Other Problems - Brother INTELLIFAX IntelliFAX 3550 Owner's Manual

Plain paper laser fax & copy system

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Owner's manual (141 pages)

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Table of Contents

3550-US-5.0

REGULAR MAINTENANCE AND TROUBLESHOOTING

PRINTER JAM

The recording paper is stuck in the recording area.

Remove the jammed paper. (See page 13-5~6.)

SET CARTRIDGE

A toner cartridge is not installed. Reinstall the toner cartridge.

Other Problems

When the Receiving Party Says the Picture is Not Clear:

Sometimes the setting of the resolution mode is not appropriate. Send the fax again using the

FINE or SUPERFINE mode. Also, your machine's scanner may be dirty, so try cleaning it. (See

page 13-1)

When the Receiving Party Says Vertical Streaks Appear on the Faxes They Receive:

Your machine's scanner may be dirty or the receiving party's printer head may be dirty. Clean

your scanner, (See page 13-1) and make a copy to see if the problem was caused by your machine.

Vertical Streaks Appear on the Faxes You Receive:

Sometimes you may see vertical streaks on the faxes you receive. Either your machine's primary

corona wire for printing may be dirty, or the sending party's fax scanner may be dirty. Clean your

primary corona wire. (See page 13-3) Make a copy to see if the vertical streaks are still there.

Vertical Streaks Appear in Copies:

Sometimes you may see vertical streaks on your copies.

Either the scanner or the primary corona wire for printing is dirty. Clean them both. (See page

13-1~3)

* If the printed pages are still blurred at the center or either edge as below:

• Make sure that the printer is placed on a flat, horizontal surface.

• Remove the drum unit with the toner cartridge installed. Hold the unit horizontally with both

hands and tap it firmly against a flat surface 3 or 4 times. Re-install the drum/toner unit and

try printing again. If the print quality is acceptable, continue using this drum unit. If the print

quality is not acceptable, please contact Brother Customer Service or your local Authorized

Service Center for further assistance.

Horizontal

You may get a fax with horizontal streaks or with missing lines. Usually this is caused by a poor

telephone connection. Ask the other party to send the fax again.

Poor Printing Quality

If the printing quality is not at an acceptable level, please replace your drum unit with a new one.

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Streaks