Collect Call Quality Data - Alcatel-Lucent OmniTouch Administration Manual

Monitoring
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The administrator can select the refresh frequency rate by selecting one of the following:
• Refresh Once
helpful when you have a large group of users (more than 30) and are trying to locate
the activity of a specfic user.
• Refresh every 30 seconds
• Refresh every 60 seconds
• Refresh every 90 seconds
In addition, the System Administrator has the ability to:
Drop individual legs (Drop Leg)
•
End the entire call (End Call).
•
Collect diagnostics data on a problematic call.
•
collection of one minute's worth of voice quality data, and downloads it to the System
Administrator's PC. This feature should only be used when requested by your customer
support representative. The support representative will use this data when assisting
with the diagnosis of audio quality issues.
Figure 5-5 Collect Call Quality Data
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5 - 6
– This creates a 'snapshot' of the active calls at a moment in time. It is
To see media (calls; application sharing; video) that are
currently up on a particular server

Collect call quality data

initiates a
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November 20, 2008