Lenovo ThinkServer RD220 Hardware Maintenance Manual page 110

Table 3. DSA diagnostic messages (continued)
• Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
• See Chapter 7 "Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798" on page 205 to determine
which components are customer replaceable units (CRU) and which components are field replaceable
units (FRU).
• If an action step is preceded by "(Trained service technician only)," that step must be performed only by
a trained service technician.
Message
number Component
104
ThinkServer RD220 Hardware Maintenance Manual
Test State Description
Failed Media error.
Failed Drive
hardware
error.
Action
1. Clean the tape drive, using the
appropriate cleaning media, and insert
new media.
2. Run the test again.
3. Make sure that the drive firmware
is at the latest level. For the latest
level of drive firmware and software
for tape drives and libraries, go to
http://www.ibm.com/support/docview.wss?uid=psg1TAPE-F
4. Run the test again.
5. Replace the tape drive.
6. If the failure remains, collect the
data from the DSA event log
and send it to IBM Service. For
information about contacting and
sending data to IBM Service, go to
http://www.ibm.com/support/docview.wss?uid=psg1SERVC
1. Check the tape drive cabling for loose
or broken connections or damage to the
cable. Replace the cable if it is damaged.
2. Clean the tape drive, using the
appropriate cleaning media, and insert
new media.
3. Run the test again.
4. Make sure that the drive firmware
is at the latest level. For the latest
level of drive firmware and software
for tape drives and libraries, go to
http://www.ibm.com/support/docview.wss?uid=psg1TAPE-F
5. Run the test again.
6. Replace the tape drive.
7. If the failure remains, collect the
data from the DSA event log
and send it to IBM Service. For
information about contacting and
sending data to IBM Service, go to
http://www.ibm.com/support/docview.wss?uid=psg1SERVC