Dell PowerConnect J-EX4200 Hardware Manual page 10

Dell PowerConnect J-Series J-EX4200 Ethernet Switch Hardware Guide
Part 6
Chapter 15
Part 7
Chapter 16
Part 8
Chapter 17
Chapter 18
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Troubleshooting Switch Components
Troubleshooting Switch Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157
Troubleshooting Network Interfaces on J-EX4200 Switches . . . . . . . . . . . . . . . . 157
The interface on the port in which an SFP or SFP+ transceiver is installed
in an SFP+ uplink module is down . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157
Troubleshooting Uplink Module Installation or Replacement on J-EX4200
Switches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158
Virtual Chassis port (VCP) connection does not work . . . . . . . . . . . . . . . . . 158
Returning Hardware
Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161
Obtaining Assistance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161
Online Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162
Automated Order-Status Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163
Support Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163
Dell Enterprise Training and Certification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163
Problems With Your Order . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163
Product Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163
Returning Items for Warranty Repair or Credit . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163
Before You Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164
Diagnostics Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164
Contacting Dell . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165
Locating a J-EX Series Switch Component Serial Number and Agency Labels . . 165
Locating the Serial Number on a J-EX4200 Switch or Component . . . . . . . 165
Locating the Chassis Serial Number and Agency Labels . . . . . . . . . . . . . . . . 166
Locating the Serial Number ID Labels on FRUs in a J-EX4200 Switch . . . . . 166
Packing a J-EX4200 Switch or Component for Shipping . . . . . . . . . . . . . . . . . . . 166
Packing a J-EX4200 Switch for Shipping . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167
Packing J-EX4200 Switch Components for Shipping . . . . . . . . . . . . . . . . . . 168
Dell Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168
Safety Information
General Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171
General Safety Guidelines and Warnings for J-EX Series Switches . . . . . . . . . . . . 171
Definitions of Safety Warning Levels for J-EX Series Switches . . . . . . . . . . . . . . . 172
Fire Safety Requirements for J-EX Series Switches . . . . . . . . . . . . . . . . . . . . . . . . 174
Qualified Personnel Warning for J-EX Series Switches . . . . . . . . . . . . . . . . . . . . . 175
Warning Statement for Norway and Sweden for J-EX Series Switches . . . . . . . . 176
Radiation and Laser Warnings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177
Laser and LED Safety Guidelines and Warnings for J-EX Series Switches . . . . . . 177
General Laser Safety Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177
Class 1 Laser Product Warning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177
Class 1 LED Product Warning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178
Laser Beam Warning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178
Radiation from Open Port Apertures Warning for J-EX Series Switches . . . . . . . 180