Proxy Traversal Solutions; Authentication; Logging - Alcatel-Lucent OmniTouch Administration Manual

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Proxy traversal solutions

Authentication

The Alcatel-Lucent OmniTouch Advanced Communication Server supports proxy
traversal using no authentication (None) and various forms of authentication.
Digest
•
Basic
•
NTLM
•
Note:
or the Application Sharing components will not work.
Some issues have arisen during the attempt to contact clients that are situated behind
Proxy servers that require Authentication. Because various Proxy standards have been
implemented, the issues differ. Alcatel-Lucent has developed helpful tools to deal with
these issues.

Logging

You can generate a log file on the client machine that reports connection processes and
proxy traversal details for diagnostic purposes. After the file is generated, it can be e-
mailed to Alcatel-Lucent Support for further analysis and diagnosis of the problem.
Logging is available through DEBUG and RELEASE builds of Application Sharing for
both Leader and Viewer. The resulting log file is stored in the same directory where
Application Sharing Components are downloaded and installed by Internet Explorer. The
log file is not stored in the root of the system drive which gets flagged by some Anti-Virus
software.
Note:
related to Internet Explorer's Download capability, Alcatel-Lucent recommends
uninstalling all previously installed Application Sharing components, enabling the
Application Sharing setting, rebooting, and performing a new installation of the
updated components.
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Pre-release ACS 6.01 requires traversing a transparent Authentication proxy
Because there have been reported issues with the automatic upgrade feature
8AL90208USAD ed01
November 20, 2008