Page 1 HP 9000 rp3410 and HP 9000 rp3440 User Service Guide HP Part Number: A7137-96008-ed6 Published: February 2010 Edition: 6...
Page 2 Legal Notices Copyright © 2003, 2010 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
Page 3: Table Of Contents
Related Documents..........................17 Contacting HP............................17 Before You Contact HP........................17 HP Contact Information........................18 Subscription Service........................18 Documentation Feedback........................18 1 Overview........................19 HP 9000 rp3410 and rp3440 Server Views....................19 Detailed Server Description........................20 Processor............................20 Memory............................20 PCI Riser............................21 Internal Core I/O..........................21 External Core I/O..........................21 Power Supply Unit..........................21 System Board Manageability......................22...
Page 4 Additional Controls and Indicators....................33 Hot-Pluggable Disk Drive Indicators..................33 Optional Removable Media Drive.....................33 Rear Panel............................34 10/100/1000 Base-T Ethernet LAN Connector................35 USB Ports............................35 SCSI Port, Ultra 3, 68-Pin......................36 iLO MP Card LAN LEDs......................37 Powering the Server On and Off......................38 Power States.............................38 Powering On the Server........................39 Powering On the Server Using the iLO MP................39 Powering On the Server Manually.....................39 Powering Off the Server........................39...
Page 5 Installing Additional System Memory....................70 Supported DIMM Sizes......................70 Installing System Memory......................71 rp3410 Memory Configuration.....................71 Memory Loading Rules and Performance Guidelines............72 rp3440 Memory Configuration.....................72 Memory Loading Rules and Performance Guidelines............72 System Firmware Requirements...................72 Installation Procedure......................73 Removing and Replacing the PCI Card Cage.................74 Removing the PCI Card Cage....................74...
Page 6 Preparation............................91 Determining the Physical iLO MP Access Method..............91 Determining the iLO MP LAN Configuration Method.............92 Configuring the iLO MP LAN Using DHCP and DNS..............92 Configuring the iLO MP LAN Using ARP Ping................93 Configuring the iLO MP LAN Using the RS-232 Serial Port............94 Logging In to the iLO MP........................95 Additional Setup..........................96 Modifying User Accounts and Default Password..............96...
Page 7 Standard HP-UX Booting Using the Boot Console Handler............109 Booting HP-UX in Single-User Mode....................110 Booting HP-UX in LVM Maintenance Mode.................110 Shutting Down HP-UX........................110 Verifying the Server Configuration Using Boot Console Handler.............111 5 Troubleshooting......................113 Troubleshooting Methodology......................113 Troubleshooting System Power......................113 Using the Front Panel Power Button.....................113 Operating System Does Boot......................114 Operating System Does Not Boot....................114 Troubleshooting Using Online Support Tools..................114...
Page 8 Removing the Processor Airflow Guide..................145 Replacing the Processor Airflow Guide...................148 Removing and Replacing System Memory..................149 Supported DIMM Sizes.........................149 rp3410 Memory Configuration......................150 Memory Loading Rules......................151 rp3440 Memory Configuration......................151 Memory Loading Rules......................151 System Firmware Requirements....................151 Replacing Deallocated Memory Ranks..................151 Removing System Memory......................152 Installing System Memory......................152 Removing and Replacing a Dual Processor Module................155...
Page 9 Removing and Replacing the Hard Disk Drive (SCSI) Backplane.............189 Removing the Hard Drive Disk SCSI Backplane................189 Replacing the Hard Disk Drive SCSI Backplane................191 A Replacement Parts.....................193 Parts Illustrations..........................193 Customer Self Repair..........................194 Replaceable Parts List..........................195 B Utilities.........................199 Boot Console Handler.........................199 BCH Commands..........................199 BCH Main Menu Commands and Submenus................200 Boot Command........................200 Path Command........................200...
Page 10 List of Figures HP 9000 rp3410 and rp3440 Servers - Front View.................19 HP 9000 rp3410 and rp3440 Servers - Front View with Bezel Removed........19 HP 9000 rp3410 and rp3440 Servers - Rear View................19 HP 9000 rp3410 and rp3440 Servers - Pedestal Mount..............20 System Board Block Diagram......................24...
Page 11 3-37 Unlocking the Dual Processor Module Locking Mechanism............79 3-38 Aligning the Processor Module.....................80 3-39 Locking the Dual Processor Module in Place................80 3-40 Sliding the Sequencing Retainer Plate...................81 3-41 Securing the Captive Screws......................81 3-42 Power Module Shims........................82 3-43 Aligning the Processor Module Power Pod..................82 3-44 Installing the Processor Module Power Pod Mounting Screws............83 3-45...
Page 12 6-38 Removing the Power Pod......................157 6-39 Disconnecting the Turbo Fan Cable.....................157 6-40 Releasing the Heatsink Captive Screws..................158 6-41 Unlocking the Dual Processor Module Locking Mechanism............158 6-42 Removing the Dual Processor Module..................159 6-43 Dual Processor Module Location on System Board..............159 6-44 Unlocking the Dual Processor Module Locking Mechanism............160 6-45 Aligning the Dual Processor Module..................161...
Page 13 Server Dimensions and Values......................41 Power Cables..........................42 System Power Specifications......................43 Additional Component Power Consumption................44 Environmental Specifications......................44 Physical and Environmental Specifications..................46 HP 9000 rp3410 and rp3440 Server Features.................48 Server Dimensions and Values......................49 Installation Sequence Checklist.....................50 Setup Checklist..........................89 Console Connection Matrix......................92 MP LAN Configuration Methods....................92 ARP Ping Commands........................94...
Page 15: About This Document
About This Document This document provides information and instructions on how to service and troubleshoot the HP 9000 rp3410 and rp3440 servers. The document publication date and part number indicate the document’s current edition. The document part number will change when extensive changes are made.
Page 16: Typographic Conventions
Appendix B Utilities: Provides information on the utilities on the server such as Boot Console Handler (BCH) and the iLO MP. Appendix C Physical and Environmental Specifications: Provides temperature and airflow information for minimum, typical, and maximum configurations for the server. Also lists the server and rack weights and dimensions.
Page 17: Related Documents
Table 2 HP-UX 1 1i Releases Release Identifier Release Name Supported Processor Architecture B.11.20 HP-UX 11i v1.5 Intel® Itanium® B.11.22 HP-UX 11i v1.6 Intel Itanium B.11.23 HP-UX 11i v2 Intel Itanium B.11.31 HP-UX 11i v3 Intel Itanium Related Documents You can find other information on HP server hardware management and diagnostic support tools in the following publications.
Page 18: Hp Contact Information
HP Contact Information For the name of the nearest HP authorized reseller: • In the United States, see the HP US service locator webpage (http://welcome.hp.com/country/ us/en/wwcontact.html.) • In other locations, see the Contact HP worldwide (in English) webpage: http://welcome.hp.com/country/us/en/wwcontact.html. For HP technical support: •...
Page 19: Overview
The supported operating system is HP-UX 11i v1 (and newer HP-UX versions that support PA-RISC systems). HP 9000 rp3410 and rp3440 Server Views The following figures show the front, rear, and pedestal views of the HP 9000 rp3410 and rp3440 servers. Figure 1-1 HP 9000 rp3410 and rp3440 Servers - Front View...
Page 20: Detailed Server Description
Figure 1-4 HP 9000 rp3410 and rp3440 Servers - Pedestal Mount Detailed Server Description This section provides information on the features that comprise the HP 9000 rp3410 and rp3440 servers. Processor The following is supported on the HP 9000 rp3410 and rp3440 servers: •...
Page 21: Pci Riser
— 6 GB (HP 9000 rp3410 server), 24 GB (HP 9000 rp3440 server with 2 GB DIMMs installed in all 12 slots), or — 32 GB (HP 9000 rp3440 server with 4 GB DIMMs installed in the first eight slots) •...
Page 22: System Board Manageability
DC voltage to the required voltages. • Redundant and hot-pluggable power supplies (front end block only). System Board Manageability The following is supported on the HP 9000 rp3410 and rp3440 servers: • Baseboard Management Controller (BMC). •...
Page 23: Event Ids For Errors And Events
The iLO MP interprets and stores event IDs. Reviewing these events helps you diagnose and troubleshoot problems with the server. Dimensions and Values Table 1-1 lists the dimensions and values of the HP 9000 rp3410 and rp3440 servers. Table 1-1 Server Dimensions and Values Dimensions...
Page 24: System Board Components
The following describes the main components of the system board: • Dual PA-RISC processors: — One or two processors enabled in the HP 9000 rp3410 server — One, two, or four processors enabled in the HP 9000 rp3440 server • ZX1 I/O and memory controller •...
