Operating System Does Boot; Operating System Does Not Boot; Troubleshooting Using Online Support Tools; Support Tools Manager - HP rp3440 Service Manual

Table 5-1 Power Button Functions (continued)
System State
Power on, OS shut down
OS running

Operating System Does Boot

If your operating system is running and you are experiencing problems, use the following online
tools to help solve your problem: (See
• Support Tools Manager (STM)
• Event Monitoring Service (EMS)
• iLO MP

Operating System Does Not Boot

If your operating system does not boot, but you are able to reach the BCH (from either the main
disk partition or CD), use the following offline tools to help solve your problem: (See
"Troubleshooting Using Offline Support Tools" (page
• Offline Diagnostic Environment (ODE)
• iLO MP

Troubleshooting Using Online Support Tools

The following online support tools are available from the HP-UX environment.

Support Tools Manager

Support Tools Manager (STM) is available in three user interfaces:
• Graphical interface for X-based terminals (XSTM)
• Menu interface for ASCII terminals (MSTM)
• Command line interface for all ASCII terminals (CSTM)
You can use the graphical and menu interfaces intuitively and you can use the command line
interface to drive STM using scripts.
You can use diagnostics to thoroughly test a device and isolate failures down to the suspected
self-repair unit.
For complete documentation on how to access and use STM go to:
http://www.hp.com.
Under the Topics menu go to Diagnostics and look for Support Tools Manager.

Event Monitoring Service

Event Monitoring Service (EMS) is the framework for monitoring hardware and reporting events.
You can use EMS to eliminate most undetected hardware failures that cause data loss or
interruptions of system operation. You can monitor a hardware device (such as a disk) for the
occurrence of any unusual activity (called an event). When an event occurs, it is reported by a
114 Troubleshooting
Switch Pressed Time
Less than one second
More than one second but less
than five seconds
More than five seconds
Less than one second
More than one second but less
than five seconds
More than five seconds
"Troubleshooting Using Online Support Tools" (page
Result
No effect
Not used. This selection initiates E-buzzer functions
that are not supported in the servers
Hard shutdown
No effect
Not used. This selection initiates E-buzzer functions
that are not supported in the servers
Hard shutdown
116).)
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