Automated Order-Status Service; Support Service; Dell Enterprise Training And Certification; Problems With Your Order - Dell PowerConnect J-EX4200 Hardware Manual

Automated Order-Status Service

Support Service

Dell Enterprise Training and Certification

Problems With Your Order

Product Information

Returning Items for Warranty Repair or Credit

To check on the status of any Dell products that you have ordered, you can go to
http://www.support.dell.com
recording prompts you for the information needed to locate and report on your order. For
the telephone number to call for your region, see "Contacting Dell" on page 165.
Dell's support service is available 24 hours a day, 7 days a week, to answer your questions
about Dell hardware. Our support staff use computer-based diagnostics to provide fast,
accurate answers. To contact Dell's support service, see "Before You Call" on page 164
and then see the contact information for your region.
Dell Enterprise Training and Certification is available; see
for more information. This service may not be offered in all locations.
If you have a problem with your order, such as missing parts, wrong parts, or incorrect
billing, contact Dell for customer assistance. Have your invoice or packing slip handy
when you call. For the telephone number to call for your region, see "Contacting Dell" on
page 165.
If you need information about additional products available from Dell, or if you would
like to place an order, visit the Dell website at
number to call for your region or to speak to a sales specialist, see "Contacting Dell" on
page 165.
Prepare all items being returned, whether for repair or credit, as follows:
Call Dell to obtain a Return Material Authorization (RMA) Number, and write it clearly
1.
and prominently on the outside of the box. For the telephone number to call for your
region, see "Contacting Dell" on page 165.
Include a copy of the invoice and a letter describing the reason for the return.
2.
Include a copy of the Diagnostics Checklist (see "Diagnostics Checklist" on page 164),
3.
indicating the tests that you have run and any error messages reported by the Dell
Diagnostics.
Include any accessories that belong with the item(s) being returned (such as power
4.
cables and guides) if the return is for credit.
Pack the equipment to be returned in the original (or equivalent) packing materials.
5.
See "Packing a J-EX4200 Switch or Component for Shipping" on page 166.
, or you can call the automated order-status service. A
http://www.dell.com
Chapter 16: Getting Help
http://www.dell.com/training
. For the telephone
163