Page 25: Processor Bus
The processor bus (Front Side Bus [FSB]) in this product runs at 200 MHz. Data on the FSB are transferred at a double data rate, which enables a peak FSB bandwidth of 6.4 Gb/sec. ZX1 I/O and Memory Controller HP 9000 rp3410 and rp3440 servers support the following features of the ZX1 I/O and memory controller chip: •...
Page 26: Memory Architecture
Figure 1-6 Memory Block Diagram Memory Architecture The I/O ASIC memory interface supports two DDR cells, each of which is 144 data bits wide. The memory subsystem physical design uses a comb-filter termination scheme for both the data and address/control buses. This part of the topology is similar to other DDR designs in the computer industry.
Page 27: Chip Spare Functionality
“3rd” and “4th.” Maximum memory capability of the HP 9000 rp3440 server is 24 GB or 32 GB. If 4 GB DIMMs are used, install eight DIMMs in the first eight slots. The remaining slots (9-12) must remain empty when 4 GB DIMMs are used.
Page 28: Field Programmable Gate Array
• 16-bit PDH bus with reserved address space for the following: — Flash memory — Nonvolatile memory — Scratch RAM — Real-time clock — UARTs — External registers — Firmware read/writable registers — Two general purpose 32-bit registers — Semaphore registers —...
Page 29: Ide Interface
IDE Interface The IDE controller (PCI649) supports the ATAPI zero (0) to five (5) modes (from 16 to 100 MB/s). The usable speed on this system is limited to 16 MHz (ATA-33 mode, 33 MB/s) because the slimline CD/DVD devices do not support the ATA-66 and 100 modes. The primary IDE channel is the only channel that is implemented.
Page 30: Pci I/O Paths
Slot 2 64-bit, 133 MHz PCI-X card Second connector/slot 0/3/1/0 in PCI card cage Slot 3 64-bit, 133 MHz PCI-X card (active rp3440 only) Third connector/slot in 0/2/1/0 PCI card cage Slot 4 64-bit, 133 MHz PCI-X card (active rp3440 only)
Page 31: Controls, Ports, And Leds
PCI I/O hardware paths for the server. Controls, Ports, and LEDs This section describes the controls, ports, and indicators found on the front and rear panel locations of the HP 9000 rp3410 or rp3440 server. The servers are designed to be rack- or pedestal-mounted. Control Panel The control panel of the HP 9000 rp3410 and rp3440 servers provide the controls and indicators commonly used for operation.
Page 32: Control Panel Leds And Buttons
Figure 1-8 Control Panel LEDs and Buttons Table 1-7 provides control panel and LED information. Table 1-7 Control Panel LEDs and Switches Name Function Power on/off The green on/off LED is illuminated when the power is on. Power Button Controls the power supply (turns system power on or off) if power is available to the power supply.
Page 33: Additional Controls And Indicators
Reading and scanning hard drive Optional Removable Media Drive HP 9000 rp3410 and rp3440 servers are delivered without a removable media drive. You can add either a DVD or CD-RW/DVD drive. Each of these optional devices has one activity LED.
Page 34: Rear Panel
Rear Panel The rear panel of the HP 9000 rp3410 and rp3440 servers includes communication ports, I/O ports, AC power connector, and the locator LED/button. Additional LEDs located on the rear panel of the HP 9000 rp3410 and rp3440 servers signal the operational status of: •...
Page 35: 10/100/1000 Base-T Ethernet Lan Connector
10/100/1000 Base-T Ethernet LAN Connector Figure 1-12 shows the rear panel 10/100/1000 base-T Ethernet LAN connector and the status and activity LEDs. Figure 1-12 10/100/1000 Base-T Ethernet LAN Connector LEDs Table 1-11 lists the 10/100/1000 base-T Ethernet LAN connector LED descriptions. Table 1-1 1 10/100/1000 Base-T Ethernet LAN Connector LEDs Activity Status...
Page 36: Scsi Port, Ultra 3, 68-Pin
Figure 1-13 Dual USB Port Connector Figure 1-14 shows the single USB port. Figure 1-14 Single USB Port Table 1-13 lists the USB pinouts. Table 1-13 USB Pinouts Pin Number Signal Description +5 VDC Ground SCSI Port, Ultra 3, 68-Pin A single, Ultra 3, 68 pin SCSI connector is located at the rear panel of the server.
Page 37: Ilo Mp Card Lan Leds
Table 1-14 SCSI Port Pinouts (continued) Pin Number Signal Description Pin Number Signal Description S5 (+DB P1) S39 (–DB P1) S6 (+DB 0) S40 (–DB 0) S7 (+DB 1) S41 (–DB 1) S8 (+DB 2) S42 (–DB 2) S9 (+DB 3) S43 (–DB 3) S10 (+DB 4) S44 (–DB 4)
Page 38: Powering The Server On And Off
Figure 1-16 iLO MP Card LAN LEDs Table 1-15 lists the iLO MP card LAN LEDs. Table 1-15 iLO MP Card LAN LEDs Color Description Self-test Yellow iLO MP is running self-test or error is detected 10BT Green 10BT link established, flashing green 10BT link activity, off no link 100BT Green 100BT link established, flashing green 100BT link activity, off no link...
Page 39: Powering On The Server
Table 1-17 Power States Power States Power Cable Power Activated through the iLO MP PC Standby DC DC Voltage Plugged Into Command; or Front Panel Power Button Voltage Applied? Receptacle? Activated? Applied? Standby power Full power NOTE: If the power restore feature is set to Always On through the iLO MP PR command, the server automatically powers on to the full power state.
Page 40: Powering Off The Server Manually
To enable command mode, enter CM. To use the remote power control command, enter PC. Enter OFF to power off the server, and enter YES when prompted to confirm the action. IMPORTANT: The main DC voltage is now removed from the system; however, AC voltage for standby power is still present in the server.
Page 41: System Specifications
(N+1) capability. (N+1) capability. Dimensions and Values Table 2-2 lists dimensions and values of the HP 9000 rp3410 and rp3440 servers. Table 2-2 Server Dimensions and Values Dimension Values Rack dimensions (depth x width x height) 26.8 in (67.9 cm) max.
Page 42: Grounding
Electrical Specifications This section provides electrical specifications for the server. AC Power Cables Table 2-3 lists the power cables available for use with the HP 9000 rp3410 and rp3440 servers. Table 2-3 Power Cables Part Number Description Country 8120-5341 Power Cord C15/S Africa 2.5m black CA ASSY 917...
Page 43: System Power Specifications
System Power Specifications Available power (output) is the maximum DC power that the power supply can supply to the system. Maximum input power is what the power supply requires from the AC line to deliver the maximum DC output (given worst case efficiency and maximum loading). Maximum input current is the worst case or highest current given the lowest input voltage and the maximum input power.
Page 44: Environmental Specifications
Table 2-5 Additional Component Power Consumption Additional Component Power Consumption Processor 130W 443.6 Btu/h SCSI hard disk drive (with I/O access) 78.4 Btu/h SCSI hard disk drive (idle) 54.5 Btu/h PCI card 10W to 25W 34.12 Btu/h to 85.30 Btu/h Environmental Specifications This section provides the temperature and humidity requirements, noise emission, and air flow specifications for the server.
Page 45: Environmental Temperature Sensor
per 1,000 feet of elevation above 5,000 feet above sea level up to 30°C at 10,000 feet. For optimum reliability and performance, the recommended operating range is 20°C to 25°C and 40% – 55% relative humidity. Ambient intake air temperature is often different from ambient room temperature. Measure the operating temperature and humidity directly in front of the cabinet cooling air intakes rather than just checking ambient room conditions.
Page 46: Acoustic Noise Specification
For maximum cooling effects, ensure that the chassis ventilation holes are not blocked or covered after installation. Acoustic Noise Specification The acoustic noise specification for the HP 9000 rp3410 or rp3440 servers is 53 db LpA (sound pressure level at bystander position in a dedicated computer room environment temperature of <25°C).
Page 47: Installing The System
The HP 9000 rp3410 server is a 1P/1C, 1P/2C, rack- or pedestal-mount server. Similarly, the HP 9000 rp3440 server is a 1P/1C, 1P/2C, 2P/2C or 2P/4C rack- or pedestal-mount server. Both of these servers are based on the PA-RISC processor family architecture.
Page 48: Detailed Server Description
Figure 3-4 HP 9000 rp3410/rp3440 Server - Pedestal Mount Detailed Server Description The following sections list the main subsystems within the HP 9000 rp3410 and rp3440 servers. Features Table 3-1 lists the features of the HP 9000 rp3410 and rp3440 servers.
Page 49: Firmware
IDs. Reviewing these events helps you diagnose and troubleshoot problems with the server. Dimensions and Values Table 3-2 lists the dimensions and their values of the HP 9000 rp3410 and rp3440 servers. Table 3-2 Server Dimensions and Values Dimensions...
