Lenovo ThinkServer RD220 Hardware Maintenance Manual page 111

Table 3. DSA diagnostic messages (continued)
• Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
• See Chapter 7 "Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798" on page 205 to determine
which components are customer replaceable units (CRU) and which components are field replaceable
units (FRU).
• If an action step is preceded by "(Trained service technician only)," that step must be performed only by
a trained service technician.
Message
number Component Test State Description
Software
error: invalid
request.
Action
1. If the system has stopped responding,
turn off and restart the system.
2. Run the test again.
3. Make sure that the system firmware
is at the latest level. The installed
firmware level is shown in the DSA
event log in the Firmware/VPD
section for this component. For
the latest level of firmware, go to
http://www.ibm.com/support/docview.wss?uid=psg1
MIGR-4JTS2T and select your system to
display a matrix of available firmware.
4. Run the test again.
5. If the system has stopped responding,
turn off and restart the system.
6. Make sure that the drive firmware
is at the latest level. For the latest
level of drive firmware and software
for tape drives and libraries, go to
http://www.ibm.com/support/docview.wss?uid=psg1TAP
7. Run the test again.
8. Clean the tape drive, using the
appropriate cleaning media, and insert
new media.
9. Replace the tape drive.
10. If the failure remains, collect the
data from the DSA event log
and send it to IBM Service. For
information about contacting and
sending data to IBM Service, go to
http://www.ibm.com/support/docview.wss?uid=psg1SER
.
Chapter 5 Diagnostics
105