Hotline Feature - Lucent Technologies MERLIN LEGEND Release 7.0 System Planning Manual

MERLIN LEGEND Communications System Release 7.0
System Planning 555-670-112
Prior Releases: Features and Enhancements
Release 5.0 Enhancements (June 1997)
A transfer of a call that was answered by a voice response unit.
A transfer, redirection, or conference of a call that was answered at a
Direct-Line Console (DLC) or at a Queued Call Console (QCC).
NOTES:

HotLine Feature

The Release 5.0 HotLine feature is designed for retail sales, catalogue sales, and
other types of businesses and organizations, and is available in all three modes of
system operation. It allows a system manager to program a single-line telephone
extension connected to an 008 OPT, 012, or 016 module as a HotLine. When a
user lifts the handset at the HotLine extension, the telephone automatically dials
the inside extension or outside telephone number programmed as the first
Personal Speed Dial number (code #01) for the extension. The system does not
permit calls to be transferred, put on hold, or conferenced. (A user can press the
telephone's Hold button, if it has one, to put a call on local hold, but the call cannot
be redirected in any way. Switchhook flashes are ignored.)
Personal Speed Dial codes can be programmed from the extension prior to
HotLine assignment (a system programming function). Alternatively, a Personal
Speed Dial code can be programmed from the single-line telephone after HotLine
operation is assigned. However, because of security considerations, this is a one-
time opportunity. Once the Personal Speed Dial number is programmed, any
changes to it or any other extension programming must be performed using
centralized telephone programming.
Any type of inside or outside line that is normally available to a single-line
telephone can be assigned to a HotLine extension. Generally, the HotLine
telephone does not receive calls, and its lines should be set to No Ring.
NOTE:
In the case of remote access calls, the only information that the
application can collect about the caller is the remote telephone
number.
DLCs may use CTI applications. If they do, they perform the same way
as other extensions. A DLC assigned to use a CTI link application is a
monitored DLC. When a DLC is used as a regular operator console and
is not using a CTI link extension, it is non-monitored.
Calls to a QCC or a DLC not using a CTI application do not initiate
screen pop at the operator position. However, when an operator directs
a call to an extension using a CTI application, caller information does
initiate screen pop. If the DLC is non-monitored, screen pops can occur
after the DLC releases the call.
Calls transferred from Cover buttons on non-monitored DLCs do not
initiate screen pop at the destination extension.
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Issue 1
April 1999
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