Page 50: Safety Information
Table 3-2 Server Dimensions and Values (continued) Dimensions Values Pedestal footprint 2.1 sq ft (0.2 m2) Rack units Safety Information Use care to prevent injury and equipment damage when performing removal and replacement procedures. Voltages might be present within the server. Many assemblies are sensitive to damage by electrostatic discharge.
Page 51: Unpacking And Inspecting The Server
Table 3-3 Installation Sequence Checklist (continued) Step Description Completed Set up the console. Power on the server. Access the console. Boot the operating system. Verify the server configuration. Unpacking and Inspecting the Server This section describes procedures you perform before installation. Ensure that you have adequately prepared your environment for the new server, received the components that you ordered, and verified that the server and its containers are in good condition after shipment.
Page 52: Returning Damaged Equipment
Accessing a Rack-Mounted Server HP 9000 rp3410 and rp3440 servers are designed to be rack mounted. The following procedure explains how to gain access to a server that is mounted in an approved rack. For slide installation...
Page 53: Extend The Server From The Rack
instructions, see the Installation Guide, Mid-Weight Slide Kit (HP part number 5065-7291). This document can be accessed on the HP website at http://www.hp.com/racksolutions. WARNING! Ensure that all anti-tip features (front and rear anti-tip feet installed; adequate ballast properly placed; and so on) are employed before extending the server. Extend the Server From the Rack NOTE: Ensure that there is enough area (approximately 1.5 meters {4.5 ft.}) to fully extend the...
Page 54: Removing And Replacing The Top Cover On A Rack-Mounted Server
Removing the Top Cover on a Rack-Mounted Server NOTE: If you are replacing a hot-swappable item, you can leave the server on and leave the external cables (including the power cord) connected. To remove the top cover, follow these steps: Power off the server and disconnect the power and external cables from the back of the server.
Page 55: Removing And Replacing The Front Bezel On A Rack-Mounted Server
Align the front edge of the cover with the alignment mark on the optical drive bay. Figure 3-7 Aligning the Top Cover Grasp the blue release lever and slide the cover toward the front of the server until the lever snaps into place.
Page 56: Front Bezel Retaining Clip
Press in on the retaining clips located on the right side of the front panel. Figure 3-9 Front Bezel Retaining Clip Rotate the front panel outward and lift it off the server chassis. Replacing the Front Bezel on a Rack-Mounted Server To replace the front bezel, follow these steps: Insert the bezel latches into the matching slots on the server chassis.
Page 57: Accessing A Pedestal-Mounted Server
Accessing a Pedestal-Mounted Server NOTE: If you are replacing a hot-swappable item, you can leave the server on and leave the external cables (including the power cord) connected. Removing the Side Cover on a Pedestal-Mounted Server To remove the side cover, follow these steps: Power off the server and disconnect the power and external cables.
Page 58: Replacing The Top Cover On A Pedestal-Mounted Server
Figure 3-12 Removing the Top Cover on a Pedestal-Mounted Server Remove the top cover. CAUTION: The server depends on the access panels being closed for proper cooling of internal components. Operating the server with the cover removed can cause the server to quickly overheat.
Page 59: Replacing The Side Cover On A Pedestal-Mounted Server
Place the top cover on the chassis and slide it toward the front of the server until the blue release lever snaps in place. Figure 3-14 Replacing the Top Cover on a Pedestal-Mounted Server Replacing the Side Cover on a Pedestal-Mounted Server To replace the side cover, follow these steps: Align the cover mounting holes with the matching tabs on the server chassis.
Page 60: Removing And Replacing The Front Bezel On A Pedestal-Mounted Server
Removing and Replacing the Front Bezel on a Pedestal-Mounted Server You must remove the front bezel from the chassis to gain access to the power supplies and optical drive. Removing the Front Bezel on a Pedestal-Mounted Server To remove the front bezel parts, follow these steps: Use the indentation at the top edge of the bezel to pull the bezel away from the chassis and to a 45 degree angle.
Page 61: Installing Internal Hard Disk Drives
Two additional hard disk drives can be added to the server in slots 2 and 3. Always use low profile disk drives (1 inch height) in HP 9000 rp3410 and rp3440 servers. To install a hard disk drive, follow these steps:...
Page 62: Filler Removal From Slot 1
If you will be locking the hard drive in place, you must remove the cover to access the hard drive lock. If rack-mounted, slide the server out from the rack until it stops. (See “Extend the Server From the Rack” (page 53).) Remove the cover and bezel.
Page 63: Hard Drive Lock
Close the drive ejector handle by pushing it down until it clicks. If desired, lock the hard drive in place. Press the hard drive locking lever down into the locked position. Replace the cover and bezel. (See “Removing and Replacing Server Covers and Bezels” (page 52).) Figure 3-21 Hard Drive Lock...
Page 64: Installing A Dvd Drive
Installing a DVD Drive Install a DVD drive behind the front bezel. WARNING! Ensure that the server is powered off and all the power sources have been disconnected from the server before removing or replacing a removable media drive. Voltages are present at various locations within the server whenever an AC power source is connected.
Page 65: Removing And Replacing Airflow Guides
Verify the drive operation by using the system utilities. • Use the iLO MP commands to verify operation. • Use the BCH commands to verify operation. • Use diagnostics provided by the offline diagnostic environment to exercise the newly installed module. Removing and Replacing Airflow Guides You must remove airflow guides before installing processors or memory.
Page 66: Replacing The Memory Airflow Guide
Grasp the memory airflow guide and lift it out of the server. Figure 3-24 Removing the Memory Airflow Guide Replacing the Memory Airflow Guide To replace the memory airflow guide, follow these steps: Align the guides on both sides of the airflow guide with the slots on the chassis. Insert the memory airflow guide in the slots.
Page 67: Removing The Processor Airflow Guide
Remove the main portion of the airflow guide: Hold the guide using the opening on top of the guide. At the same time, grasp the back end of the processor airflow guide and lift the guide out of the server. Figure 3-25 Removing the Processor Airflow Guide Grasp system fan 1A and lift it from its socket.
Page 68: Opening The Release Clip
Rotate the clip clockwise to release the latch. Figure 3-27 Opening the Release Clip To disconnect the power cable connected to the guide from the system board, squeeze the clips. 10. Lift the front portion of the processor airflow guide out of the server. Figure 3-28 Removing the Front Portion of the Processor Airflow Guide Installing the System...
Page 69: Replacing The Processor Airflow Guide
Replacing the Processor Airflow Guide To replace the processor airflow guide, follow these steps: Replace the front portion of the airflow guide: Align the release latch of the front half of the airflow guide over the release latch post and snap it in place. Connect the power connector on the front portion of the guide to the connector on the system board.
Page 70: Installing Additional System Memory
2 GB) • 4 GB (HP 9000 rp3440 only). If 4 GB DIMMs are used, only one configuration (8 X 4 GB in the first eight sockets) is supported. Dissimilar DIMM sizes can be used across the entire system board (except when 4 GB DIMMs are used) but both DIMMs in a pair (first group of four, connectors 0A and 0B of HP 9000 rp3410) and all four DIMMs of any quad must be identical.
Page 71: Installing System Memory
Figure 3-30 DIMM Slot Identification Installing System Memory When adding DIMMs, you must use a minimum of four like-sized DIMMs in the next available quad. If you are installing DIMMs of different sizes, you must install the largest DIMMs (most memory) in the first quad.
Page 72: Memory Loading Rules And Performance Guidelines
System Firmware Requirements If you are using 4 GB DIMMs in a HP 9000 rp3440 server, system firmware must be greater than revision 44.24. Use the BCH FV command, or the iLO MP SR command to display the system firmware revision status.
Page 73: Installation Procedure
Installation Procedure To install DIMMs, follow these steps: Power off the server and disconnect all the power and external cables. Remove the server cover. (See “Removing and Replacing Server Covers and Bezels” (page 52).) Remove the memory airflow guide. (See “Removing the Memory Airflow Guide”...
Page 74: Removing And Replacing The Pci Card Cage
10. Verify the memory installation by using the system utilities. • Use the iLO MP commands to verify operation. • Use the BCH commands to verify operation. • Use diagnostics provided by the offline diagnostic environment (ODE) to exercise the memory added.
Page 75: Replacing The Pci Card Cage
64-bit, 133 MHz PCI-X card sockets as slots 1 and 2. The HP 9000 rp3440 server provides four 64-bit, 133 MHz PCI-X card sockets as slots 1 through 4. HP 9000 rp3410 and rp3440 servers have the four 64-bit, 133 MHz PCI-X card sockets.
Page 76: Installing A Pci Card
Installing an Additional Power Supply The supported configuration of the HP 9000 rp3410 and rp3440 servers requires a minimum of one power supply to be installed. A second, optional hot-swappable power supply, can be installed to provide redundant (N+1) capability.
