Alcatel-Lucent OmniTouch Contact Center Manuals

Manuals and User Guides for Alcatel-Lucent OmniTouch Contact Center. We have 1 Alcatel-Lucent OmniTouch Contact Center manual available for free PDF download: Phone Manual

Alcatel-Lucent OmniTouch Contact Center Phone Manual

Alcatel-Lucent OmniTouch Contact Center Phone Manual (52 pages)

Standard Edition, Agent on Reflexes 4035 and e-Reflexes 4037 Sets

Brand: Alcatel-Lucent | Category: Telephone | Size: 2.36 MB

Table of Contents

Table of Contents
3
Chapter 1

7
- Overview
  7
- Using Function and Navigation Keys
  7
- Using Softkeys
  8
- Using Programmable Keys
  8
- LED Symbols
  9
Chapter 2

11
- Overview
  11
- Logon Without Identification (Fixed Agent)
  11
- Ordinary Agent
  11
- Self-Assignable Agent
  13
- Logon with Identification (Mobile Agent)
  15
- Activating Headset Function on Logon
  16
- Overview
  19
- Viewing the State of Your Set
  20
- Agent Identity
  20
- Business State
  20
- Private Info
  20
- Queue Supervision on LED
  20
- Temporary Unavailability
  21
- Manual Wrap-Up
  22
- Supervisor Call
  23
- Information on Queued Calls
  25
- Agent Welcome Guide
  27
- Activating/Deactivating ISM Skills
  27
- Activating/Deactivating Skill by Skill
  28
- Activating/Deactivating of All the Skills
  29
- Headset Function
  30
- Pilot General Forwarding
  30
- Activating General Forwarding
  30
- Cancelling General Forwarding
  32
- Manual Closing/Opening of a Group
  34
- Manual Closing of a Group
  34
- Manual Opening of a Group
  35
Chapter 4

37
- Overview
  37
- CC Call
  37
- Direct CC Call
  37
- Private Call
  37
- Call Forwarded to a Pilot
  38
- Transfer to a Pilot
  38

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