Alcatel-Lucent OmniTouch Administration Manual page 298

Alert/Alarm Impact
MCU-3001 Service offered
by the
General
component
Alert/Alcatel-
was
Lucent Server
temporarily
Alert
unavailable.
MCU-7001 Service offered
by the
General
component is
Alarm/Alcatel-
unavailable.
Lucent Server
Alarm
MGW-1001 Service offered
by the
General
component is
Alert/Alcatel-
now available.
Lucent Server
Alert
MGW-3001 Service offered
by the
General
component
Alert/Alcatel-
was
Lucent Server
temporarily
Alert
unavailable.
MGW-7001 Service offered
by the
General
component is
Alarm/Alcatel-
unavailable.
Lucent Server
Alarm
MID-1001 Service offered
by the
General
component is
Alert/Alcatel-
now available.
Lucent Server
Alert
Severity Description
Critical This alert is raised if the
Conference server service
experiences a reset. This
service is the actual
conference/mixing engine of
the server.
Critical This alarm is raised if the
Conference server service
experiences a reset and has
not yet properly started.
This service is the actual
conference/mixing engine of
the server.
Informational This alert is raised if the
MGW server service
experiences a reset and has
returned to service.
Major This alert is raised if the
MGW service server
experiences a reset. This
effects Microsoft Mobile
Gateway.
Critical This alarm is raised if the
(depends if MGW server service
component is in experiences a reset and has
use) not yet properly restarted.
This effects Microsoft
Mobile Gateway
Informational This alert is raised if the
Microsoft Office
Communicator Gateway
server service experiences a
reset and has returned to
service.
Instance Action
Conference server Call Customer Support
restart at as soon as possible if
' . $date . ' this reoccurs.
Conference server Call Customer Support
restart again at ' . immediately if this
$date . ' Will not send service is currently in
more mail until use and the service does
server restarts not restart within 10
successfully' minutes.
MGW restart was No immediate action
finally successful at ' . required. Call Customer
$date .' Support as soon as
possible, if service is in
use and this reoccurs.
MGW server restart Check that the service
at ' . $date .' is currently running
and monitor for any
further instances. No
immediate action
required. Call Customer
Support as soon as
possible if this reoccurs.
Pull MS Mobile
Gateway logs.
MGW server restart Call Customer Support
again at ' . $date .' immediately if this
Will not send more service is currently in
mail until server use and the service does
restarts successfully not restart within 10
minutes. Pull MS
Mobile Gateway logs.
MID server restart No immediate action
was finally successful required. Call Customer
at ' . $date .' Support as soon as
possible, if service is in
use and this reoccurs.