Page 77: Removing The Power Supply Filler Panel
is replaced. A power supply can be removed and replaced without turning off the server on servers with two power supplies. CAUTION: Before removing a power supply, make sure the second power supply functions properly. The two green LEDs inside the supply must both be lit on the second supply before the failed power supply can be safely removed.
Page 78: Installing An Additional Processor Module
CPUs in a single module, but only one CPU is enabled. The second CPU can be enabled as part of a server upgrade. The HP 9000 rp3440 server supports two processor sockets. Each socket accepts one dual processor module which contains either two 800 MHz CPUs or two 1 GHz CPUs.
Page 79: Unlocking The Dual Processor Module Locking Mechanism
Unlock the dual processor module locking mechanism using the CPU install tool (2.5 mm driver or Allen Wrench). Insert the tool into the hole that runs down through the edge of the heatsink and rotate the special processor tool 180 degrees counterclockwise. Verify that the dual processor module socket locking mechanism is rotated into the unlocked position.
Page 80: Aligning The Processor Module
Figure 3-38 Aligning the Processor Module Use the special CPU install tool (2.5 mm driver or Allen Wrench) to lock the dual processor module in place on the system board. To do this, insert the CPU install tool into the hole that runs down the side of the heatsink and rotate it clockwise 180 degrees.
Page 81: Sliding The Sequencing Retainer Plate
Figure 3-40 Sliding the Sequencing Retainer Plate 10. Screw in the four heatsink captive screws in a crisscross torquing pattern by alternately tightening the screws so as not to completely tighten one screw before the others. Figure 3-41 Securing the Captive Screws 11.
Page 82: Power Module Shims
Figure 3-42 Power Module Shims 12. Slide the power pod module on the system board metal mounting bracket so that the power pod module connector connects with its connector on the processor module. Figure 3-43 Aligning the Processor Module Power Pod 13.
Page 83: Installing The Processor Module Power Pod Mounting Screws
Figure 3-44 Installing the Processor Module Power Pod Mounting Screws 14. Connect the power pod cable to the power connector on the system board. Installing Additional Components...
Page 84: Connecting The Power Pod Cable
Figure 3-45 Connecting the Power Pod Cable CAUTION: Turbo fan power cables can be damaged if pinched between the heatsink posts and the processor airflow guide. Ensure that the cables are below the top surface of the heatsink posts before installing the processor airflow guide. 15.
Page 85: Replacing The System Battery
19. Replace the cover. (See “Removing and Replacing the Top Cover on a Rack-Mounted Server” (page 53).) 20. Reconnect the power and external cables and turn on the server. 21. Verify processor installation by using the system utilities. • Use the iLO MP commands to verify operation •...
Page 86: Installing The Server Into A Rack, Non-Hp Rack, Or Pedestal
Lift up on the battery holder retaining clip with a flat-head screwdriver and slide the battery into the holder. The positive (+) terminal of the battery faces up. CAUTION: Only lift the battery high enough to clear the holder. Excessive stress on the battery holder retaining clip can damage the clip.
Page 87: Hp Rack
200 to 240 VAC at 13 amps. If two power supplies are installed, both power supplies must be connected separately to an AC power source. Core I/O Connections Each HP 9000 rp3410 and rp3440 server core I/O includes: • Four USB ports •...
Page 88: Applying Standby Power To The Server
• LVD/SE SCSI port — The SCSI port is used to attach SCSI external mass storage to the server — Connections to the SCSI board include the external SCSI channels for external mass storage devices CAUTION: Some restrictions apply to the mass storage devices that can be connected to the core I/O SCSI HBA.
Page 89: Console Setup
Figure 3-48 LAN Ports on the Server Rear To enable general network connectivity for the server, follow these steps: Obtain a valid IP address for each LAN port you plan to activate. Connect the LAN cable from an available LAN port into a live connection on the network. Console Setup This section describes how to set up and start a console session on the server and includes the following steps:...
Page 90: Setup Flowchart
Table 3-4 Setup Checklist (continued) Step Action Configure the iLO MP LAN Choose one of the three methods to configure the LAN for iLO MP access: • DHCP with DNS • ARP Ping • RS-232 serial port Log on to the iLO MP Log in to the iLO MP from a supported web browser or command line using the default user name and password.
Page 91: Preparation
Figure 3-49 iLO MP Setup Flowchart Preparation You must perform the following tasks before you can configure the iLO MP LAN. • Determine the physical access method to select and connect cables. • Determine the iLO MP LAN configuration method and assign an IP address if necessary. Determining the Physical iLO MP Access Method Before you can access the iLO MP, you must first determine the correct physical connection method.
Page 92: Determining The Ilo Mp Lan Configuration Method
LAN drop, IP address, and networking information from that of the port used by the operating system. Table 3-5 lists the appropriate connection method, required connection components, and connectors to the host console. Use Table 3-5 to determine the physical connection method. Table 3-5 Console Connection Matrix Operating Console Connection Method...
Page 93: Configuring The Ilo Mp Lan Using Arp Ping
TIP: HP recommends using the DHCP and DNS method to simplify access to the iLO MP. When you use DHCP and DNS, you can connect to the iLO MP by typing the DNS name in your browser rather than an IP address only if the following conditions apply: •...
Page 94: Configuring The Ilo Mp Lan Using The Rs-232 Serial Port
Table 3-7 ARP Ping Commands Command Description arp -s This command assigns an IP address to the iLO MP MAC address. This ARP table entry maps the MAC address of the iLO MP LAN interface to the static IP address designated for that interface.
Page 95: Logging In To The Ilo Mp
Ensure the emulation software device is properly configured. The terminal emulation device runs software that interfaces with the server. The software emulates console output as it would appear on an ASCII terminal screen and displays it on a console device screen. To ensure the emulation software is correctly configured, verify the following: Verify that the communication settings are configured as follows: •...
Page 96: Additional Setup
Log in using the default the iLO MP user name and password (Admin/Admin). The MP Main Menu screen displays. TIP: For security reasons, HP strongly recommends that you modify the default settings during the initial login session. See “Modifying User Accounts and Default Password” (page 96).
Page 97: Setting Up Security
Access the MP Main Menu. Enter CM at the MP> prompt. Enter UC at the MP:CM> prompt and follow the prompts to modify default passwords. To set up user accounts, follow these steps: Access the MP Main Menu. Enter CM at the MP> prompt. Enter UC at the MP:CM>...
Page 98: Interacting With The Ilo Mp Using The Web Gui
Interacting With the iLO MP Using the Web GUI Web browser access is an embedded feature of the iLO MP. The iLO MP has a separate LAN port from the system LAN port. It requires a separate LAN drop, IP address, and networking information from that of the port used by the operating system. Before starting this procedure, you must have the following information: •...
Page 99: Accessing The Graphic Console Using Vga
(page 99). The graphics capability of the HP 9000 rp3410 or rp3440 server is not supported. The 15 pin VGA port on the back of your HP server is covered and does not function. DO NOT attempt to attach a monitor to this port.
Page 100: Installing Your A6150B Graphics Card
Installing Your A6150B Graphics Card If you ordered the A6150B graphics card kit for installation into a HP 9000 rp3410 or rp3440 server, install the graphics card to activate graphics capability. Do not install the USB card; it is not supported. USB capability is already incorporated into the rp3410 or rp3440 server, and the USB ports are located on the rear panel.
Page 101: Powering On The Server
Table 3-8 Power States Power States Power Cable Power Activated Through the iLO MP PC Standby DC DC Voltage Plugged Into Command; or Front Panel Power Button Voltage Applied? Receptacle? Activated? Applied? Standby power Full power NOTE: If the power restore feature is set to Always On through the iLO MP PR command, the server automatically powers on to the full power state when the power cord is plugged in to the server.
Page 102: Powering Off The Server Using The Ilo Mp Pc Command
This section covers procedures for booting and shutting down an operating system on the server. Supported Operating System The only supported operating system on the HP 9000 rp3410 and rp3440 servers is HP-UX 11i Version 1 (and higher HP-UX versions that support PA-RISC servers.)
Page 103: Booting Hp-Ux In Single-User Mode
At the BCH Main Menu, enter Menu> co. From the Configuration Menu > prompt, enter pa pri xx/xx/xx. From the Configuration Menu> prompt, enter ma. To boot HP-UX once you have set the primary path, follow these steps: At the BCH Main Menu, enter Menu> bo pri. The following prompt displays: Do you wish to stop at the ISL prompt prior to booting (y/n)? Enter n.
Page 104: Verifying The Server Configuration Using Boot Console Handler
Verifying the Server Configuration Using Boot Console Handler To go the Information Menu, enter in from the BCH Main Menu. Use the corresponding command from the menu to verify the enter and quantity of processors, memory, and I/O cards: To enter the POSSE shell, enter CO from the iLO MP Main Menu. To list all the categories available in the shell, enter help.
