Alcatel-Lucent OmniTouch Administration Manual page 295

Alert/Alarm Impact
DMCU-1001 Service offered
by the
General
component is
Alert/Alcatel-
now available.
Lucent Server
Alert
DMCU-1001 Service offered
by the
General
component is
Alert/Alcatel-
now available.
Lucent Server
Alert
IRP-1001 Service offered
by the
General
component is
Alert/Alcatel-
now available.
Lucent Server
Alert
IRP-3001 Service offered
by the
General
component
Alert/Alcatel-
was
Lucent Server
temporarily
Alert
unavailable.
IRP-7001 Service offered
by the
General
component is
Alarm/Alcatel-
unavailable.
Lucent Server
Alarm
IVR-1001
Service offered
by the
General
component is
Alert/Alcatel-
now available.
Lucent Server
Alert
Severity Description
Minor This alert is raised if the
desktopmcu server service
experiences a reset and has
returned to service.
Minor This alert is raised if the
snmp server service
experiences a reset and has
returned to service.
Informational This alert is raised if the
IRP server service
experiences a reset and has
returned to service
Minor (depends This alert is raised if the
if component is IRP server service
in use) experiences a reset. This
effects Internet Rich
Presence.
Minor (depends This alarm is raised if the
if component is IRP server service
experiences a reset and has
in use)
not yet properly restarted.
Informational This alert is raised if the
IVR/Incoming call server
service experiences a reset
and has returned to service.
This service is the IVR and
voice prompt engine of the
server.
Instance Action
Desktopmcu restart No immediate action
was finally successful required. Call Customer
at ' . $date . ' Support as soon as
possible, if service is in
use and this reoccurs.
Snmp server restart No immediate action
was finally successful required. Call Customer
at ' . $date . ' Support as soon as
possible, if service is in
use and this reoccurs.
IRP server restart No immediate action
was finally successful required. Call Customer
at ' . $date .' Support as soon as
possible, if service is in
use and this reoccurs.
IRP server restart at Check that the service
' . $date .' is currently running
and monitor for any
further instances. No
immediate action
required. Call Customer
Support as soon as
possible if this reoccurs.
Pull IRP logs.
IRP server restart Call Customer Support
again at ' . $date .' immediately if this
Will not send more service is currently in
mail until server use and the service does
restarts successfully not restart within 10
minutes. Pull IRP logs.
Incoming call server No immediate action
restart was finally required. Call Customer
successful at Support as soon as
' . $date . ' possible, if service is in
use and this reoccurs.