Undocumented Problems - Lenovo ThinkServer RD220 Hardware Maintenance Manual

Problem determination information is available for many devices such as RAID and network
adapters.
For problems with operating systems or Lenovo software or devices, complete the following steps.
Note: Changes are made periodically to the Lenovo Web site. The actual procedure might vary
slightly from what is described in this document.
a) Enter your product number (machine type and model number) or select Servers and Storage
from the Select your product list.
b) From Family list, select ThinkServer, and click Continue.
c) Click Downloads and drivers to download firmware updates.
d) Click User's guides and manuals for documentation.
c. Lenovo Hints and Tips document known problems and suggested solutions.
To search for hints and tips, complete the following steps (the actual procedure might vary slightly
from what is described in this document):
Note: Changes are made periodically to the Lenovo Web site.
1) Go to http://www.lenovo.com/support.
2) Select Servers and Storage from the Product list.
3) From the Family list, select ThinkServer RD210 and click Continue.
4) Click on Hints and Tips.
d. Check for and replace defective hardware.
If a hardware component is not operating within specifications, it can cause unpredictable results.
Most hardware failures are reported as error codes in a system or operating-system log. Hardware
errors are also indicated by light path diagnostics LEDs. See the Installation and User Guide for
more information.
Troubleshooting procedures are also provided on the Lenovo Web site. A single problem might cause
multiple symptoms. Follow the diagnostic procedure for the most obvious symptom. If that procedure
does not diagnose the problem, use the procedure for another symptom, if possible. To locate
troubleshooting procedures for your server, complete the following steps.
Note: Changes are made periodically to the Lenovo Web site. The actual procedure might vary
slightly from what is described in this document.
1) Go to: http://www.lenovo.com/support.
2) Enter your product number (machine type and model number) or select Servers and Storage
from the Select your product list.
3) From Family list, select ThinkServer, and click Continue.
4) Click on Troubleshooting.
For more troubleshooting information, see the Installation and User Guide.
If the problem remains, contact Lenovo or an approved warranty service provider for assistance with
additional problem determination and possible hardware replacement. To open an online service
request, go to http://www.lenovo.com/support. Be prepared to provide information about any error
codes and collected data.

Undocumented problems

If you have completed the diagnostic procedure and the problem remains, the problem might not have been
previously identified by Lenovo. After you have verified that all code is at the latest level, all hardware and
software configurations are valid, and no light path diagnostics LEDs or log entries indicate a hardware
component failure, contact Lenovo or an approved warranty service provider for assistance. To open an
.
Chapter 4 General Checkout
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