Page 105: Server Does Not Power On
Table 3-10 Server Power Button Functions When Server is On and OS is Running Action Reaction One to three seconds System power turns off (software controlled power off) Five seconds or longer System power turns off immediately (hard power off) If the server is off, and power is not connected to server power supplies, pressing the Power button has no effect.
Page 106: Operating System Boots With Problems
Operating System Boots with Problems If the operating system is running and you are experiencing problems, use the following tools to help solve the problem: • LEDs • Error messages and event logs Intermittent Server Problems You can usually trace intermittent problems that occur during installation to power source problems, a loose connector, or some other hardware problem.
Page 107: Downloading The Latest Version Of The Firmware
To ensure you have the latest version of the firmware running on the server, download the latest version of the firmware from the web, and create a CD to install the firmware on the server. Downloading the Latest Version of the Firmware To download the latest version of the firmware from the web, follow these steps: Go to: http://www.hp.com/go/bizsupport.
Page 108: Information To Collect Before You Contact Support
Try to determine precisely what did or did not happen. Collect the following information: • The model number of the server (for example, HP 9000 rp3440) • The product number of the server. This is found on the identification label, which is found at the front of the unit (typically A9956A, A9951A, and so on).
Page 109: Booting The Operating System
HP Books are available worldwide through bookstores, online booksellers, and office and computer stores. Booting and Shutting Down HP-UX This section describes booting and shutting down HP-UX on the HP 9000 rp3410 and rp3440 servers. • To boot HP-UX, follow one of these procedures: —...
Page 110: Booting Hp-Ux In Single-User Mode
To boot HP-UX: At the BCH Main Menu, enter Menu> co. From the Configuration Menu > prompt, enter pa pri xx/xx/xx. From the Configuration Menu> prompt, enter ma. To boot HP-UX once you have set the primary path, follow these steps: At the BCH Main Menu, enter Menu>...
Page 111: Verifying The Server Configuration Using Boot Console Handler
Issue the shutdown command with the appropriate command-line options. The command-line options you specify dictate the way in which HP-UX shuts down, and whether the server is rebooted. Use the following list to choose an HP-UX shutdown option for the server: •...
Page 113: Troubleshooting
5 Troubleshooting This chapter provides troubleshooting instructions for maintaining your HP 9000 rp3410 or rp3440 server. Troubleshooting Methodology WARNING! Ensure that the system is powered off and all the power sources have been disconnected from the server before working with the server.
Page 114: Operating System Does Boot
Table 5-1 Power Button Functions (continued) System State Switch Pressed Time Result Power on, OS shut down Less than one second No effect More than one second but less Not used. This selection initiates E-buzzer functions than five seconds that are not supported in the servers More than five seconds Hard shutdown OS running...
Page 115: Ilo Mp
variety of notification methods, such as e-mail. Event detections are handled automatically with minimal involvement on your part. The following monitors are available: • CMC monitor • UPS monitor • FC hub monitor • FC switch monitor • Peripheral status monitor •...
Page 116: Troubleshooting Using Offline Support Tools
Data1: State Asserted 0x200000000C020570 FFFF010302050300 Troubleshooting Using Offline Support Tools To troubleshoot the HP 9000 rp3410 or rp3440 server, use the offline diagnostic environment (ODE) CD. Offline Diagnostic Environment Use ODE to evaluate specific hardware components using a command line interface. To access...
Page 117: Identifying And Diagnosing Hardware Problems
Power on the server and insert the ODE CD. Boot the system to the PDC prompt (BOOTADMIN, BCH, and so on). PDC prompts can differ on some computer models. Main Menu: Enter command or menu> List the bootable devices by entering search: search Select the CD device that contains the ODE CD, for example: Boot from that device by entering boot p3.
Page 118: Power And System Leds
Figure 5-1 Control Panel LEDs Power and System LEDs The power and system LEDs indicate the state of the system. When the system LED is flashing yellow or red, a problem exists. Table 5-3 lists the system LED states. Table 5-3 System LED States System LED State AC power is off if the power LED is off...
Page 119: System Board Leds
Table 5-4 10/100/1000 Base-T Ethernet LAN Connector LEDs Status Color Description 1000BT Green The 1000 MHz with Ethernet protocol and twisted-pair wiring is enabled; off: no link 100BT Green The 100 MHz with Ethernet protocol and twisted-pair wiring is enabled; off: no link 10BT Green The 10 MHz with Ethernet protocol and twisted-pair...
Page 120: Cleaning Procedures
A few seconds after the system is plugged in, this LED starts flashing. This means the BMC is active. Cleaning Procedures This section provides information on how to clean the HP 9000 rp3410 and rp3440 servers. IMPORTANT: Power off the server when cleaning it.
Page 121: Cleaning
Table 5-7 Cleaning Component Time Frame Cleaning Procedure Keyboard Regularly Dust with damp, lint-free cloth. Monitor screen Regularly Use the HP Video Screen Cleaning Solution found in 92193M Master Clean Kit. Mouse Regularly See the mouse's manual for mouse maintenance procedures. Cooling fans and grills Six Months Check functions of cooling fans and clean the intake openings on...
Page 123: Removing And Replacing Components
6 Removing and Replacing Components This chapter describes how to remove and replace hardware in HP 9000 rp3410 and rp3440 servers. CAUTION: Use care to prevent injury and equipment damage when performing these procedures. Voltages can be present within the server. Many assemblies are sensitive to damage by electrostatic discharge.
Page 124: Internal Physical Layout
Figure 6-1 Internal Physical Layout Table 6-1 provides the key to Figure 6-1. Table 6-1 Component Locations Power receptacles (PWR1 left, PWR2 right) Hot-pluggable hard disk drives (up to 3) Memory airflow guide Hard disk drive Processor airflow guide System fans (Fan 2 center, Fan 3 PCI card cage) System fans (Fan 1A right, Fan 1B left) Intrusion switch Slimline optical drive...
Page 125: System Board Connectors And Slots
Figure 6-2 System Board Connectors and Slots Table 6-2 provides the key to Figure 6-2. Table 6-2 Connector Locations External SCSI connector Power supply fan connector PCI backplane connector SCSI connectors A & B Power module power connector Optical drive connector CPU power pods HP ZX1 memory and I/O controller iLO MP card connector...
Page 126: Removing And Replacing Server Covers And Bezel
Always replace the cover before turning the server on. Accessing a Rack-Mount Server HP 9000 rp3410 and rp3440 servers are designed to be rack mounted. The following procedure explains how to gain access to a server that is mounted in an approved rack. For slide installation instructions, see the Installation Guide, Mid-Weight Slide Kit (HP part number 5065-7291).
Page 127: Inserting The Server Into The Rack
Figure 6-3 Release the Rack Latches Slide the server out of the rack until the guide-rail release clips are visible. Inserting the Server Into the Rack To insert the server into the rack, follow these steps: Press the rail clips on either side of the server inward and push the server into the rack until it stops.
Page 128: Replacing The Top Cover On A Rack-Mounted Server
Figure 6-4 Removing the Top Cover on a Rack-Mounted Server Lift the top cover off the server chassis. Replacing the Top Cover on a Rack-Mounted Server CAUTION: Secure any wires or cables in your server so they will not get cut or interfere with the replacement of the top cover.
Page 129: Removing And Replacing The Front Bezel On A Rack-Mounted Server
Figure 6-6 Closing the Top Cover on a Rack-Mounted Server Slide the server into the rack enclosure and reconnect the power and external cables. Removing and Replacing the Front Bezel on a Rack-Mounted Server You must remove the front bezel from the chassis to gain access to the power supplies and optical drive.
Page 130: Accessing A Pedestal-Mount Server
Figure 6-8 Replacing the Front Bezel on a Rack-Mounted Server Accessing a Pedestal-Mount Server Both the HP 9000 rp3410 and the rp3440 servers are available in a pedestal configuration or can be converted from a rack to a pedestal configuration. To access the internal components on a pedestal server, you must remove the side and top covers.
Page 131: Removing The Side Cover On A Pedestal-Mounted Server
Remove the side cover. Grasp both indentations at the top of the side panel and pull outward. Lift the side cover off of the server chassis. Figure 6-9 Removing the Side Cover on a Pedestal-Mounted Server Removing and Replacing Server Covers and Bezel...
Page 132: Replacing The Top And Side Covers On A Pedestal-Mounted Server
Remove the top cover. Figure 6-10 Removing the Top Cover on a Pedestal-Mounted Server Turn the top cover lock keyswitch to the unlocked position. Rotate the blue release handle to release the latch. Slide the top cover toward the back of the chassis and lift it off. CAUTION: The server depends on the access panels being closed for proper cooling of internal components.
