Uniform Call Distribution (Ucd) - Panasonic KX-TD308 Installation Manual

Uniform Call Distribution (UCD)

Description
(1) When a number of calls have arrived
at an group, the 1st call arrives at
UCD
extension A first.
arrived at an UCD group 1
2nd call in queue
1st call in queue
UCD group
I
(When extension A is busy
or UCD log out has been
set in extension A, the call
arrives at extension B .)
Extension
(When extension B is busy
or UCD log out has been
set in extension B, the call
arrives at extension C.)
Extension
(When extension C is busy
or UCD log out has been
set in extension C, the call
arrives at extension A.)
Features
3-164
Allows incoming calls to be distributed uniformly to a specific
group of extensions called an UCD group. Calls to an ZJCD group
hunt for an idlestation in a circular way.
particularly helpful when a certain extension receives a high
volume of calls compared with other extensions.
If all extensions in an UCD group are busy or not available, the
incoming outside call will be handled by
An outline sketch of UCD is shown below.
(2) When the 1st call arrives at extension A,
i
i
B
(3) When the 2nd call arrives at extension C,
C
Features
This UCD feature is
the UCD Time Table.
the 2nd call arrives at extension B.
0
3rd call in queue
0
2nd call in queue
UCD group
i
(When extension B is
busy or UCD log out
has been set by
extension B, the call
arrives at extension C.)
Extension C
the 3rd call will arrive at extension A.