software Library

    Configuring Software Libraries Figure 17: Software Libraries Dialog Box - Software Libraries Tab Defining a Remote Software Library To define a remote software library: 1. From the Software Libraries dialog box, select the Software Libraries tab. 2. Click Add to insert a new line in the Software Libraries Properties Table. A new line appears and the software parameters become available to edit.

  • Page 58: Software Libraries Parameters

    Password confirmation for the SCP server. This field is enabled for SCP Password only. SCP Server Path The path of the file to download on the SCP server. This field is enabled for NMS only. 58 Avaya Integrated Management Release 5.0 Software Update Manager...

  • Page 59: Viewing Files Available To Download

    Configuring Software Libraries Viewing Files Available to Download In the Files tab of the Software Libraries dialog box, you can view the files available for download. To view the files available for download from the selected software library: 1. From the Software Libraries dialog box, click the Files tab. 2.

  • Page 60: Adding, Editing, Or Deleting A File

    10. In the File Length field, specify the length of the file. (Avaya Software Update Manager populates this field when you choose the file from the local file system.) 11.

  • Page 61: Configuring Download Parameters

    1. From the Files tab of the Software Library dialog box, select the file you want to delete from the Devices Table. 2. Click Delete. The file is deleted from the library. Avaya Software Update Manager cannot delete files in remote libraries.

  • Page 62: Download Parameters

    The type of device associated with the selected target(s). Software Type The type of software downloaded to the selected target(s). Port Network The port network associated with the TN Board. Only applies to TN Boards. 1 of 2 62 Avaya Integrated Management Release 5.0 Software Update Manager...
  • Page 63 Configuring Download Parameters Table 11: Download Parameters (continued) Parameter Description Hardware Version The device hardware version or vintage. Software Library The location from where to download the new file. File on USB Flash The name of the USB flash drive file associated with the Drive selected target.

  • Page 64: Configuring The Media Server Software Repository

    Note: Management tab. To access the Media Server Details dialog box: 1. From the Avaya Software Update Manager User Interface, select the CM Software Management tab. 2. Click Select Actions > Target Details. The Media Server Details dialog box opens.

  • Page 65: Media Server Release Management

    Configuring the Media Server Software Repository Media Server Release Management The Release Management tab enables you to copy a release from an HTTP server to the hard drive. It lists the currently installed versions of Media Server software for both the active and standby partitions.

  • Page 66: Media Server Operations

    (packed, unpacked, or activated). You can install or remove a service update from the Media Server. The table of installed updates provides the following information - Update ID (containing the release version and service update number), Status, and Type. 66 Avaya Integrated Management Release 5.0 Software Update Manager...
  • Page 67 Configuring the Media Server Software Repository Figure 22: Media Server Details Dialog Box - Manage Updates Tab To unpack, activate, or remove a service update: 1. Select the service update that you want to use from the List of installed updates table. 2.

  • Page 68: Media Server License And Authorization Files

    The Open dialog box opens. 2. Select the license file you wish to install and click Open. The path of the selected file is displayed in the License File field. 68 Avaya Integrated Management Release 5.0 Software Update Manager...

  • Page 69: Downloading

    2. In the Targets Table, select the target or targets to which you want to download. Note: When you open Avaya Software Update Manager for the first time, the Targets Note: Table appears with no entries. To populate the Targets Table with data, see Targets Table on page 21.

  • Page 70: The Download Process - Cm Software Management View

    1. Select the CM Software Management tab. 2. Click Select Actions > Target Details. The CM Software Management dialog box opens. Figure 24: CM Software Management Dialog Box - CM Software Upgrade/Update Tab 70 Avaya Integrated Management Release 5.0 Software Update Manager...

  • Page 71: Upgrades And Updates To The Communication Manager

    Downloading Upgrades and Updates to the Communication Manager The CM Software Upgrade/Update tab enables you to copy a release from an HTTP server to the hard drive of one or more CM Servers. You can choose the source location of the release you want to download, copy and/or install a release, and install associated updates, license files, and authentication files.

  • Page 72: Installing A Cm Service Update

    5. Click Download. The Job Summary window opens in the CM Software Management dialog box, displaying a summary of the download currently being performed (see Figure 25). 6. Click Close to close the dialog box. 72 Avaya Integrated Management Release 5.0 Software Update Manager...

  • Page 73: Installing A Platform/Security Update

    Downloading Installing a Platform/Security Update To install a platform/security update: 1. Click the CM Software Upgrade/Update tab in the CM Software Management dialog box. 2. Select one or more of the targets in the Targets Table that you want to upgrade. 3.

  • Page 74: Viewing Assigned License And Authentication Files

    2. Click Add. The Open dialog box opens. 3. Select the file you want to add. 4. Click Open. The selected file now appears in the License & Auth Files Table. 74 Avaya Integrated Management Release 5.0 Software Update Manager...

  • Page 75: Deleting Files From The License & Authentication Files Table

    Download Progress and File Size columns of the Targets Table. Avaya Software Update Manager also displays the download status in the Status column of the Targets Table. The statuses that are displayed vary from device to device. The table below lists the different statuses, with a description of each status and the device types to which the status is applicable.
  • Page 76 The Image is being downloaded to Bank All. to APP2 B of the device. Synchronizing After a successful download, the files are All. Standby Supervisor being copied to the backup agent, if it exists. 2 of 2 76 Avaya Integrated Management Release 5.0 Software Update Manager...

  • Page 77: Scheduling Downloads

    Scheduling Downloads Scheduling Downloads This section explains how to schedule a download for a later time or date. Opening the Schedule Download Dialog Box To open the Schedule Download dialog box from the Gateways, Data Switches, and Circuit Packs view: 1.

  • Page 78: Viewing Schedule Download Information

    Job Date The date the download is to be executed for the selected target. Job Owner The owner of the scheduled job. 1 of 2 78 Avaya Integrated Management Release 5.0 Software Update Manager...

  • Page 79: Scheduling Software Downloads

    Scheduling Downloads Table 13: Schedule Download Parameters (continued) Parameter Description Reset After Download Resets the device following a successful download if this checkbox is selected. Software Library The Software Library from which the software is downloaded. Software Version The Software Version of the selected target. 2 of 2 Scheduling Software Downloads To schedule downloads:...

  • Page 80: Cancelling A Scheduled Download

    3. Select the targets for which you want to cancel the scheduled download. 4. Click Remove. The scheduled downloads are cancelled. Note: This option is only available if all the devices you selected are configured for Note: scheduled download. 80 Avaya Integrated Management Release 5.0 Software Update Manager...

  • Page 81: Resetting Modules

    Resetting Modules Resetting Modules Some device modules need to be reset before a change to their software takes effect. Avaya Software Update Manager provides the ability to reset selected modules on your network. CAUTION: Resetting an individual module in a device may cause the entire device to reset.

  • Page 82: Setting Product Defaults

    4. Click Browse... to look for a different default file. The Software Version Selection dialog box opens. The Software Version Selection dialog box lists the files on the server. 82 Avaya Integrated Management Release 5.0 Software Update Manager...
  • Page 83 Setting Product Defaults Figure 30: Software Version Selection Dialog Box 5. Select a file version. A version number that appears in green is present in all of the displayed libraries. A version number that appears in red is present in only some of the displayed libraries.
  • Page 84 Downloading Software to Targets 84 Avaya Integrated Management Release 5.0 Software Update Manager...

  • Page 85: Chapter 8: Analyzing And Retrieving From The Web

    This chapter explains how to check software currently loaded in devices against the latest release of the software on the Avaya website. It also describes how to manually add files to the Avaya Software Update Manager server. If a device is not using the newest software, you can use Avaya Software Update Manager to retrieve and download the relevant software for the device.

  • Page 86: Performing Web Analysis

    2. Click Select Tools > Image Analyzer. Avaya Software Update Manager analyzes the software versions available on Avaya’s website and updates the State column in the Targets Table. For information on the status icons used in the Targets Table, refer to Status Icons page 23.
  • Page 87 Retrieving New Versions from the Web Figure 32: Retrieve From the Web Dialog Box Note: If you have already performed a web analysis, device types for which newer Note: software is available on the website (but not on your hard disk) are automatically selected.
  • Page 88 The Retrieve From the Web status is displayed in the status window (see Figure 34). It shows the name of the file currently being retrieved and the progress of the current retrieval. 88 Avaya Integrated Management Release 5.0 Software Update Manager...
  • Page 89 Retrieving New Versions from the Web Figure 34: Retrieve from the Web - Status Window In the event of a download failure, Avaya Software Update Manager will generate an error message to inform you that the selected files were not downloaded (see Figure 35).

  • Page 90: Manually Adding Files

    5. Enter the file’s version number in the Version field (for Remote Mode only). Note: If you are not running Software Update Manager in Remote Mode, the Version Note: field is populated automatically when the image from the NMS server is selected. 90 Avaya Integrated Management Release 5.0 Software Update Manager...
  • Page 91 Manually Adding Files 6. Enter the file’s size in the File Length (optional) field. 7. Click OK. The file is copied to the server, and the Software Libraries dialog box closes. Click Apply. The file is copied to the server, and the Software Libraries dialog box remains open.
  • Page 92 Analyzing and Retrieving from the Web 92 Avaya Integrated Management Release 5.0 Software Update Manager...

  • Page 93: Chapter 9: Managing Ip Phone Software

    Firmware files are stored in device RAM and phone scripts (composed of a settings script with phone configuration and an upgrade script with instructions for software upgrade) are stored in device NVRAM. Avaya Software Update Manager can manage IP Phone scripts on the following devices only: G250 devices ●...

  • Page 94: The Ip Phones Interface

    Managing IP Phone Software The IP Phones Interface To view the IP Phones Interface, click the IP Phones tab in the View Tabs section of Avaya Software Update Manager User Interface. Figure 37: IP Phones Software Libraries Interface M enu Bar...

  • Page 95: Downloading Software

    The IP Phones view enables you to download firmware and configuration scripts for IP phones to any supported Avaya gateway device from the Software Update Manager server. The Targets Table displays a list of available gateway devices. The Files inventory for selected device dialog box provides information about the software and script files residing on each device, when accessed from the IP Phones view.

  • Page 96: Downloading Software To Selected Devices

    To access the Manage IP Phones Software on the gateway dialog box, from the IP Phones tab: 1. Click Select Actions > Download Now. The Manage IP Phones Software on the gateway dialog box opens. 96 Avaya Integrated Management Release 5.0 Software Update Manager...
  • Page 97 Downloading Software Figure 39: Manage IP Phones Software on the Gateway Dialog Box To select files for upload: 1. From the Targets Table, select one or more devices to which you want to upload the files. 2. Click Select IP phone software release. 3.

  • Page 98: Viewing Log Files

    Update Manager client without storing the files on the client workstation. Software images can be obtained directly from Avaya. Refer to Retrieving New Versions from the Web on page 86 for instructions on retrieving files from Avaya.
  • Page 99 Importing Files to the Local Software Library To open the IP Phones Software Libraries dialog box: 1. Click Select Tools > Software Libraries. The IP Phones Software Libraries dialog box opens. Figure 40: IP Phones Software Libraries Dialog Box To Import new files into the IP Phones software library: 1.
  • Page 100 Managing IP Phone Software 100 Avaya Integrated Management Release 5.0 Software Update Manager...

  • Page 101: Appendix A: Remote Library Index File

    An index file is an XML file that you create and maintain with the information of the different software update files stored on the remote server. When an index file is present on a remote directory, the Avaya Software Update Manager reads the index file and displays its contents to the Avaya Software Update Manager user. This enables the user to view information on the software update files currently stored on the remote server.
  • Page 102 Management"> <DeviceClassification deviceFamily="W310" deviceType="Avaya W310" /> </File> <File name="W310_1.0.2.web" version="1.0.2" contentLength="6051" contentType="Web Management"> <DeviceClassification deviceFamily="W310" deviceType="Avaya W310" /> </File> <File name="c360_4.3.19" version="4.3.19" contentLength="16051" contentType="Image"> <DeviceClassification deviceFamily="W310" deviceType="Avaya W310" /> </File> </FileServer> 102 Avaya Integrated Management Release 5.0 Software Update Manager...

  • Page 103: Appendix B: Menus

    Appendix B: Menus This appendix provides the full structure of the menus in Avaya Software Update Manager. File Menu Table 15: File Menu Item Description Save As Saves the current table as a text file. Save Log File Saves the current log file as a text file.

  • Page 104: View Menu

    Initiates downloading of software to the targets selected in the Targets Table. Schedule Download Opens the Schedule Download dialog box for scheduling a software download to the targets selected in the Targets Table. Reset Resets the selected module(s). 104 Avaya Integrated Management Release 5.0 Software Update Manager...

  • Page 105: Tools Menu

    Analyzes the software versions available on Avaya’s website. Retrieve Image From Opens the Retrieve From the Web dialog box for retrieving the the Web latest software versions for selected targets from the Avaya website. Add Image File Opens the Software Libraries dialog box.
  • Page 106 Menus 106 Avaya Integrated Management Release 5.0 Software Update Manager...

  • Page 107: Appendix C: Troubleshooting

    Appendix C: Troubleshooting This chapter contains a list of common Avaya Software Update Manager error messages, an explanation of each message, and some possible solutions. Table 21: Download Error Messages Error Message Cause Possible Solutions Access Violation Access to file denied.
  • Page 108 The file is not The file is not located Check file, path, and product defaults. accessible in a subdirectory of according to TFTP the TFTP secure server server path. configuration 2 of 2 108 Avaya Integrated Management Release 5.0 Software Update Manager...

  • Page 109: Index

    ... . . Devices, update modules Avaya Software Compatibility Audit (ASCA) Dialog .....
  • Page 110 ASCA report ..import files to a software library ... install ASCA inventory script 110 Avaya Integrated Management Release 5.0 Software Update Manager...
  • Page 111 ....Sorting the Targets Table ..Starting Avaya Software Update Manager Status ....
  • Page 112 ..... Wildcards ....XML index file 112 Avaya Integrated Management Release 5.0 Software Update Manager...

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