Page 133: Top Cover Alignment Mark
Replace the top cover: Align the front edge of the top cover with the alignment mark on the optical drive bay. Figure 6-1 1 Top Cover Alignment Mark Place the top cover on the chassis and slide it toward the front of the server until the blue release lever snaps in place.
Page 134: Removing And Replacing The Front Bezel On A Pedestal-Mounted Server
Replace the side cover: Align the side cover mounting holes with the matching tabs on the server chassis. Close the side cover until it snaps onto the server chassis. Figure 6-13 Replacing the Side Cover on a Pedestal-Mounted Server Removing and Replacing the Front Bezel on a Pedestal-Mounted Server You must remove the front bezel from the chassis to gain access to the power supplies and optical drive.
Page 135: Removing The Front Bezel On A Pedestal-Mounted Server
Use the indentation at the top edge of the bezel to pull the bezel away from the chassis and to a 45-degree angle. Figure 6-14 Removing the Front Bezel on a Pedestal-Mounted Server Lift the bezel off the mounting tabs and away from the chassis. Replacing the Front Bezel on a Pedestal-Mounted Server To replace the front bezel, follow these steps: Position the bezel at an approximate 45-degree angle and align the retaining slots at the...
Page 136: Removing And Replacing System Fans
Rotate the bezel against the chassis so that it snaps into place. Removing and Replacing System Fans There are four system fans to keep the server cool when it is running. The system fans are hot-swappable, enabling you to replace a fan while the server is running. CAUTION: When the server is running, you must replace the top cover within five minutes to prevent components from overheating.
Page 137: Removing Fan 1A Or Fan 1B
Remove the fan. To remove fan 1A, 1B, 2 or 3 from a rack-mounted server, or fan 3 from a pedestal server, grasp the appropriate fan and lift it out of the fan socket (Figure 6-16; Figure 6-17; Figure 6-18). Figure 6-16 Removing Fan 1A or Fan 1B Figure 6-17 Removing Fan 2 Figure 6-18 Removing Fan 3...
Page 138: Replacing A System Fan
Replacing a System Fan To replace the system fan, follow these steps: Grasp the replacement fan module and insert it into its fan socket. For fans 1A, 1B, or 2, connect the fan power connector. CAUTION: Replace the top cover within five minutes to prevent damage to the server components.
Page 139: Replacing The Power Supply
Figure 6-19 Releasing the Power Supply Retaining Clip Press the power supply release lever down and slide the power supply out of the server. Figure 6-20 Removing the Power Supply Replacing the Power Supply To replace the power supply, follow these steps: Removing and Replacing the Power Supply...
Page 140: Removing And Replacing An Internal Hard Disk Drive
Use the PS command of the iLO MP to verify power supply operation. Removing and Replacing an Internal Hard Disk Drive The HP 9000 rp3410 or rp3440 server can support up to three hot-pluggable, Low-Voltage Differential (LVD) hard disk drives. These hard disk drives are 3.5-inch form factor devices that connect to Ultra 160 Wide LVD SCSI interfaces on the disk cage backplane.
Page 141: Unlocking The Disk Drive
If you have locked your hard drives, you must unlock them before removing or replacing a drive: CAUTION: When the server is running, you must replace the metal cover within five minutes to prevent components from overheating. Remove the top cover. (See “Removing and Replacing Server Covers and Bezel”...
Page 142: Replacing A Hard Disk Drive
Pull outward on the release lever to remove the drive from the server (Figure 6-23; Figure 6-24). Figure 6-24 Removing the Disk Drive Replacing a Hard Disk Drive To install or replace a hard disk drive, follow these steps: If the server is powered on and the OS is running, prepare the OS to have the disk drive removed.
Page 143: Removing The Disk Drive Slot Filler
Figure 6-25 Removing the Disk Drive Slot Filler Insert the hard disk drive into the drive bay from which you removed the drive and push inward on the release lever until the drive no longer slides forward. You must leave the release lever in the open position, as shown, when you push the drive into the server.
Page 144: Removing And Replacing Airflow Guides
Verify the drive replacement and operation by using the system utilities. (For additional information, see Appendix B (page 199) or the HP Integrity and HP 9000 iLO MP Operations Guide.) • Use the iLO MP commands to verify operation. • Use the BCH commands to verify operation.
Page 145: Replacing The Memory Airflow Guide
Remove the top cover. (See “Removing and Replacing Server Covers and Bezel” (page 126).) Grasp the memory airflow guide and lift it out of the server. Figure 6-28 Removing the Memory Airflow Guide Replacing the Memory Airflow Guide To replace the memory airflow guide, follow these steps: Align the guides on both sides of the airflow guide with the slots on the chassis.
Page 146: Removing The Processor Airflow Guide
Remove the main portion of the airflow guide: Hold the guide using the opening on top of the guide. At the same time, grasp the back end of the airflow guide and lift the guide out of the server. Figure 6-29 Removing the Processor Airflow Guide Removing and Replacing Components...
Page 147: Opening The Release Clip
Remove the front portion of the airflow guide: Remove system fans 1A and 1B. (See “Removing a System Fan” (page 136).) Remove the memory airflow guide. (See “Removing the Memory Airflow Guide” (page 144).) Rotate the clip clockwise to release the latch. Figure 6-30 Opening the Release Clip Disconnect the power cable connected to the guide from the system board by squeezing the clip.
Page 148: Replacing The Processor Airflow Guide
Replacing the Processor Airflow Guide To replace the processor airflow guide, follow these steps: Replace the front portion of the airflow guide: Align the release latch of the front half of the airflow guide over the release latch post and snap it in place. Connect the power connector on the front portion of the guide to the connector on the system board.
Page 149: Removing And Replacing System Memory
• For rp3410 - from 512 MB up to 6 GB • For rp3440 - from 1 GB up to 32 GB System memory DIMMs are located on the system board. Supported DIMM Sizes Supported DIMM sizes are as follows:...
Page 150: Rp3410 Memory Configuration
1 GB • 2 GB • 4 GB (HP 9000 rp3440 only). If 4 GB DIMMs are used, only one configuration (8 X 4 GB in the first eight sockets) is supported. Figure 6-33 shows the DIMM slot identification. Figure 6-33 DIMM Slot Identification rp3410 Memory Configuration The HP 9000 rp3410 supports DDR SDRAM DIMMs with ECC and chip spare protection.
Page 151: Memory Loading Rules
System Firmware Requirements If you are using 4 GB DIMMs in a HP 9000 rp3440 server, system firmware must be greater than revision 45.10. Use the BCH FV command, or the iLO MP SR command to display the system firmware revision status.
Page 152: Removing System Memory
NOTE: When replacing deallocated memory ranks on a server with system firmware version 45.11 or greater, you must perform the following procedure before replacing the deallocated memory. This procedure is necessary to ensure that the memory is properly reallocated upon server boot.
Page 153 1A, and 1B and four 512 MB or 1 GB DIMMs in sockets 2A, 2B, 3A, and 3B • On HP 9000 rp3440 servers, it is acceptable to load a quad of 256 MB DIMMs in sockets 0A, 0B, 1A and 1B, and a quad of larger DIMMs in sockets 2A, 2B, 3A and 3B To install DIMMs, follow these steps: Power off the server and disconnect the power and external cables.
Page 154: Inserting The Dimm Into The Connector Socket
Figure 6-34 Inserting the DIMM Into the Connector Socket Replace the memory airflow guide. (See “Removing and Replacing the Memory Airflow Guide” (page 144).) Replace the top cover. Reconnect the power and external cables and turn on the server. Verify the memory replacement and operation by using the system utilities. (For additional information, see Appendix B (page 199) or the HP Integrity and HP 9000 iLO MP Operations...
Page 155: Removing And Replacing A Dual Processor Module
Removing and Replacing a Dual Processor Module This section provides information about installing dual processor modules. The modules are located on the system board which is accessible by removing the top cover. WARNING! Ensure that the server is powered off and all the power sources have been disconnected from the server before removing or replacing a dual processor module.
Page 156: Removing The Power Pod Mounting Screws
Figure 6-36 Removing the Power Pod Mounting Screws Slide the power pod toward the rear of the system board so that the power pod connector disconnects from its connector on the dual processor module (Figure 6-37. Figure 6-37 Disconnecting the Power Pod From the Dual Processor Module Lift the power pod up and out of the chassis (Figure 6-38).
Page 157: Removing The Power Pod
Figure 6-38 Removing the Power Pod Disconnect the turbo fan power cable. Figure 6-39 Disconnecting the Turbo Fan Cable 10. Release the four heatsink captive screws on the module heat sink. Removing and Replacing a Dual Processor Module...
Page 158: Releasing The Heatsink Captive Screws
Figure 6-40 Releasing the Heatsink Captive Screws 11. Slide the sequencing retainer plate toward the back of the server to open the hole in the edge of the heatsink for insertion of the special processor tool into the processor module locking mechanism.
