Before You Call; Diagnostics Checklist - Dell PowerConnect J-EX4200 Hardware Manual

Dell PowerConnect J-Series J-EX4200 Ethernet Switch Hardware Guide

Before You Call

Diagnostics Checklist

164
You are responsible for paying shipping expenses. You are also responsible for insuring
any product returned, and you assume the risk of loss during shipment to Dell. Collect
On Delivery (C.O.D.) packages are not accepted.
Returns that are missing any of the preceding requirements will be refused at Dell's
receiving dock and returned to you.
NOTE: Have your Express Service Code ready when you call. The code helps
Dell's automated-support telephone system direct your call more efficiently.
Remember to fill out the Diagnostics Checklist (see "Diagnostics Checklist" on page 164).
If possible, turn on your computer before you call Dell for assistance and call from a
telephone at or near the computer. You may be asked to type some commands at the
keyboard, relay detailed information during operations, or try other troubleshooting steps
possible only at the computer itself. Ensure that the computer documentation is available.
WARNING: Before working inside your switch, follow the safety instructions
in the Safety, Environmental, and Regulatory Information that shipped with
your system.
Name:
Date:
Address:
Phone number:
Service Tag (bar code on the back or bottom of the device):
Express Service Code:
Return Material Authorization Number (if provided by Dell support technician):
Operating system and version:
Devices:
Expansion cards:
Are you connected to a network? Yes No
Network, version, and network adapter:
Programs and versions: