Lenovo ThinkServer RD220 Hardware Maintenance Manual page 109

Table 3. DSA diagnostic messages (continued)
• Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
• See Chapter 7 "Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798" on page 205 to determine
which components are customer replaceable units (CRU) and which components are field replaceable
units (FRU).
• If an action step is preceded by "(Trained service technician only)," that step must be performed only by
a trained service technician.
Message
number Component
Tape drive Presence
test (Error Test Self
Messages Test Load
apply to Tape Test
results of any Tape Alert
of the 4 tests) Check Test
Test State Description
Failed An error was
found in the
tape alert log
page.
Media is not
detected.
Action
1. Clean the tape drive, using the
appropriate cleaning media, and insert
new media.
2. Run the test again.
3. Clear the error log.
4. Run the test again.
5. Make sure that the drive firmware
is at the latest level. For the latest
level of drive firmware and software
for tape drives and libraries, go to
http://www.ibm.com/support/docview.wss?uid=psg1TAP
6. Run the test again.
7. Note the tape alert flag that is returned in
the tape alert log. See Tape alert flags.
8. Replace the tape drive if a hardware
failure is indicated.
9. If the failure remains, collect the
data from the DSA event log
and send it to IBM Service. For
information about contacting and
sending data to IBM Service, go
tohttp://www.ibm.com/support/docview.wss?uid=psg1SE
1. Clean the tape drive, using the
appropriate cleaning media, and insert
new media.
2. Run the test again.
3. Clear the error log.
4. Make sure that the drive firmware
is at the latest level. For the latest
level of drive firmware and software
for tape drives and libraries, go to
http://www.ibm.com/support/docview.wss?uid=psg1TAP
5. Run the test again.
6. Replace the tape drive.
7. If the failure remains, collect the
data from the DSA event log
and send it to IBM Service. For
information about contacting and
sending data to IBM Service, go to
http://www.ibm.com/support/docview.wss?uid=psg1SER
.
Chapter 5 Diagnostics
103