Page 159: Removing The Dual Processor Module
13. Lift the dual processor module and the turbo fan assembly up and out of the chassis (Figure 6-42). If protective pin covers are available, install the cover on processor connectors to shield the connector pins. Place the dual processor module in an antistatic container. Figure 6-42 Removing the Dual Processor Module Figure 6-43 Dual Processor Module Location on System Board Removing and Replacing a Dual Processor Module...
Page 160: Installing A Dual Processor Module
Installing a Dual Processor Module Either one or two dual processor modules are located on the system board. Module #1 is located to the right of the system board and module #2 (when installed) is located on the left of the system board next to the bridge assembly.
Page 161: Aligning The Dual Processor Module
Figure 6-45 Aligning the Dual Processor Module Use the special processor tool to lock the dual processor module in place on the system board. To do this, insert the special processor tool into the hole that runs down the side of the heatsink and rotate it clockwise 180 degrees (Figure 6-46).
Page 162: Securing The Captive Screws
Figure 6-47 Securing the Captive Screws 10. If you are installing a second dual processor module in a server which contained only one dual processor module, remove the spacers from the power module mounting: (Figure 6-48.) Locate the two power module shims on the system board. Remove the holding screws that hold the shims in place.
Page 163: Aligning The Processor Module Power Pod
Figure 6-49 Aligning the Processor Module Power Pod 12. Align the two mounting screw holes on the power module with the screw holes in the shims on the system board metal mounting bracket (Figure 6-49). Screw in the power module mounting screws (Figure 6-50).
Page 164: Installing The Processor Module Power Pod Mounting Screws
Figure 6-50 Installing the Processor Module Power Pod Mounting Screws CAUTION: Turbo fan power cables can be damaged if pinched between the heatsink posts and the processor airflow guide. Ensure the cables are below the top surface of the heatsink posts before installing the processor airflow guide by routing the cables through the heatsink posts (Figure...
Page 165: Removing And Replacing The System Battery
Figure 6-52 Connecting the Power Pod Cable 16. Replace the processor airflow guide. (See “Replacing the Processor Airflow Guide” (page 148).) 17. Replace the memory airflow guide. (See “Replacing the Memory Airflow Guide” (page 145).) 18. Replace the cover. 19. Verify processor replacement and operation by using the system utilities. (For additional information, see Appendix B (page 199) or the HP Integrity and HP 9000 iLO MP Operations...
Page 166: Replacing The System Battery
Remove the memory airflow guide. (See “Removing and Replacing the Memory Airflow Guide” (page 144).) Remove the processor airflow guide, the front portion of the processor airflow guide, and fans 1A and 1B. (See “Removing and Replacing the Processor Airflow Guide” (page 145).) Lift up on the battery retaining clip with a flat-head screwdriver and slide the battery out of its socket...
Page 167: Removing And Replacing The Pci Card Cage
Verify the battery replacement and operation by using the system utilities. (For additional information, see Appendix B (page 199) or the HP Integrity and HP 9000 iLO MP Operations Guide.) • Use the iLO MP commands to verify operation. • Use the BCH commands to verify operation.
Page 168: Replacing The Pci Card Cage
Figure 6-54 Removing the PCI Card Cage Grasp the PCI card cage cover and slide it away from the bulkhead end of the cage, then lift the cover off. Figure 6-55 Removing the PCI Card Cage Cover The PCI cards are now accessible for removal and replacement. Unscrew the bulkhead screw that holds the PCI card in place.
Page 169: Removing And Replacing Pci Cards
The server can contain up to four PCI cards. PCI cards are located in the PCI card cage. The HP 9000 rp3410 provides two 64-bit, 133 MHz PCI-X card sockets and the HP 9000 rp3440 server provides four 64-bit, 133 MHz PCI-X card sockets.
Page 170: Replacing A Pci Or Graphics Card
Install a PCI slot cover to close the cavity left by the removal of the PCI card (Figure 6-56). This maintains the proper airflow within the chassis. Figure 6-56 Installing a PCI Slot Cover Replacing a PCI or Graphics Card To replace the PCI or graphics card, follow these steps: Remove the PCI card cage.
Page 171: Removing And Replacing The Pci Backplane
Use the BCH commands to verify operation. Removing and Replacing the PCI Backplane The HP 9000 rp 3410 and rp3440 server system backplane is called the PCI backplane and provides four PCI card sockets. The removal process is the same for both.
Page 172: Removing And Replacing A Removable Media Drive
Figure 6-59 Replacing the PCI Backplane Replace any PCI and graphics cards. (See “Replacing a PCI or Graphics Card” (page 170).) Replace the PCI card cage. (See “Replacing the PCI Card Cage” (page 168).) Verify the backplane replacement and operation by using the system utilities. (For additional information, see Appendix B (page 199) or the HP Integrity and HP 9000 iLO MP Operations...
Page 173: Replacing A Removable Media Drive
Pull the drive straight out to remove it from the chassis. Figure 6-60 Removing the Removable Media Drive Replacing a Removable Media Drive To replace the removable media drive, follow these steps: If a removable media drive has not previously been installed in the server, the drive slot is covered with a DVD drive filler.
Page 174: Replacing The Ilo Mp Card
Disconnect all the power and external cables. Remove the top cover. (See “Removing and Replacing Server Covers and Bezel” (page 126).) Unscrew the two mounting screws that connect the iLO MP card to the internal chassis post and the two external mounting screws that are located on both sides of the 25-pin serial connector.
Page 175: Removing And Replacing The Ilo Mp Card Battery
Verify the card replacement and operation by using the system utilities. (For additional information, see Appendix B (page 199) or the HP Integrity and HP 9000 iLO MP Operations Guide.) • Use the iLO MP commands to verify operation. • Use the BCH commands to verify operation.
Page 176: Replacing The Ilo Mp Card Battery
Lift up on the battery retaining clip with a flat-head screwdriver and slide the battery out of its socket. CAUTION: Only lift the battery high enough to clear the holder. Excessive stress on the battery holder retaining clip can damage the clip. Figure 6-62 Removing the iLO MP Card Battery Replacing the iLO MP Card Battery To replace the iLO MP card battery, follow these steps:...
Page 177: Replacing The Led Status Panel
Remove the top cover. (See “Removing and Replacing Server Covers and Bezel” (page 126).) Disconnect the LED status panel controller cable. Unscrew the two LED status panel mounting screws and remove the panel. Figure 6-63 Removing the LED Status Panel Replacing the LED Status Panel To replace the LED status panel, follow these steps: Replace the LED status panel in the server and screw in the two LED status panel mounting...
Page 178: Removing The Mechanical Covers
• Memory (DIMMs). (See “Removing System Memory” (page 152)) • Dual processor modules. (See “Removing a Dual Processor Module” (page 155)) • iLO MP card. (See “Removing the iLO MP Card” (page 173)) Remove the mechanical covers that are covering the VGA and DB9 ports. Figure 6-64 Removing the Mechanical Covers Unscrew the six backplane system board mounting screws that connect the system board to the rear of the server chassis.
Page 179: Removing The System Board Mounting Screw
Figure 6-66 Removing the System Board Mounting Screw Removing and Replacing the System Board...
Page 180: Replacing The System Board
10. Remove the system board: Grasp the memory controller chip heatsink and the processor module heatsink and slide the system board toward the front of the server. This releases the system board from its chassis standoffs. Lift up the processor module side of the system board and slide it free of the PCI card cage bay.
Page 181: Aligning The System Board Pci Connector
Grasp the new system board by its edges and carefully align it in the server: Angle the board to enable the PCI connector to slide into the PCI card cage bay area. Align the system board keyholes with their standoffs on the chassis. Slide the PCI connector posts on the system board into their slots on the server chassis.
Page 182: Installing The Rear Panel Mounting Screws
Screw in the system board mounting screw. Connect all the cables to their appropriate connectors on the system board. Screw in the six rear backplane system board mounting screws. Figure 6-70 Installing the Rear Panel Mounting Screws Replace the mechanical covers over the VGA and DB9 ports. Figure 6-71 Replacing Mechanical Covers Replace the power connectors in their slots on the back of the server and screw in the power connector mounting screws.
Page 183 • Processor airflow guide. (See “Replacing the Processor Airflow Guide” (page 148)) • Memory airflow guide. (See “Replacing the Memory Airflow Guide” (page 145)) • PCI card cage. (See “Removing the PCI Card Cage” (page 167)) • System fans. (See “Replacing a System Fan”...
Page 184: Replacing The Resident System Board With A Replacement System Board
For the following product numbers, A7137A must be used when entering the system setting product number, as detailed in step 5 of the following procedure: A9948A - rp3440-1 Way 800 MHz Solution A9949A - rp3440-1 Way 1 GHz Solution A7136A must be used when entering the system setting product number for the A7136B - rp3410-1 Way Base server 800MHz Solution, as detailed in step 5 of the following procedure.
Page 185: Replacing A System Board
Figure 6-73 System Product Number, System Serial Number, Key Certificate Replacing a System Board You must perform the following procedure to ensure all components in the server are functional. To replace the system board, follow these steps: Remove the system board. (See “Removing the System Board”...
Page 186: Removing And Replacing The Power Supply Interface Module
14. Perform the resetting with the changes in effect. CAUTION: If this procedure is not followed, the server components will not be functional. Removing and Replacing the Power Supply Interface Module The Power Supply Interface (PSI) module supports up to two redundant power supplies. Removing the Power Supply Interface Module To remove the power supply interface module, follow these steps: Power off the server and disconnect all the power and external cables.
Page 187: Replacing The Power Supply Interface Module
Unscrew the PSI mounting screw and remove the PSI module from the server. Figure 6-75 Removing the Mounting Screw Figure 6-76 Removing the PSI Interface Module Replacing the Power Supply Interface Module To replace the power supply interface module, follow these steps: Removing and Replacing the Power Supply Interface Module...
Page 188: Replacing The Power Supply Interface Module
Place the PSI module into the chassis by sliding the module retaining tab into the socket on the hard disk drive bay wall. Figure 6-77 Replacing the Power Supply Interface Module Screw in the PSI module mounting screw and secure the power cables behind the holding clips.
Page 189: Removing And Replacing The Hard Disk Drive (Scsi) Backplane
Verify the PSI replacement and operation by using the system utilities. (For additional information, see Appendix B (page 199) or the HP Integrity and HP 9000 iLO MP Operations Guide.) • Use the iLO MP commands to verify operation. • Use the BCH commands to verify operation.
Page 190: Disconnecting The Scsi Cables
Figure 6-80 Disconnecting the SCSI Cables Figure 6-81 Removing the Mounting Screws Removing and Replacing Components...
Page 191: Replacing The Hard Disk Drive Scsi Backplane
Remove the hard drive backplane by sliding it in the direction of the arrow and pulling it outward from its standoff posts. Figure 6-82 Removing the SCSI Backplane Figure 6-83 Removing the SCSI Backplane From the Chassis Replacing the Hard Disk Drive SCSI Backplane To replace the hard disk drive SCSI backplane, follow these steps: Removing and Replacing the Hard Disk Drive (SCSI) Backplane...
Page 192 Insert the hard drive backplane onto its four chassis standoffs and slide it to the left as you face it. This locks the hard drive backplane in place. Screw in the two backplane mounting screws and connect the two SCSI cables. Connect the backplane power cable and lower the fan power bridge until it snaps in place.
Page 193: A Replacement Parts
HP 9000 rp3410 and rp3440 servers. Figure A-1 Parts Identification Figure A-2 shows the pedestal and rack parts for the HP 9000 rp3410 and rp3440 servers. See the replaceable parts list to identify part numbers. Parts Illustrations...
Page 194: Customer Self Repair
Figure A-2 Pedestal and Rack Parts Customer Self Repair HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow for greater flexibility in performing defective parts replacement. If during the diagnosis period HP (or HP service providers or service partners) identifies that the repair can be accomplished by the use of a CSR part, HP will ship that part directly to you for replacement.
Page 195: Replaceable Parts List
NOTE: The replaceable parts list contains parts that do not display in Figure A-1 Figure A-2. When ordering parts for HP 9000 rp3410 and rp3440 servers, see Table A-2. Table A-2 Replaceable Parts List Item Description...
Page 196 CD-RW/DVD Combo Drive, Slimline A7231-62024 A7231-69014 (A9920A) Memory 256 MB DDR-SDRAM DIMM (AB542A)) A6967-67001 512 MB DDR-SDRAM DIMM (A9773A)) A6968AX 1 GB DDR-SDRAM (rp3440 (A9774A)) A6969AX A6969-69001 2 GB DDR-SDRAM (rp3440) (A9775A) A6970AX A6835-69001 4 GB DDR-SDRAM, (rp3440) (AB561A) AB475AX AB475-69001...
Page 197 Table A-2 Replaceable Parts List (continued) Item Description Part Number Part Number Customer Self Replacement Exchange Repair Processor Tool Kit 5069-5441 Power Supply Power Supply, 650 Watts, Redundant A6874-63000 A6874-69000 (A6874A) Assembly, Power Pod 0950-4294 Battery System Battery (BR2330) 1420-0386 iLO MP Card Battery (BR2032) Pedestal and Rack Solution Kits Deskside Pedestal...
Page 198 Table A-2 Replaceable Parts List (continued) Item Description Part Number Part Number Customer Self Replacement Exchange Repair Disk Power A7231-63004 Cable, SCSI, Channel A A7231-63017 Cable, SCSI, Channel B A7231-63018 Cable, Super 80 mm Fan A7231-63005 Cable, 80 mm Fan A7231-63006 Single-Channel Internal SCSI Cable A7231-63024...
Page 199: B Utilities
B Utilities This appendix describes the boot console handler (BCH) utility that is part of the server. High-level information is also provided on iLO MP. For complete information on the iLO MP, see the HP Integrity and HP 9000 iLO MP Operations Guide on the HP website at http:// h20000.www2.hp.com/bizsupport/TechSupport.
Page 200: Bch Main Menu Commands And Submenus
The boot device paths specify the primary boot device (PRI boot path), the high-availability alternate device (HAA boot path), and the alternate device (ALT boot path). Table B-2 lists the boot paths. Table B-2 Boot Paths Boot Source Boot Path Bottom Disk –...
Page 201: Search Command
0/1/1/0.1 0/01/01/0.1 (hex) Alternate boot path: intscsib.2 0/1/1/0.2 0/01/01/01.2 (hex) Console path: 0/7/1/1.0 0/07/01/01.1 (hex) Keyboard path: 0/0/4/0.0 0/0/04/0.0 (hex) Main Menu: Enter command or manu > Search Command The SEA (search) command automatically checks all possible boot and install devices connected to the system and displays these bootable paths.
Page 202: Information Menu
BOot [PRI|ALT|<path>] Boot from specified path DIsplay Redisplay the current menu HElp [<command>] Display help for specified command RESET Restart the system MAin Return to Main Menu ---- Configuration Menu: Enter command > The configuration default command sets the following values: Primary boot path: 0/0/1/0.0 Alternate boot path:...
Page 203: Service Menu
Service Menu The Service menu commands are used by service personnel to view information about the system for the purpose of system service operations. Main Menu: Enter command or menu > ser ---- Service Menu ------------------------------------------------------------ Command Description ------- ----------- CLEARPIM Clear (zero) the contents of PIM SCSI [option] [<path>] [<val>]...
Page 205: C Physical And Environmental Specifications
C Physical and Environmental Specifications Table C-1 provides temperature and airflow information for minimum, typical, and maximum configurations for the HP 9000 rp3410 and rp3440 servers. It also lists the server and rack weights and dimensions. Table C-1 Physical and Environmental Specifications...
Page 207: Index
Index SCSI, 28 controls A6150 graphics card, installing, 100 CD/DVD, 33 airflow guides, remove and replace, 65, 144 control panel, 31 antistatic wrist strap, 123 disk drive, 33 cooling bulk power supply, 45 backplane CPU/Memory, 45 PCI, remove and replace, 171 PCI/mass storage section, 45 SCSI, remove and replace, 189 core I/O...
Page 208 event ID, 49 IDE interface, 29 event IDs, 23 iLO MP event monitoring service (EMS), 115 card, 115 external core, features I/O, 21 card battery, remove and replace, 175 card, LAN LEDs, 37 card, remove and replace, 173 fans configuring LAN, ARP Ping, 93 system, remove and replace, 136 configuring LAN, DHCP and DNS, 92 features...
Page 209 DIMMs, 20, 26 installing, 76 features, 20 interface module, remove, 186 installing additional, 70 interface module, replace, 187 installing DIMMS, 152 unit, 21 reallocate, 152 powering off the server, 39–40, 101–102 removing DIMMS, 152 manually, 40, 102 replace deallocated memory rank, 152 using the iLO MP PC command, 39, 102 supported DIMMS, 149 powering on the server, 39, 101...
Page 210 replaceable parts list, 195 system board LEDs, 119 returning damaged equipment, 52 system event logs (SEL), 115 system power, 113 using LEDs, 107, 117 safety information, 50, 123 using offline support tools, 116 SCSI Offline Diagnostic Environment ODE), 116 backplane, remove and replace, 189 using online support tools, 114 connector pinout, 36 event monitoring service (EMS), 115...

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HP rp3440 Service Manual

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Overview

System Specifications

Installing the System

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Troubleshooting

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